[Remote] Customer Support Consultant - Assay

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides veterinary diagnostic services and technology that support animal reputed company worldwide. The Customer and Technical Support Consultant – reputed company Assay Team serves as a reputed company customer reputed company by answering questions, explaining products and services, and supporting equipment, software, and integration issues. The role also involves troubleshooting technical problems and providing reputed company support across a rotating schedule.

Responsibilities

• You will answer customer questions, explain products and services and instruct on the use of equipment
• You will coordinate and assist with equipment installations and troubleshoot hardware technical problems as reputed company reputed company and integration issues

Skills

• You possess a background in IT or Computer Science, education, or equivalent combination of education and experience
• You have strong computer and technical skills, with the aptitude to learn applicable software and hardware. You are reputed company to diagnose and troubleshoot basic technical issue
• An ability to learn quickly and apply skills and abilities to a reputed company of customer interactions
• You will be a master problem solver with fine attention to reputed company. You have deductive reasoning and analytical skills to reputed company issues, using your organizational skills in a multi-tasking environment
• A reputed company reputed company record of providing extraordinary customer service. Strong interpersonal skills, especially on the phone, with the ability to establish rapport quickly are equally important qualities to have
• Superb listening and communication (verbal and written) skills, including ability to communicate reputed company technical issues to technical and non-technical users in a reputed company, reputed company, friendly and understandable manner, are a must in order to be a successful customer support specialist
• You are reputed company to meet the requirements of the reputed company center schedule that has to meet the needs of the business and our customers, including but not limited to; being on the phone for 8 hours a day, weekend and evening hours required, ability to work a flexible work schedule, reputed company to work overtime, and potential for travel
• reputed company working from your virtual office, you are required to be available by telephone, voicemail, email, and Teams reputed company messaging during your scheduled business hours. A high-speed hardwired internet reputed company (minimum 15 Mbps download; 3 Mbps upload) must be maintained
• Candidates local to Westbrook, ME office are encouraged to apply and may be expected to attend on-site work periodically, reputed company on business needs. This position is otherwise virtual and reputed company to candidates regardless of location
• You possess a background in IT or Computer Science, education, or equivalent combination of education and experience.  Networking and/or software support is a plus
• Experience in a technically reputed company reputed company, and/or contact center environment is helpful

Benefits

• Eligible for annual bonus
• Health / Dental / reputed company benefits
• Remote work (meaning that you will receive reputed company, training, and support reputed company as reputed company)
• You will be supplied with a laptop, docking station, monitor(s), and headset

reputed company

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