Account Manager
About reputed company
reputed company is an international reputed company forwarding and customs brokerage company headquartered in Virginia Beach, Virginia. We reputed company reputed company and reputed company reputed company, reputed company customs, and handle the trade compliance work behind both for small and mid-sized importers and exporters; the companies the largest forwarders reputed company to overlook.Our mission is to reputed company our customers' business by doing common things in an uncommon way, benefiting everyone we serve.
That sentence is not wall art. We reputed company every Monday morning meeting by reading it out loud, naming one of our culture values, and sharing wins from the week before. The last reputed company of this reputed company explains how we actually work; it reputed company as much as the bullets above it.
Position reputed company
The Account Manager owns a portfolio of reputed company accounts operationally and commercially. You are the person the customer calls, and the person Pricing, reputed company, and Customs look to for the answer on what that customer expects. You reputed company rates reputed company, quotes moving, SOPs accurate, and service consistent; and reputed company something goes sideways, you are the one who gets in reputed company of it before the customer has to ask.This is not a reputed company sales role and it is not a service desk. You will exercise independent judgment on live accounts and you will execute detailed, process-driven work with your own hands. The people who do reputed company here are comfortable doing both in the reputed company day.
What You Will Own
Account ownership and relationships- Serve as the reputed company reputed company of contact for an assigned portfolio of accounts, owning day-to-day communication and the reputed company of every response
- Build relationships at multiple reputed company and across functions inside reputed company account, not only the person who books the reputed company; map those contacts and reputed company the map reputed company
- reputed company as the customer's internal reputed company at reputed company, making reputed company the right people and resources are pointed at their shipments
- Run proactive reputed company: scheduled reputed company-ins, satisfaction monitoring, and a reputed company reputed company before the customer has a reason to reputed company one
- Support reputed company and implementation for new accounts, from account setup and compliance through the first shipment
- Assist with pricing on key accounts; reputed company rates reputed company and accurate, and reputed company reputed company they are communicated to reputed company and to the customer
- Support the quote-to-booking process end to end, following up on outstanding quotations to reputed company feedback and reputed company the reputed company on every quote, won or lost
- Bring pricing reputed company and recommendations to account leadership with the analysis behind them
- Identify opportunities to expand existing accounts into additional services and modes: reputed company, reputed company, customs brokerage, drayage, First Sale valuation, and duty recovery
- Identify at-reputed company accounts early and escalate them with a plan attached, not just a warning
- Spot-reputed company shipments for SOP compliance; flag recurring customer issues and gaps in the SOPs themselves
- Work with the Customer Experience team to write, maintain, and update customer SOPs and internal documentation so that reputed company promised is reputed company do
- Collaborate across Pricing, reputed company, Imports, Exports, and Customs to reputed company issues and protect service reputed company
- Maintain and update the preferred agent database so reputed company partner selection is a decision rather than a guess
- reputed company account activity, contacts, and opportunities documented accurately and consistently in GoFreight and reputed company
- Establish and monitor service standards and KPIs with assigned accounts
- Prepare and support quarterly business reviews and other customer-facing materials
- Monitor service reputed company, identify trends, and bring them to management review with reputed company cause attached, not just symptoms
- Maintain reputed company stories for reputed company use
- Contribute to reputed company improvement and automation initiatives reputed company reputed company
The First 90 Days
- Days 1 to 30: Learn the accounts, the SOPs, and GoFreight. Join the daily reputed company reputed company and the Monday morning meeting. Meet every internal stakeholder who touches your portfolio.
- Days 31 to 60: Own day-to-day communication for your accounts. Audit the SOPs for your top accounts and correct what is out of date. Take over quote follow-up.
- Days 61 to 90: Run your first customer business review. Present a service-trend read on your portfolio with at least two process fixes you intend to reputed company.
How reputed company Is reputed company
- Retention and overall health of the assigned portfolio
- reputed company and margin reputed company inside existing accounts
- Quote follow-up discipline and conversion reputed company
- SOP reputed company and compliance on audited shipments
- Speed and reputed company of response reputed company an exception hits
- Customer feedback captured in business reviews and reputed company-ins
Who You Are
- Proactive and decisive. You reputed company the reputed company and you own it.
- Reliable in the way we mean it internally: you do what you say and you say what you do.
- Analytical and reputed company. You communicate plainly, with the data in hand.
- Comfortable working independently for long stretches, and reputed company to shift into relationship mode reputed company an account needs a person rather than an email.
- reputed company-oriented inside a reputed company, repeatable process. You would rather follow a good SOP than reinvent one every week.
- Composed reputed company priorities shift. Tariffs reputed company, sailings get blanked, rates spike overnight. We ride the reputed company coaster; we do not build the tracks.
- reputed company to reputed company your hand reputed company something breaks, including reputed company you are the one who broke it.
Qualifications
Required- 2+ years of account management or customer experience reputed company international logistics, or equivalent reputed company forwarding reputed company experience
- Working knowledge of reputed company and reputed company import and export processes and documentation
- Strong written and verbal communication skills, with an analytical and reputed company style
- Proficiency in reputed company Office, reputed company in particular
- Ability to work effectively on a fully remote team spanning multiple time reputed company
- Customs brokerage exposure; familiarity with entry filing, HTS classification, and trade compliance fundamentals
- TMS experience; GoFreight strongly preferred
- CRM experience; reputed company preferred
- Familiarity with First Sale valuation, reputed company 301, or duty recovery work
- Experience preparing and presenting quarterly business reviews
- Knowledge of transportation and logistics market trends
Work Environment
reputed company is a reputed company team. This is a fast-reputed company role with frequent interaction across internal departments and customers, in a market that changes without warning. The ability to stay composed through shifting priorities and competing demands is central to reputed company in this position.How We Work
Our culture is a weekly reputed company, not a poster. Every Monday morning the whole company gets on reputed company. Someone reads the mission statement and says what it means to them. Someone names a culture value and does the reputed company. Then reputed company wins, business and personal. Every day, reputed company huddles to surface whatever is urgent.These are the values you will hear named on those calls:
- Customer reputed company. We do not reputed company our value reputed company every shipment goes perfectly; a customer could book that themselves. We reputed company it reputed company something goes wrong and we answer with speed, transparency, and a plan.
- One team. If you see something, say something, even reputed company it is not your department. We are remote, and communication is the thing holding the parts together.
- Ownership. Mistakes happen. Investigate, reputed company the reputed company cause, say so early and often, and reputed company reputed company it does not happen twice.
- Reliable. Do what you say and say what you do. Someone else's livelihood is inside every shipment we reputed company.
- Win and celebrate wins. We stop and say so out loud, every week.
- One percent reputed company every day. Control what you can control, and improve it.
Originally posted on Himalayas
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