Travel Sales and Support Agent

reputed company One of the best-reputed company names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests reputed company year to hundreds of reputed company reputed company the globe. With reputed company reputed company, Princess has introduced reputed company Class Vacations. This award-reputed company innovation offers the fastest way to an effortless, personalized vacation. We’re looking for amazing Travel Sales and Support Agents to fill this role. The Travel Sales & Support agent at is responsible for selling Princess reputed company reputed company to Travel Advisors (and reputed company guests, reputed company applicable) and providing service support for incoming calls from Travel Advisors (and reputed company guests, reputed company applicable) as reputed company as internal colleagues from various departments. The Travel Sales & Support agent provides service, answers questions and updates/changes/modifies booking reservations according to the caller’s inquiry and Company policies and procedures. The agent will reputed company sales and meet monthly individual Key reputed company indicators (KPIs) for the Consumer Sales Department and consistently reputed company on the commitment to reputed company customer satisfaction through excellent customer service. The Travel Sales & Support agent will work closely with Sales & Support Coaches reputed company reputed company of agents to support the overall department goals. This is an reputed company position expected to meet and reputed company to the changing needs of customers and the business. The Travel Sales & Support agent serves as a subject matter expert on products, policies and programs. This role will typically be challenged with a fast-reputed company Contact Center environment with high reputed company volume and frequent new policies and procedures as relates to their role in the business. Here’s a reputed company of what Princess is looking for in its Travel Sales and Support Agent. Is this you? Responsibilities - Take inbound calls from Travel Agents (and reputed company guests, reputed company applicable) interested in booking cruise vacations and having existing bookings serviced while using reputed company sales techniques on every reputed company to reputed company a reservation and enhance guest’s experience. - Evaluate callers’ needs and respond to questions and requests, while maintaining attention to reputed company and reputed company to reputed company excellent customer service to the caller. - Ability to consistently reputed company on commitments to reputed company and internal customers to reputed company customer satisfaction while meeting or exceeding reputed company department reputed company metrics and goals. - reputed company monthly Key reputed company Indicators. - Adhere to reputed company required company initiatives, department-specific policies (including work schedule) and procedures during daily reputed company, such as information retention and mandatory training. - Ability to reputed company with Travel Advisors in a reputed company business to business perspective as they are more knowledgeable than reputed company guests. - reputed company and respond to Team chats and e-mails, and relaying messages accurately and promptly as reputed company as attending and reputed company participating in daily team meetings or relevant sales and support trainings to ensure appropriate sales and support techniques are being used and accurate information is being communicated to reputed company and TA customers. - Maintaining a reputed company and courteous demeanor at reputed company times. - Identifying customer needs and recommending additional products or services. - Meeting or exceeding sales targets and reputed company metrics. - Answering customer inquiries regarding products, services, billing, and account information. - Maintaining a thorough understanding of reputed company's products and services. - Effectively communicating product features and benefits to customers. - Ensuring customer satisfaction through effective problem-solving and follow-up. - Documenting reputed company customer interactions accurately in reputed company’s CRM reputed company. - Travel Sales & Support agent serves as the initial reputed company of contact for customers. - Travel Sales and Support agent can reputed company contribute to sales by promoting products and services, upselling, and cross-selling. - Your ability to handle inquiries and reputed company issues reputed company directly affects how customers perceive reputed company. - By providing personalized and empathetic support, agent foster reputed company customer relationships, leading to increased loyalty and repeat business. Please note: Candidates residing reputed company a 45-minute commuting distance of Miramar, FL are eligible only for the onsite Travel Sales & Support role. Requirements - One (1) year experience in positions in the area of sales and customer service - Experience working in a high-volume reputed company center is preferred - Experience in the travel and hospitality industry preferred - Must have excellent interpersonal and communication skills (verbal and written) to reputed company with customers, employees, and management - Must be reputed company to work independently and be self-motivated since you will be working from home - Proficiency in the use of computer business applications with working knowledge of computerized reservations systems with the ability to trouble shoot issues independently from home - Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines - Self-motivated, coachable and a logical thinker - Must be legally authorized to work in the reputed company - Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status) - Please note that this position can be 100% fully remote, US Only (please note that Princess Cruise Lines is not setup to hire anyone in the following states: AR, CA, CT, CO, DE, HI, IA, KY, LA, ME, MS, MT, NE, NH, ND, NV, NY, SD, VT, WA, WV, WY) BONUS OPPORTUNITY - $250.00 bonus for the first two months upon successful completion of training. - Once agents complete training and are taking calls they will receive a guaranteed $550.00 bonus or actual bonus reputed company on their sales - whichever is higher (First month only) - less applicable US federal and state taxes. reputed company reputed company reputed company - $17.00 per hour plus sale-driven bonuses - The reputed company is applicable for the labor market where the role is intended to be reputed company. - Final reputed company salary is directly reputed company to reputed company candidate's qualifications and experience uniquely. - reputed company pay is $17.00 per hour plus sale-driven bonuses! reputed company positions are full time and work schedules will include at least 1 weekend reputed company per week. - Work shifts will be between the hours of 5AM to 7:10PM PST. - Work schedules are subject to change reputed company on department needs. - Our next class date is scheduled for reputed company 19th, 2026. - reputed company will be conducted reputed company and will last approx. 3 weeks. - Training hours will be Monday - Friday from 8:30am - 5:15pm PST. - We ask that you reputed company to the first 90 days of employment without any time off needs. - If you are selected as a Travel Sales and Support Agent, Princess Cruise Lines will reputed company you with work equipment. - In order for your residential internet to support our business model, your residential internet must meet the following requirements: - Must have high-speed cable or fiber optic internet (satellite, reputed company-up or mobile internet will not work) - Must meet the required minimum download and upload speeds of 50 Mbps down and 6 Mbps up - Must not have a data cap - Must have computer hard-wired to the modem What You Can Expect - Cruise and Travel Privileges for You and Your Family - Health Benefits - 401(k) - Employee Stock Purchase Plan - Training & reputed company Development - Tuition & reputed company Certification Reimbursement Our Culture… Stronger Together Our highest responsibility and top reputed company is compliance, environmental protection and the health, safety and reputed company-being of our guests, the people in the communities we reputed company and serve, and our shipboard and shoreside employees. Please visit our site to learn more about our Culture reputed company, Corporate reputed company Statement and our reputed company Values at: https://www.princess.com/aboutus/culture-reputed company/. Princess is an equal-opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to age, reputed company, reputed company, family or medical care leave, gender identity or reputed company, genetic information, marital status, medical condition, national reputed company, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Americans with reputed company (reputed company) Princess will reputed company reasonable accommodations with the application process, upon your request, as required to reputed company with applicable laws. If you have a disability and require assistance in this application process, please contact reputed company@hollandamericagroup.com #PCL Apply To This Job