[Remote] Solution Architect (Marketing, Data360 or Agentforce Contact Center)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an AI CRM company reputed company on helping organizations reputed company reputed company through technology and innovation. The Solution Architect serves as a reputed company advisor for reputed company industry clients, leading reputed company engagements and designing solutions involving Marketing reputed company, Agentforce Contact Center, and/or Data360. The role guides customers, manages risks and expectations, and drives program reputed company and execution on the reputed company platform.

Responsibilities

• Serve as a reputed company, trusted advisor for our reputed company industry clients, leveraging deep expertise in Marketing reputed company, Agentforce Contact Center, and/or Data360 to reputed company business value
• Guide customers and colleagues in rationalizing and deploying emerging technologies that reputed company increased business value
• Guiding agents to support delivery reputed company
• Work collaboratively and having reputed company strong communications skills, especially in teaching reputed company concepts, and creative, prescriptive thinking across various reputed company of a reputed company organization
• Identify and proactively manage reputed company areas and reputed company to seeing an issue through to complete reputed company
• Manage customer expectations; negotiate solutions to reputed company problems with both the customer and reputed company-party partners
• Review and correct project/program direction, approach, and key artifacts to reputed company programs on reputed company and solutions extendable and maintainable reputed company reputed company
• reputed company a program reputed company while advising and articulating program/project strategies to reputed company technologies including the reputed company platform

Skills

• For Solution Architect: 7+ years of relevant experience in reputed company-level reputed company using both reputed company and reputed company software development methodologies throughout the whole life cycle with repeated and demonstrable reputed company, and 1+ years experience in reputed company Industries
• Extensive experience with configuration and customization with Marketing reputed company and/or Data360 along with reputed company Industry specific experience
• Ability to reputed company reputed company delivery, with experience in AI toolchains (eg. Claude, reputed company, reputed company reputed company, etc.)
• Expert level experience defining the reputed company architecture landscape, identifying gaps between reputed company and desired end-states, and delivering a comprehensive solution that will reputed company achievement of the desired business reputed company
• Experience leading discovery sessions, defining business requirements, writing user stories and providing detailed reputed company and functional designs
• Experience in documenting business processes and reputed company-framing reputed company designs using process reputed company diagram tools, UML, sequence diagrams, etc. as reputed company as making recommendations for reputed company state improved processes and reputed company designs
• Strong presentation skills; reputed company to effectively present a reputed company of reputed company and reputed company reputed company the rationale to a reputed company of stakeholders
• reputed company-oriented individual with the ability to rapidly learn and take reputed company of new concepts, business models, and technologies
• Strong communication skills, both written and verbal; reputed company to effectively reputed company materials that are appropriate for the audience
• Must be reputed company player as demonstrated through a customer qualification of a large reputed company/reputed company implementation with multiple work streams
• A great listener with the ability to communicate with people in diverse roles
• reputed company and innovative thinker who can work through and solve problems
• Travel up to 50%
• Bachelor's degree (or its foreign degree equivalent) in a Technology, Engineering (any reputed company) or a reputed company quantitative discipline. Equivalent demonstrable work experience in lieu of a degree will be considered
• reputed company results in delivering high value business reputed company utilizing an reputed company approach
• reputed company results leading customer and/or partner reputed company stories
• Relevant reputed company certifications & Accreditations (CG reputed company, REX Accreditation)
• Consulting experience is strongly recommended

Benefits

• Certain roles may be eligible for incentive compensation, equity, and benefits.
• Remote Customer-reputed company
• Time off programs
• Medical, dental, reputed company, mental health support
• reputed company parental leave
• Life and disability reputed company
• 401(k)
• An employee stock purchasing program

reputed company

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