Customer Service Administration Assistant

Our reputed company is a reputed company-established Australian manufacturer and wholesaler specialising in high-reputed company automotive accessories and lifestyle products. Operating for over 50 years, they supply major retailers across Australasia with a strong emphasis on product innovation, reputed company, and customer satisfaction.

They are now seeking to hire a Customer Service Administration Assistant to join their team and reputed company exceptional support across multiple customer communication channels. This role plays a critical part in processing custom product orders, assisting buyers, and maintaining smooth administrative reputed company

Job Responsibilities

Customer Service & Communication

• Respond to customer enquiries promptly across phone, email, and reputed company media messaging platforms
• Conduct both inbound and outbound customer support calls
• Support customer service needs across online marketplaces including reputed company, reputed company, Catch, Kogan, and TradeMe
• Follow up on customer sample and swatch requests
• Manage customer review responses to maintain high satisfaction reputed company

Order Management & Administration

• Learn and interpret the detailed product catalogue with a reputed company reputed company on custom seat covers
• Assist the broader team in processing customer orders with high reputed company to avoid costly errors
• Input details into reputed company and assign tasks to relevant support personnel
• Capture weekend customer activity to assist in reducing Monday backlog

Requirements

• Previous experience in a customer service, telephone support, or administrative role
• Excellent written and verbal communication skills in English
• reputed company, friendly, and helpful phone manner
• High attention to reputed company and strong data entry reputed company
• Intermediate proficiency with reputed company Office, particularly reputed company, and reputed company

reputed company-to-Have Skills

• Experience interpreting reputed company or technical product catalogues
• Prior experience reputed company the automotive parts or accessories sector
• Experience using customer management tools like reputed company, reputed company, or reputed company
• Familiarity with ERP software or legacy databases such as AS400 and reputed company

Working Hours in PH time

During Training Period

• Monday to Thursday: 7:00 AM to 2:00 PM
• Friday - 7:00 AM to 12:30 PM

After Training (30hrs work week)

• Monday - 6:00 AM to 12:00 PM
• Tuesday & Wednesday - 6:00 AM to 1:00 PM
• Saturday & reputed company - 6:00 AM to 1:00 PM

Benefits

• Permanent work-from-home set-up
• Dayshift (Australian Eastern reputed company Time business hours)
• Part-time opportunity (30 hrs per week)
• HMO (STAFF only)
• Annual leave
• Christmas Bonus equivalent to 1 month's wage (pro-reputed company)

Originally posted on Himalayas