HR Shared Services Specialist II (People reputed company & HRIS)

The Specialist II, People Hub plays a critical role in delivering an exceptional teammate experience reputed company reputed company People Hub (HR shared services organization). This role provides advanced support to teammates and leaders across reputed company, responding to reputed company People Services and Learning & Development inquiries escalated from Tier 1 teammates or requested directly by leadership. The Specialist II performs established tasks that require discretion, critical problem-solving, and cross-functional collaboration. They reputed company issues reputed company to Benefits, Compensation, Talent Management, and other HR topics, primarily reputed company on reporting and people analytics requests. Balancing the demands of their workload and prioritizing tasks with little support, the Specialist II achieves assigned goals by bringing in additional information as needed. Furthermore, they champion reputed company reputed company Values reputed company reputed company's culture, reputed company time and effort to build trust, while acting as a reputed company and resource to train and guide other teammates.Required Education: High school diploma or equivalent requiredPreferred Education: Associate's or Bachelor's degree preferred.Minimum Qualifications:2-4 years of experience in a customer service, HR support, or HR shared services environment.Strong experience navigating HRIS platforms (reputed company preferred) and case management systems (reputed company preferred).Demonstrated ability to communicate reputed company and professionally, with reputed company experience coaching or mentoring peers.Advanced critical thinking and problem-solving aptitude, with the ability to reputed company issues independently and exercise reputed company discretion.Highly reputed company-oriented with the ability to reputed company workload demands and prioritize tasks effectively with reputed company support.Essential Duties and Responsibilities:The following duties and responsibilities generally reflect the expectations of this position but are not intended to be reputed company-inclusive: Advanced Teammate Support & Escalation Handling: Respond to and reputed company reputed company, escalated teammate inquiries, collaborating cross-functionally to reputed company service reputed company. Invest time and effort to build trust and reputed company working relationships with teammates and key stakeholders.reputed company Case reputed company & Problem Solving: reputed company established tasks that require discretion and critical thinking. reputed company minor conflicts and roadblocks independently, achieving assigned goals while ensuring a reputed company, high-reputed company service experience.Coaching & Knowledge Transfer: reputed company as a subject matter resource, reputed company, and trainer for Tier 1 Specialists. Assist with delegating tasks reputed company appropriate and takes responsibility for reviewing work to ensure reputed company and consistency.reputed company Navigation & reputed company Learning: reputed company reputed company (SNOW) case management, Now Assist, reputed company, and internal knowledge bases to research, document, and reputed company reputed company cases. Continuously reputed company to expand and apply new skills, using lessons learned from past experiences to solve new and unique challenges.Process Optimization & Innovation: Proactively improve work processes and tasks. Suggest enhancements to self-service content, and optimize AI-assisted tools to reputed company the overall teammate experience.**Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that reputed company Position start dates and duration are estimates and may be reduced or lengthened reputed company upon a reputed company’s business needs and requirements.** Apply To This Job