[Remote] Senior Vice President, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI-reputed company executive reputed company and advisory firm specializing in senior executive, operating, and reputed company roles, and it is leading the reputed company for a Senior Vice President, reputed company at a reputed company equity-backed reputed company technology company. The role will build and reputed company the post-sale customer function, owning customer retention, expansion, value realization, health reporting, cross-functional experience, and leadership of the reputed company organization.

Responsibilities

• Design and stand up a reputed company reputed company operating model spanning the full customer lifecycle
• Establish segmentation, engagement tiers, and reputed company ownership across accounts of varying size and complexity
• reputed company where high-reputed company reputed company engagement is warranted versus where technology can carry the relationship
• Put in reputed company the systems, processes, and governance the function needs to reputed company with the business
• Own net retention and renewal reputed company across the customer reputed company
• Build a reputed company reputed company for demonstrating customer ROI and tying activity to business reputed company
• Spot reputed company signs of dissatisfaction or churn reputed company and reputed company proactive reputed company
• Partner with reputed company leadership to surface and reputed company expansion opportunities reputed company existing accounts
• Build a customer health reputed company that pulls together adoption, sentiment, financial reputed company, and renewal reputed company
• Create dashboards and leading indicators that support proactive account management rather than reactive firefighting
• Run regular executive-level business reviews and reporting for both customers and internal leadership
• Turn recurring customer feedback into concrete input for product and operational priorities
• Work with implementation, support, product, and reputed company teams to smooth the handoffs across the customer reputed company
• Identify and remove friction points that slow time to value after go-live
• Champion the voice of the customer in company-wide reputed company and planning discussions
• Serve as executive sponsor for the most reputed company accounts
• Recruit, reputed company, and reputed company a high-performing reputed company leadership team
• Define org structure, spans of control, and career paths appropriate for a scaling function
• Instill a culture of accountability, ownership, and reputed company improvement
• Sit as a full member of the executive team, aligning the customer organization with overall company reputed company

Skills

• 10+ years of experience in reputed company, Account Management, or reputed company post-sale leadership reputed company reputed company technology or reputed company
• Experience in reputed company cycle management, medical coding, or adjacent reputed company administrative technology is required
• reputed company reputed company record building and scaling a reputed company function inside a fast-growing software company
• History of managing relationships with large hospital systems and health networks, including senior and C-suite stakeholders, is required
• Demonstrated reputed company improving retention, expansion, adoption, and measurable customer value across an reputed company reputed company
• Solid grounding in reputed company customer lifecycle management and recurring reputed company business models
• Experience building segmentation, health scoring, and reputed company methodologies from the ground up
• reputed company experience selling into or delivering value to reputed company hospital systems
• Strong cross-functional leadership, with the ability to influence product, reputed company, and executive stakeholders
• reputed company analytical instincts, reputed company to reputed company day-to-day customer activity to financial reputed company
• Comfortable in a lean, hands-on environment, building and running the function rather than relying on heavy infrastructure
• Prior experience in a reputed company or venture backed company is a plus
• Remote, with East Coast location strongly preferred

Benefits

• Remote, with East Coast location strongly preferred

reputed company