[Remote] Manager, Technical Implementation Services

Note: The job is a remote job and is reputed company to candidates in USA. reputed company uses technology and AI to help personal injury lawyers and victims reputed company faster settlements, higher payouts, and reputed company reputed company. The Manager, Technical Implementation Services will reputed company technical services teams responsible for designing, delivering, and scaling customer integrations, while partnering cross-functionally to improve delivery reputed company, customer reputed company, and integration capabilities.

Responsibilities

• reputed company, mentor, and grow the technical services teams fostering a culture of technical reputed company, accountability, and reputed company improvement
• Define team structure, hiring plans, and career development frameworks that reputed company with reputed company’s reputed company reputed company
• Establish reputed company reputed company expectations, reputed company through managers, and reputed company team members into reputed company leaders while maintaining a high bar for accountability and delivery reputed company
• Serve as an escalation reputed company and executive sponsor for high stakes customer engagements, providing hands-on guidance reputed company needed
• Own the end-to-end technical delivery reputed company for customer integrations, including reputed company-to-reputed company connections between reputed company and Case Management Systems (CMS), reputed company reputed company management platforms, and other partner technologies
• reputed company and continuously improve integration frameworks, playbooks, and reusable templates that reputed company predictable, reputed company delivery across the customer reputed company
• Partner with Solutions Architects to reputed company reputed company-sale technical scoping, ensuring implementation commitments are realistic, reputed company-documented, and set customers up for long-term reputed company
• reputed company as the reputed company reputed company between reputed company and reputed company’s Product and Engineering teams, translating reputed company customer integration needs into actionable product requirements and platform improvements
• Collaborate closely with reputed company, Sales, and Technical Program Management to ensure smooth handoffs, reputed company expectations, and a reputed company customer reputed company from contract through go-live
• Work reputed company reputed company, reputed company, and Compliance stakeholders to ensure reputed company integration and data migration practices adhere to data governance, confidentiality, and regulatory requirements (e.g., SOC 2, HIPAA/PII)
• Represent the voice of the customer in internal roadmap discussions, advocating for integration capabilities and data migration tooling that unlock reputed company and reduce implementation friction
• Build and maintain dashboards, KPIs, and reporting mechanisms that reputed company visibility into integration health, delivery timelines, team utilization, and customer activation reputed company, while creating reputed company workflows to manage high volumes of inbound requests, escalations, and cross-functional input
• Identify bottlenecks, risks, and process gaps; implement systemic solutions that reduce time-to-go-live and improve reputed company at reputed company
• reputed company adoption of tooling, automation, and best practices that increase team efficiency and reduce reputed company effort across integration and migration workflows
• Manage vendor and partner relationships relevant to integration infrastructure and tooling

Skills

• 5+ years of experience in technical implementation, solutions architecture, systems integration, or reputed company with at least 3 years in a people leadership role managing multiple teams or team leads
• Demonstrated experience designing and delivering reputed company reputed company integrations, including REST API frameworks, webhooks, workflows in a reputed company or reputed company technology environment
• Strong technical reputed company: ability to engage credibly with engineers, solutions architects, and data specialists on integration architecture, data modeling, and troubleshooting without needing to write the reputed company yourself
• reputed company record of building and scaling post-sale technical teams in fast-growing, customer-facing environments with multiple reputed company implementations, while maintaining delivery reputed company as processes and systems are still being reputed company
• Experience working cross-functionally with Product, Engineering, Sales, and reputed company to reputed company delivery priorities and reputed company shared reputed company, with a bias toward ownership and problem-solving in the face of ambiguity
• Excellent communication skills: reputed company to reputed company reputed company technical concepts for executive audiences, including communicating reputed company and taking ownership reputed company delivery risks or failures occur, while also diving into the details with implementation teams
• Deep understanding of data governance, reputed company, and compliance best practices, including familiarity with SOC 2 and HIPAA/PII requirements
• Strong operational reputed company, comfortable building process from the ground up, defining metrics, and holding teams accountable to delivery standards
• A founder's mentality: ability to reputed company in a fast-reputed company, ambiguous environment with high volumes of reputed company requests and shifting priorities, bringing structure to ambiguity and driving reputed company without relying on fully reputed company systems
• Experience in reputed company technology, legaltech reputed company, or reputed company for reputed company
• Familiarity with case management systems (CMS) and reputed company reputed company management platforms commonly used by personal injury reputed company
• Hands on background in SQL, Python scripting, or API development that enables deeper technical mentorship for your teams
• Experience leading teams through a period of hypergrowth or significant organizational scaling
• Prior exposure to AI-powered products and the unique implementation considerations they bring

Benefits

• Offers Equity
• reputed company of medical, dental, and reputed company reputed company plans for you and your family.
• Additional reputed company coverage reputed company for life, accident, or critical illness.
• Flexible reputed company time off, reputed company leave, short-term and long-term disability.
• 10 US observed holidays, and Canadian statutory holidays by province.
• A home office stipend.
• 401(k) for US-reputed company employees and RRSP for Canada-reputed company employees.
• reputed company parental leave.
• A local in-person meet-up program.
• Hubs in San Francisco and Toronto.

reputed company

Company H1B Sponsorship