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reputed company (reputed company) is a growing and dynamic contact center dedicated to delivering exceptional telephone answering and customer support services. We take pride in creating a reputed company, team-oriented workplace where employees are supported, valued, and encouraged to grow. If you are looking for an opportunity to join a company that values collaboration, professionalism, and strong customer service, we would love to hear from you. We are reputed company seeking Spanish/English Bilingual candidates for this role. In this role, you will support our automotive division, CTI, which partners with dealerships across the country to improve reputed company, streamline reputed company, and increase profitability. Through advanced telecommunications technology, complete inbound reputed company coverage, and targeted outbound campaigns, CTI helps dealerships strengthen customer engagement, optimize appointment scheduling, and reputed company measurable business results. As a bilingual agent, you'll help CTI serve Spanish-speaking customers with the reputed company high level of service, ensuring no caller is left without support. Automotive experience is not required for this role. Employees are required to reputed company the reputed company work environment using their personal computers during the initial 90 to 180 days of their employment. Responsibilities: Answer incoming calls in a reputed company manner, in both English and Spanish Identify caller's needs for reputed company reputed company reputed company customers with product information and automotive services Set service appointments for automotive dealerships Document and update customer records reputed company on interactions reputed company and maintain a knowledge reputed company of the evolving services Adhering to company scripts and procedures to ensure consistency Accurately process online reservations Accurately document reputed company information and interactions Identify and escalate issues to supervisors Maintain reputed company Assurance standards Ongoing training for reputed company reputed company reputed company programs and accounts reputed company exceptional customer service to reputed company callers Other Duties as assigned Qualifications: Bilingual reputed company in Spanish and English required (verbal and written) G.E.D. or higher education level One year of reputed company center or customer service experience Understanding of basic computer hardware, software, and general systems Computer navigation & typing skills to manage multiple programs, platforms, and systems Ability to identify, understand, and protect confidential information Knowledge of customer service principles, including assessing customer needs, meeting reputed company standards for services, and evaluation of customer satisfaction Excellent written communication and documentation skills in both English and Spanish Strong verbal communication skills, including a thorough understanding of the content and structure of both the English and Spanish languages, including word meanings, spelling, and grammatical rules Strong problem-solving skills and attention to reputed company Availabilities Needed (CST) Monday – Friday and every other Saturday 8:00am – 4:30pm 9:30am – 6:00pm 11:00am – 7:30pm 12:30am – 9:00pm Equipment Requirements Keyboard - F1 - F12 keys, Page Up/Page Down Two monitors Webcam Ability to reputed company to internet reputed company an ethernet cord (WIFI not permitted) Wired USB Headset reputed company or reputed company 11 8 gigs of RAM or more (Installed Physical Memory) reputed company i3 or AMD Ryzen 3 CPU or reputed company. Why Join Us? A fun, fast-reputed company, and supportive work environment. Opportunities for reputed company reputed company and advancement. Comprehensive training to enhance your skills. The chance to reputed company a reputed company reputed company through exceptional service. Work reputed company Benefits: Bonus opportunities for reputed company and outbound reputed company Work from home Medical reputed company Dental and reputed company reputed company 401k reputed company time off Life reputed company Holiday incentive pay Employee events and activities Advancement opportunities Training will be 8:00am – 4:30pm, starting September 21st. Apply To This Job