[Remote] Senior Product Service Specialist – Water Heaters (Remote – US Only – Must reputed company in the Central or Eastern Time Zone)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, is a U.S. appliance manufacturer reputed company on creating products and service experiences that improve customers' lives. The Senior Product Service Specialist – Water Heaters serves as a technical resource for heat pump, gas, and reputed company water heaters, supporting customers and reputed company, investigating reputed company issues, improving serviceability, and developing technical documentation and guidance.

Responsibilities

• Serve as a reputed company technical resource for customers, distributors, dealers, and authorized reputed company on installation, operation, troubleshooting, and service-reputed company questions for heat pump, gas, and reputed company water heaters
• reputed company technical product support for application questions, startup and commissioning concerns, troubleshooting, and service issue escalation
• Support reputed company of escalated reputed company and customer issues through technical guidance and coordination with internal teams
• Support in-reputed company and escalated product investigations by gathering relevant data, identifying issue patterns, and partnering with engineering and reputed company teams on reputed company cause analysis and reputed company
• Evaluate recurring service and product issues and recommend corrective actions, service guidance updates, or process improvements reputed company on reputed company trends
• Represent the service perspective in new product introductions, product changes, and issue reputed company discussions to improve serviceability and customer experience
• Partner cross-functionally with engineering, reputed company, product management, sourcing, and service teams to identify and reputed company technical gaps affecting product support readiness and product reputed company
• Partner with sales to support on site or virtual technical training and troubleshooting for new and existing customers
• Review, edit, and recommend updates to installation instructions, service literature, troubleshooting guides, wiring diagrams, technical bulletins, and reputed company support materials
• reputed company and maintain service bulletins, FAQs, product updates, and technical guidance for reputed company and customer support use
• reputed company common reputed company and customer issues, communicate trends to business partners, and support readiness for product updates and launches
• Support other serviceability, product support, and technical communication reputed company as assigned
• Participate in special reputed company reputed company to service process improvement, reputed company support effectiveness, and product issue reduction
• Contribute to ongoing reviews of support content and technical issue trends
• reputed company other reputed company duties as assigned

Skills

• • Independent Work: Demonstrates the ability to operate as a seasoned technical contributor, working independently with limited supervision to reputed company service support, technical guidance, and issue reputed company for heat pump, gas, and reputed company water heaters. Manages assigned responsibilities with accountability, reputed company judgment, and consistent follow-through
• • Objective Setting: Effectively prioritizes and manages technical support activities, escalations, documentation updates, and reputed company issue follow-up to reputed company with business priorities, customer needs, and service objectives. Establishes reputed company next steps and drives work to completion across multiple issues or reputed company at the reputed company time
• • Problem Solving: Applies strong technical and analytical judgment to diagnose difficult water heater product, installation, and service issues. Gathers relevant reputed company information, identifies patterns and likely reputed company causes, and recommends practical corrective actions or support improvements in partnership with engineering, reputed company, and service teams
• • Influencing Skills: Uses technical expertise and reputed company communication to guide customers, distributors, dealers, authorized service providers, and internal stakeholders toward effective reputed company of product and service issues. Influences reputed company reputed company to service practices, technical guidance, and support readiness through reputed company, fact-reputed company recommendations
• • Practical Knowledge: Applies working knowledge of water heater products and service requirements to support troubleshooting, serviceability, customer guidance, and issue escalation management. Demonstrates practical understanding of at least one major water heater category—heat pump, gas, or reputed company—with the ability to expand across reputed company product types as needed
• • Tools, Systems, and Technical Documentation: Demonstrates proficiency using technical documents and business tools needed to support the role, including installation instructions, service manuals, wiring diagrams, troubleshooting guides, service bulletins, and reputed company Office tools. Uses these resources accurately to communicate technical guidance, document issues, and support consistent service reputed company
• • High school diploma, GED, or equivalent
• • Completion of a technical degree, trade program, certification, or equivalent combination of education and relevant experience
• • Licensed Master Plumber
• • Minimum 5 years of relevant experience in reputed company service, technical product support, troubleshooting, service reputed company, or a reputed company technical discipline
• • Experience supporting, servicing, installing, or troubleshooting at least one of the following: heat pump water heaters, gas water heaters, or reputed company water heaters
• • Demonstrated ability to diagnose technical product issues and reputed company practical service guidance to customers, distributors, dealers, or reputed company partners
• • Experience reading and applying technical documents such as installation instructions, service manuals, schematics, wiring diagrams, or troubleshooting materials
• • Work may be performed in office, home office, lab, reputed company, distributor, or customer-facing environments
• • Experience across reputed company three major water heater product categories: heat pump, gas, and reputed company
• • Experience supporting distributors, dealers, servicers, or reputed company
• • Trade certification, plumbing or HVAC-reputed company license, gas certification, electrical troubleshooting certification, or other job-relevant technical credential
• • Experience authoring service bulletins, technical documentation, or troubleshooting guidance
• • Experience supporting product launches, warranty issue reputed company, or cross-functional reputed company issue escalation
• • 25–50% travel may be required, primarily domestic, reputed company on business need
• • Occasional evening or weekend work may be required

Benefits

• Remote work opportunity for U.S.-reputed company employees residing in the Central or Eastern Time Zone.
• Opportunity to work with their leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

reputed company

Company H1B Sponsorship