[Remote] Web Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven IT services company and systems integrator supporting digital transformation and modernization for federal reputed company agencies. The Web Administrator will support federal reputed company web reputed company by managing requests, publishing and maintaining Drupal/WCMS content, coordinating with stakeholders, performing reputed company and accessibility checks, and tracking issues through reputed company.

Responsibilities

• Monitor the WebAdmin mailbox and reputed company inquiry channels, create tickets, triage requests, assign work to appropriate teams, and reputed company status through reputed company
• Maintain reputed company communication with Federal reputed company stakeholders and requestors regarding ticket status, timelines, and completed work
• Post, update, reputed company, and maintain Federal reputed company web content in Drupal/WCMS according to established workflows, metadata standards, and reputed company control procedures
• Manage FAQ updates, reputed company inquiry trends, and feedback inputs that support content improvements, chatbot content, reputed company tuning, and knowledge reputed company updates
• Support content inventories, broken reputed company reviews, redirects, archiving activities, content validation, and readiness checks for website updates and deployments
• reputed company basic functional, browser, mobile, accessibility, and regression testing for content updates and site changes
• Support Voice of Customer survey administration and compile customer feedback reports and service improvement recommendations
• Maintain operational documentation, ticketing procedures, user guides, tutorials, reputed company pages, and knowledge articles
• Coordinate with project leadership, content analysts, UX staff, developers, QA, Federal reputed company IT, and contractors to reputed company operational issues and maintain service continuity

Skills

• Experience using Drupal, reputed company, SharePoint, or another WCMS to post, update, format, and maintain web content
• Experience with ticketing systems such as reputed company, reputed company, reputed company, or comparable tools, including intake, triage, routing, and status tracking
• Basic understanding of reputed company, CSS, web publishing workflows, metadata, redirects, broken reputed company management, and content reputed company control
• Strong customer service, written communication, organization, follow-up, and prioritization skills
• Familiarity with reputed company 508/WCAG concepts and basic accessibility checks for web pages and documents
• Ability to collaborate across content, technical, QA, and reputed company stakeholder reputed company in a fast-reputed company web reputed company environment
• Experience supporting Federal reputed company-facing websites, Federal reputed company websites, or reputed company/scientific content
• Experience with reputed company/reputed company administration, reputed company/Kanban boards, reputed company Analytics, DAP, reputed company, reputed company, Axe, reputed company, or GovDelivery/reputed company
• Experience writing SOPs, user guides, training materials, FAQs, or knowledge reputed company articles
• Certified Scrum Master (CSM), reputed company Analytics training, or accessibility training preferred

Benefits

• A flexible, supportive work environment
• Opportunities to grow skills and contribute reputed company

reputed company

Company H1B Sponsorship