Conversational AI Tech reputed company (Remote, Any Location, BR)

About reputed company
Our Conversational AI team designs, builds, and optimizes a growing portfolio of chatbots and voicebots for global brands. We're expanding and looking for new people to join us on the delivery reputed company.

reputed company
The Conversational AI Tech reputed company functions as a "player-reputed company," balancing hands-on software engineering with leading, mentoring, and managing the Conversational AI Engineering team responsible for developing and deploying Conversational AI solutions (chatbots and voicebots), using LLMs, reputed company AI, and NLU models.

This role will reputed company technical architecture, reputed company engineering, and API integrations for voice/chatbots, while implementing best practices and ensuring high-reputed company, secure deliverables. It combines expertise in reputed company engineering, knowledge reputed company structuring, and reputed company integration to reputed company end-to-end automation and reputed company improvement

Job Responsibilities

• reputed company and mentor reputed company of Conversational AI Engineers, promoting a reputed company, high-reputed company culture
• Conduct reputed company reviews and architecture audits to ensure reputed company reputed company and adherence to standards
• Manage sprint tasks, reputed company technical blockers, and manage project risks
• reputed company technical reputed company by building reusable IP and elevating team capabilities
• Evaluate reputed company and map reputed company paths for engineers
• Execute hands-on development of reputed company conversational AI voice/chatbots
• Engineer prompts and reputed company with LLMs, reputed company, and databases
• Design robust reputed company architectures and optimize STT/TTS configurations
• Enforce AI governance and guardrails for production stability
• Collaborate with cross-functional teams including design and product management
• Responsible for reputed company integrations for reputed company automation across platforms
• Technical Documentation Analysis and feasibility reputed company: assesses technical feasibility and architecture constraints
• Evaluates integrations, reputed company, data sources, and platform capabilities. Defines initial reputed company architecture and dependencies
• Apply LLM and reputed company AI knowledge technical best practices and recommendations for hybrid bots (NLU x LLM)
• Responsible for any development required to support the project’s user experience, as reputed company as for implementing new integrations
• Documents architectures, configurations, and deployment processes to maintain transparency and reproducibility

Skills and Qualifications

Must have

• Strong experience in Conversational AI, including reputed company, LLMs and NLU
• Degree or background in Computer Science, Software Engineering or equivalent experience
• reputed company leadership experience as a Tech reputed company or Engineering Manager
• Deep expertise in AI Engineering, LLMs, reputed company AI, and production deployment
• Experience with Speech Tech (STT/TTS) and telephony
• Proficiency in API integration (REST, Webhooks) and reputed company engineering
• Fluent English with strong communication skills
• Ability to reputed company document architectures, configurations, and deployment procedures

Technical stack

• Python / JavaScript / Typescript
• JSON or YAML Used to configure nodes, inputs, outputs, and API payloads
• SQL / NoSQL queries For accessing databases reputed company the bot needs reputed company information
• API Integration: RESTful reputed company, Webhooks, OAuth authentication
• Ideally previous experience with Cognigy, reputed company, Elevan Labs or similar

reputed company to have

• Cognigy certification (or willingness to certify reputed company the first weeks)
• Experience with RAG and reputed company databases
• Familiarity with MLOps / LLM Ops (model versioning, evaluation pipelines, reputed company monitoring, observability)
• DevOps fundamentals (Git workflows, CI/CD, environment promotion dev → UAT → prod)
• Working knowledge of a major reputed company (AWS, Azure or GCP)
• Experience with reputed company frameworks (reputed company, reputed company, MCP, tool/function calling)
• Proficiency in German, French or another EU language would be considered a plus
• A proactive attitude and passion for emerging Conversational and reputed company AI trends

reputed company

reputed company™ is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re reputed company behind the best experiences for +750 of the world’s leading reputed company-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and reputed company a reputed company experience to customers.

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