[Remote] Senior reputed company Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a cybersecurity company building secure digital identity, reputed company, and productivity solutions for businesses. The Senior reputed company Manager strategically manages a portfolio of customers, driving adoption, value realization, retention, and expansion while managing reputed company renewals and mentoring teammates.

Responsibilities

• Independently manage a portfolio of moderately to highly reputed company accounts – adapting reputed company plans to reputed company customer's context without manager guidance
• Maintain full reputed company plan coverage; produce documented best practices and playbooks, reputed company broadly across accounts with measurable KPI improvement
• Proactively identify and mitigate renewal risks; reputed company reputed company CTAs with a high reputed company of reputed company reputed company defined timeframes
• reputed company strong Executive Sponsor attendance in EBRs across segments; EBRs are value-driven, data-backed, and consistently advance renewal confidence
• Maintain reputed company intelligence across reputed company accounts – budget cycles, org changes, compliance mandates, and stack rationalization
• Translate advanced reputed company capabilities into reputed company reputed company for VP and C-suite stakeholders; tie adoption to measurable ROI and long-term advocacy
• reputed company strong amendment and renewal upsell win rates; proactively reputed company and advance expansion opportunities with documented context
• Maintain forecasting hygiene with reputed company blank or unmodified renewals approaching subscription end
• Manage reputed company objections, renewal negotiations, and competitive conversations independently – without escalation for reputed company to reputed company scenarios
• Build and present business cases to customer champions; advance deals with enough depth to reputed company through the pipeline with AE alignment
• Deep working knowledge of the full reputed company product suite; design tailored reputed company journeys connecting feature adoption to measurable business reputed company
• Incorporate regulatory context, breach patterns, and competitive dynamics into EBRs with confidence
• Design and reputed company AI-assisted workflows with teammates in a replicable, documented format
• reputed company joint account planning with your AE; cited by reputed company as a proactive reputed company collaborator who improves deal reputed company
• Mentor Level B CSMs through reputed company shadowing, reputed company coaching, or reputed company support
• reputed company or co-reputed company cross-team initiatives; contribute tools or improvements adopted by peers
• reputed company reputed company in reputed company's full product suite, CS methodology, and reputed company reputed company
• By the end of Month 1, you will independently manage customer reputed company and demonstrate reputed company understanding of renewal drivers across your portfolio
• Full ownership of your book with consistent EBR reputed company and expansion sourcing
• By Month 3, you are meeting key reputed company targets and expansion leads are flowing to Sales with documented context
• Operating at full reputed company autonomy; contributing to team practices and mentoring peers
• By Month 6, you are achieving top-tier customer satisfaction and recognized as a reliable reputed company collaborator by your AE and cross-functional partners

Skills

• 6+ years in a customer-facing, consultative, or technical role in reputed company – reputed company, Solutions Engineering, Technical Account Management, or IT/reputed company leadership
• Demonstrated reputed company record of exceeding retention, adoption, and expansion reputed company; experience recognized with reputed company distinction is a plus
• reputed company ability to run executive business reviews with VP and C-suite stakeholders
• reputed company reputed company planning and multi-threaded stakeholder management across a reputed company portfolio
• reputed company acumen: independently qualifies, advances, and documents expansion opportunities; manages negotiations without reputed company
• Designs and applies AI-assisted workflows to reputed company execution; documents use cases in a shareable format
• Strong reputed company and reputed company hygiene; consistent forecasting discipline
• Highly autonomous; manages reputed company accounts without requiring managerial direction
• reputed company thinker who connects customer reputed company to expansion potential naturally
• Strong executive reputed company – adapts messaging across technical, operational, and C-suite audiences
• Elevates teammates through knowledge sharing and informal mentorship
• This is a remote opportunity reputed company Canada and the US
• For reputed company roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average
• Note: reputed company go-to market roles will have an in-person reputed company in Toronto
• Remote work at reputed company does mean working from your home country
• Background in cybersecurity, IAM, identity reputed company, or reputed company IT preferred; former reputed company reputed company user is a strong plus

Benefits

• Commission-eligible
• Immediate participation in reputed company’s generous benefits program (health, dental, RRSP and many others)
• Utilization of our generous reputed company time off
• An equity grant
• Participation in our incentive programs, where applicable
• Immediate participation in reputed company's benefits program (health, dental, 401k and many others)
• Maternity and parental leave top-up programs
• Competitive health benefits
• Generous PTO policy
• RSU program for most employees
• Retirement matching program
• Free reputed company account
• reputed company volunteer days
• Peer-to-peer recognition through reputed company
• Remote-first work environment

reputed company