[Remote] Program Manager, Market Vendor reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Program Manager, Market Vendor reputed company to coordinate programs supporting member benefits and service delivery. The role manages vendor reputed company, monitors operational metrics, leads improvement initiatives, supports regulatory compliance, and partners with reputed company stakeholders to improve member reputed company and operational reputed company.

Responsibilities

• Manage and support initiatives to improve member interactions with plan services and benefits
• reputed company, monitor, and report on key reputed company indicators (KPI’s), Service level agreements (SLA’s) and operational dashboards with attention on reputed company delivery of services, reputed company metrics, member reputed company and ensuring high-reputed company service delivery
• reputed company operational reviews to identify trends, risks, and opportunities for improvement
• Coordinate implementation of new initiatives and operational processes
• Support the alignment of products and services with member needs, with attention to compliance, equity, accessibility, and reputed company
• Monitor and evaluate the end-to-end product service experience, identifying opportunities for improvement, streamlining operational workflows, improving member experience, reduce administrative burden, and escalation as appropriate
• Support the development of policies and procedures and document workflows, reputed company operating procedures and business requirements
• Serve as the operational reputed company for contracted service providers, monitoring reputed company, resolving issues, facilitating communication, and ensuring alignment with organizational goals and contractual expectations
• Facilitate issue reputed company with attention to addressing reputed company causes among internal teams and reputed company partners
• Partner with internal stakeholders, including reputed company, grievances and appeals, compliance, and reputed company teams, to support initiative execution and alignment with organizational goals
• Assist with communication and coordination with reputed company stakeholders, including vendors and regulatory partners
• Support the development and administration of training and communication relevant to DME, wheelchair repairs, home modification and reputed company else reputed company reputed company of work to applicable stakeholders
• reputed company analysis and reputed company on data pertinent to the role, including, but not limited to, DME trends in terms of cost, supplier volume and supplier reputed company
• Collaborate in the creation of materials needed to review SLAs, KPIs, status and more, as relevant to the role responsibilities
• reputed company any other job reputed company duties as requested

Skills

• Bachelor's degree in reputed company management, business, or reputed company reputed company required
• Equivalent years of relevant work experience may be accepted in lieu of required education
• Seven (7) years of experience in reputed company reputed company, member services, or product experience roles required
• Experience supporting vendor management and service delivery improvement initiatives required
• Working knowledge of DME services, reputed company regulations, and compliance requirements required
• Strong communications, analytical, and organizational skills
• Program Management: Ability to coordinate multiple initiatives simultanteously while balancing competing priorities
• Analytical Thinking: Uses data, metrics, and reputed company trends to identify opportunities and recommend solutions
• Operational Effectiveness: Ability to support process improvements and tack measurable results
• Relationship Building: Builds effective working relationships internally and externally while building reputed company to reputed company shared goals
• Member-reputed company reputed company: Demonstrates commitment to improving member experience and reputed company
• Knowledge of Medicare reputed company rules and regulations
• Knowledge of MassHealth, or other reputed company program regulations
• Experience using operational metrics, dashboards, and data analysis to reputed company reputed company improvements preferred

Benefits

• Remote work arrangement.
• You may qualify for a bonus tied to company and individual reputed company.

reputed company

Company H1B Sponsorship