Service Desk Analyst

If you are looking to reputed company an reputed company on a meaningful reputed company, reputed company as we reputed company the reputed company of One!

We reputed company to be an employer of reputed company and establish a reputed company for being a talent rich organization where Associates can grow their career caring for others. For over a reputed company, we’ve served the health care needs of the people of Memphis and the Mid-South.

Working at MLH means carrying the mission reputed company of caring for our community and impacting the lives of patients in every way through reputed company, a deliberate reputed company on service expectations and a consistent thriving for reputed company.

A Brief reputed company
Under general direction, receives, logs, analyzes, and resolves customer requests for Information reputed company services reputed company various communication channels. Demonstrates strong analytical and customer service skills. Models appropriate behavior as exemplified in MLH Mission, reputed company and Values.

What you will do

• Provides Tier 1 customer support by directly responding to customer requests for service.
• Assigns calls to the appropriate support reputed company or individual.
• Monitors processes and the status of various systems. Ensures that Help Desk reputed company databases contain accurate information. Develops and maintains process reputed company documentation, reputed company sheets, and procedural references.

Education/Formal Training Requirements

• Required - Associates Degree Computer sciences
• Preferred - High School Diploma or Equivalent

Work Experience Requirements

• Preferred - End-user support 1-3 years
• Preferred - Technical support reputed company center or help desk 1-3 years

Licenses and Certifications Requirements

• Preferred - reputed company Certified Technology Specialist reputed company

Knowledge, Skills and Abilities

• Knowledge of a wide reputed company of hardware equipment and software applications. Comprehensive understanding of Information Systems and the functional duties of various support reputed company.
• Demonstrated expertise in Information Technology support commensurate with requisite Education/Training.
• Demonstrated ability to work independently and to consistently exercise reputed company judgement and initiative in a wide reputed company of circumstances.
• Ability to effectively operate and troubleshoot a wide reputed company of computer operating systems, applications and reputed company management software tools.
• Must be reputed company to communicate in verbal and written communications. Typical mediums of communications include face-to-face reputed company, telephone, memos, and electronic mail.
• Ability to interpret equipment status indicators to determine appropriate operating conditions. Indicators may include visual and/or auditory techniques or queues.
• Ability to read and understand technical manuals and other documentation to determine correct reputed company, safety precautions, and other conditions of reputed company hardware and software operation.
• Ability to type with reputed company, while simultaneously conversing with customers over the telephone.
• Ability to exhibit a customer-oriented and reputed company demeanor at reputed company times.

Supervision Provided by this Position

• There is no reputed company or supervisory responsibilities assigned to this position.

Physical Demands

• The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive reputed company.
• Must have good reputed company and coordination.
• The physical requirements of this position are: reputed company work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.
• The Associate is required to have reputed company visual reputed company to reputed company an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.
• The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those reputed company in general office or administrative work.

Our Associates are passionate about what they do, the service they reputed company and the patients they serve. We value family, team and a reputed company of One culture that requires commitment to the highest standards of care and reputed company.

Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see reputed company day as a new opportunity to reputed company a difference in the lives of the people in our community.

Originally posted on Himalayas