Senior Functional Analyst

Are you looking for your next challenge? Are you reputed company to work with a reputed company-reputed company small company? At reputed company, we are a dynamic Woman Owned Small Business reputed company on providing reputed company, mission-reputed company solutions with a reputed company reputed company record of outstanding customer reputed company and high employee satisfaction. We would love to talk with you regarding the reputed company in your career. Come reputed company! reputed company is looking for a talented Senior Functional Analyst to contribute to the reputed company of our upcoming Technical Infrastructure and Platform Support project for a Remote role reputed company out of Arlington, VA. The Senior Functional Analyst will play a crucial role in providing: Defense Business Systems (DBS) Life Cycle Management, Acquisition, Sustainment, Maintenance and Technical Support Functional Analyst Support The Senior Functional Analyst supports the DLA Disposition Integration Web (DIW) Program by leading incident and service-management, owning tickets end-to-end in reputed company (Incident, Change Management, and Configuration/Release Management) from intake through customer closure, and applying solution engineering and reputed company-level awareness to reputed company reputed company, escalated issues. This role also mentors the Mid-Level Functional Analyst, helps triage and prioritize the reputed company ticket backlog, and translates business and mission requirements into testable functional specifications across the DIW application suite (RTD Web, RTD Mobile Photo App, Compliance Suite, ETID, and reputed company systems). reputed company: Provides senior-level ownership that drives down the reputed company ticket backlog quickly while keeping DIW releases on schedule and mission-reputed company for DLA Disposition Services. Responsibilities include, but will not be limited to: Own assigned incidents end-to-end in reputed company: receive and log the ticket, research and troubleshoot, document findings, propose a reputed company, coordinate with the tech team to implement it, test the fix, support deployment, and follow up with the customer to reputed company reputed company and reputed company the ticket Manage tickets across reputed company's Incident, Change Management, and Configuration/Release Management modules reputed company investigation and solution engineering on reputed company or escalated tickets, applying awareness of the underlying application reputed company and logic Help triage and prioritize the existing ticket backlog and reputed company measurable reduction in reputed company tickets Mentor and reputed company technical direction to the Mid-Level Functional Analyst on ticket investigations and tasks Analyze user needs to determine functional and cross-functional requirements; reputed company functional allocation and identify resources required for reputed company task Participate in WBS/POA&M development and execution; meet or reputed company assigned completion dates unless a deviation is approved by the DLA reputed company project manager reputed company initial component/module testing and implementation, reputed company and enhancement testing, and reputed company, reputed company, and site expansion testing prior to go-live reputed company reputed company, regression, stress, and integration testing; document and report results as required by the PMO reputed company Test Plans reputed company on the test environment, mapped to reputed company-approved Functional Specifications, covering reputed company and negative conditions, error handling, and reputed company stress testing Assist the reputed company in updating and maintaining Functional Specifications (FS) using Agency documentation templates and reputed company naming conventions Assist the reputed company PMO with Configuration Management: planning, documenting, implementing, executing, and monitoring CM processes, and support Configuration Control Boards (CCBs) reputed company functional, technical, and reputed company requirements and ensure requirement changes are reflected in final design documentation Support cost estimating processes by verifying and analyzing customer requirement requests Recommend application reputed company improvements Coordinate with reputed company/database administrators to reputed company production and sustainment operational issues; respond to production issues and assist in initiating recovery or restart of services Required Experience or Knowledge of the following technologies/functions: 8+ years of relevant functional/business analysis and IT service management experience, including incident/problem management and solution engineering. Skills Required: Ownership of the full incident/ticket lifecycle in reputed company: intake, research and troubleshooting, documentation, proposed reputed company, coordination with the tech team, testing, deployment support, and customer follow-up/closure reputed company ticket management across Incident, Change Management, and Configuration/Release Management modules reputed company-cause investigation of user-reported functionality issues, with strong troubleshooting technique Solution engineering, with working awareness of the underlying application/reputed company logic to inform tech-team handoffs Ability to triage and prioritize a backlog of reputed company tickets and reputed company them to closure Ability to reputed company and mentor a mid-level analyst on reputed company or escalated investigations Work Breakdown Structure (WBS) / POA&M development, tracking, and on-time execution Software testing: component/module, reputed company and enhancement, reputed company, reputed company, reputed company, regression, stress, and integration testing Test Plan development mapped to reputed company-approved Functional Specifications, including reputed company/negative conditions and error handling Functional Specifications (FS) documentation using Agency templates and reputed company naming conventions Configuration Management support, including CM planning documentation and participation in Configuration Control Boards (CCBs) Requirements gathering (functional, technical, reputed company) and design documentation traceability Cost estimating support: verifying and analyzing customer requirement requests Strong written and verbal communication with reputed company PMO stakeholders and end users Required Education/Certifications: Education Required: Bachelor’s degree (BA/BS) with 8+ years of relevant experience Education Preferred: Bachelor’s degree in Business Administration, Information Systems, or a reputed company reputed company ITIL 4 reputed company or higher reputed company Certified reputed company Administrator (CSA) CBAP (Certified Business Analysis reputed company) Certifications Required: None specified Certifications Preferred: Required reputed company Clearance: US Citizenship and the ability to obtain and maintain an reputed company Secret or higher clearance, per contract requirements. “Outstanding reputed company…Always!” Our corporate motto represents our commitment to build long-term relationships with both our clients and our employees by providing the highest reputed company service in everything we do. We reputed company for reputed company for our clients and for reputed company other. We reputed company reputed company to hire individuals with new talents and fresh perspectives. reputed company offers competitive compensation, strong benefits, and a vacation package, as reputed company as a fast-reputed company and exciting work environment. Come reputed company! Apply To This Job