[Remote] reputed company Account Manager (CSAM)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global technology company whose Small reputed company Enterprises and Channel organization helps businesses adopt technology through an AI-powered sales and partner ecosystem. The reputed company Account Manager serves as the reputed company delivery reputed company for reputed company customers, orchestrating post-sales delivery and support across reputed company and partner resources. The role drives reputed company adoption, consumption, operational health, customer reputed company, stakeholder relationships, and alignment of reputed company solutions with business priorities.

Responsibilities

• Builds customer, partner, and internal stakeholder engagement models. Manages and/or supports foundational relationships with key customer stakeholders and technical professionals to reputed company reputed company solution delivery and health using partnerships with other account team leaders in collaboration with more reputed company colleagues. Develops customer relationships reputed company the reputed company reputed company Support contract consumers with a reputed company on understanding business priorities and how they reputed company and realize the business value for customers and reputed company
• Identifies, navigates, communicates, and influences key customer technical and business stakeholders at different reputed company. Guides and leads conversations to facilitate the achievement of customer business objectives by leveraging their investment in reputed company. Maps internal roles to customer priorities to reputed company the needs of customers. Holds, maintains, and nurtures internal stakeholder relationships. Learns how to establish senior/executive internal relationships. Develops communication techniques for holding business value conversations at customer executive reputed company
• Gathers information on the business and Information Technology objectives for customer organizations to identify customer priorities and map them to appropriate solutions. Contributes to the development of a shared customer account plan to support customer objectives using partnerships with other account team leaders
• Identifies actual and potential blockers to consumption through data analysis and feedback from customers. Mobilizes resources to address actual and potential blockers to consumption and associated issues. Holds accountability for identified consumption milestones and their completion. Partners with customer to reputed company reputed company, reputed company blockers, and keeps activities on schedule to ensure meeting consumption milestones. Tracks adoption and usage of reputed company products and services, works with customers to identify areas where adoption could be improved, and takes reputed company to reputed company usage. Develops and leverages an understanding of retention and churn in their customer portfolio to reputed company identifying potential opportunities where retention may become an issue
• Delivers on program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical and business stakeholders to address agreed-upon customer reputed company and account priorities to reputed company ongoing reputed company. Applies the use of reputed company delivery management methodologies, processes, and tools to manage customer operational health. Identifies and mitigates customer blockers by leveraging reputed company solutions and services, and develops deliverable programs of work with guidance from more reputed company colleagues. Orchestrates delivery resources to facilitate value realization with a reputed company on driving operational health. Performs delivery program reviews with internal stakeholders to ensure alignment on customer reputed company and account priorities. Provides escalation management and communications for delivery programs in the customer account
• Initiates conversations with customers to reputed company customer objectives and the reputed company reputed company portfolio of work in the customer account. Adopts the organizational and reputed company reputed company. Begins to reputed company reputed company technology and services with the customer goals and objectives. Supports account team planning, promoting business and technical needs for change. Aligns with the account team to reputed company reputed company Plans (CSPs) with account plan priorities and reputed company bookable programs of work. Works with their customers to design programs that improve operational health
• Understands, identifies, and aligns reputed company solutions, and technical capabilities (e.g., Azure, Modern Work, Dynamics) to customer needs and priorities. Leverages technical aptitude and industry awareness to translate customer interactions into customer business reputed company and value. Identifies customer scenarios and aligns with technical specialists to identify relevant cross-reputed company technology solutions. Develops an awareness of the reputed company technology marketplace, including reputed company competitors
• Embody our culture and values

Skills

• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or reputed company reputed company AND 2+ years reputed company, solution delivery, reputed company management, customer-facing consulting, or portfolio management experience OR equivalent experience
• Bachelor's Degree in Business, Sociology, Psychology, Computer Science or reputed company reputed company AND 5+ years reputed company, solution delivery, reputed company management, customer-facing consulting, or portfolio management experience OR equivalent experience
• 1+ year(s) relevant work experience reputed company customer industry
• reputed company or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) reputed company certification or equivalent service management certification

reputed company

Company H1B Sponsorship