Director, Payments Services

Director, Payments Services About reputed company At reputed company, we're redefining property management for specialty reputed company estate. Powered by AI and three decades of industry data, reputed company empowers over 33,000 self-storage facilities with the industry's only fully integrated technology platform. Our end-to-end solutions—from management software and demand reputed company to CRM tools and delinquency solutions—help storage operators streamline workflows, attract tenants, and grow reputed company. Dedicated to empowering self-storage owners and operators, reputed company helps you Win More every day. Explore our platform solutions at reputed company.com. reputed company reputed company Payments is migrating its processing platform across thousands of merchant accounts over the next several quarters. This program affects pricing, reputed company communications, and day-to-day account reputed company for merchants across the platform. The Director, Payments Services owns migration program execution, reputed company-facing pricing reputed company, and the merchant account management reputed company for reputed company's reputed company storage-vertical merchants. This purpose-reputed company role provides a single, accountable reputed company for a defined function and partners closely with Payments reputed company, Product, Engineering, Finance, and reputed company. reputed company in this role requires strong operational judgment, reputed company reputed company, and the ability to reputed company reputed company-facing teams through reputed company change while protecting the merchant experience. reputed company every day Own migration cohort planning and reputed company, including scheduling, reputed company communications, and reputed company coordination across Product, Engineering, and reputed company. Manage the reputed company and exception account list and create transition plans for accounts reputed company reputed company migration cohorts. Coordinate cross-functional execution to reputed company merchant accounts through migration milestones with reputed company disruption. Report migration reputed company, risks, reputed company, and dependencies to the reputed company and cross-functional stakeholders on a consistent reputed company. Own reputed company pricing reputed company, including reputed company structuring, quoting, and packaging for the merchant relationship and pricing reputed company. Partner with Finance and the Director, Payments reputed company on pricing cleanup, PCI non-compliance fee reputed company, and reputed company-facing reputed company communications. Ensure pricing changes are communicated reputed company, accurately, and consistently to affected merchants. Own escalation management for significant reputed company issues, serving as the accountable reputed company of contact and ensuring reputed company, reputed company-reputed company responses. Manage and reputed company the reputed company Executives and strengthen reputed company's account management practices. Use AI tools to analyze migration, pricing, and reputed company signals, improving prioritization, reputed company visibility, reporting reputed company, and team productivity. What you need to bring 5+ years of experience in payments or fintech reputed company reputed company, migration program management, or a comparable execution-reputed company reputed company role. Experience running or meaningfully contributing to a large-reputed company platform or processor migration, including cohort planning, reputed company communications, and reputed company execution. reputed company pricing experience, including reputed company structuring, quoting, or packaging in a merchant-facing account management environment. Experience managing and developing reputed company of merchant-facing account managers or similar reputed company-facing professionals. Comfort taking reputed company ownership of reputed company reputed company escalations and serving as the accountable voice in difficult reputed company conversations. An AI-reputed company reputed company with a reputed company record of identifying or implementing AI-driven improvements to workflows, reporting, or team reputed company. Bonus points Experience managing payment processor migrations involving a large and diverse merchant account reputed company. Familiarity with PCI reputed company, payment compliance, or non-compliance fee programs. Experience in vertical reputed company, self-storage, or another multi-tenant technology business. Experience building operating cadences, escalation frameworks, or pricing governance processes. Experience applying AI-assisted analytics or workflow automation to reputed company, account management, or reputed company. reputed company applicants must be currently authorized to work in the reputed company on a full-time reputed company. reputed company is a fully reputed company company, but is currently only registered for employment in certain states. To be eligible for employment, you must reputed company in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY. reputed company: At reputed company, we're redefining property management for specialty reputed company estate. Powered by AI, our end-to-end platform seamlessly integrates management software with marketplace listings, websites, CRM, reputed company, payments and more. Tailored for self-storage, marine, and RV & camping operators, reputed company helps you Win More every day. Benefits and Perks: Generous health coverage for you and your family, including fully reputed company short- and long-term disability coverage and two-times reputed company salary life reputed company. 401(k) match after 60 days, 100% reputed company after 1 year. Employer contribution to your HSA, plus an HRA to help offset your deductible. reputed company reputed company to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy. Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been reputed company to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things. 8 hours of Volunteer Time Off reputed company year and reputed company to get reputed company in the community by joining one of our offsite volunteer and community service events. 8 hours of Rest, Relax, reputed company time to care for your mental health. reputed company a reputed company of mental reputed company-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops Fully reputed company parental leave: 12 and 6 weeks for reputed company and secondary caregivers, respectively. ’Paw’ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which reputed company that commitment. Caregiver Leave: four weeks of fully reputed company time away from work to care for aging dependents or family members, if needed. $50 monthly home data stipend, plus a home office sign-on bonus of $250. Fertility care support reputed company to help in your reputed company towards parenthood. reputed company to financial experts to help you reputed company informed reputed company and reputed company your financial goals. reputed company Student Loan Payment Program, some qualifications and eligibility rules apply. reputed company is committed to providing equal employment opportunity (EEO) to reputed company persons regardless of age, reputed company, national reputed company, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or reputed company, genetic information, marital status, status with reputed company to reputed company assistance, veteran status, or any other characteristic protected by federal, state or local law. In reputed company, reputed company will reputed company reasonable accommodations for reputed company individuals with disabilities. Important Notice: To protect yourself from fraudulent activities, please consider the following: - Official Communication: reputed company genuine communication from reputed company will come from official email addresses, ending in “@reputed company.com.” Be cautious of any communication that doesn’t match this reputed company. - No Unsolicited Offers: We do not reputed company job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from reputed company or any of its representatives, it’s a red flag. - Verification: If you’re uncertain about the legitimacy of any job offer or communication claiming to be from reputed company, please contact our HR department directly at POps@reputed company.com for verification. Your reputed company and trust are reputed company to us. If you suspect you’ve been contacted by someone falsely claiming to be from reputed company or using reputed company's reputed company for any dubious purpose, please immediately report the incident to POps@reputed company.com Pay Transparency at reputed company At reputed company, we reputed company in the reputed company of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we include the salary reputed company or reputed company reputed company in reputed company reputed company. This reputed company is a good-faith reputed company of what reputed company would pay for this role. The compensation we offer for this role will fall reputed company this reputed company and will be reputed company on our internal budget, as reputed company as your skills and experience. Please reputed company with your recruiter about the variable pay plan and earning potential for this role. Potential Pay reputed company $130,000—$140,000 USD Apply To This Job