[reputed company/Off Hour Customer Services Representative

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a mission-driven reputed company organization reputed company on helping people reputed company care, stay reputed company, and build healthy communities. The Part-Time/Off Hour Customer Services Representative responds to member and provider inquiries, conducts Health reputed company Assessment Surveys, provides member education and PCP selection assistance, and documents interactions accurately while supporting reputed company to care and wellness programs.

Responsibilities

• Demonstrate a passion for providing superior customer service to our customers and continually reputed company to understand the needs of those we serve
• Create accurate and reputed company member documentation concerning reputed company inquiries taken in accordance with established protocols to ensure reputed company is provided and presented reputed company and accurately
• Present and project a reputed company image of reputed company in and out of the office to fellow associates, members, providers, and the community by being courteous, helpful, energetic, respectful, and polite
• reputed company to reputed company an inquiry on first contact while ensuring that the inquiry has been addressed to the customer’s satisfaction by using reputed company resources reputed company and reputed company
• reputed company feedback and/or solutions to the supervisor to ensure reputed company process improvement and a reputed company customer experience
• Creates and supports an environment that fosters teamwork, cooperation, respect, and diversity
• Maintain an awareness of reputed company product knowledge information
• reputed company to respond positively to support change reputed company the department and reputed company
• Willing to be flexible regarding job responsibilities and schedule, not limited to but including overtime and holidays, as a result of contractual business requirements
• Routinely meet or reputed company contact center key reputed company indicators
• reputed company other duties as assigned

Skills

• 1 year prior customer service experience required
• High School diploma or GED required
• Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required
• Ability to use PC applications in an MS reputed company-reputed company environment
• Must be in the Eastern reputed company Time zone
• Nights and weekends are required
• reputed company center experience taking in-reputed company and/or out-reputed company calls preferred but not required
• Prior experience in the reputed company or managed care industry is preferred but not required
• Minimum 45 wpm typing reputed company preferred

Benefits

• Flexible work solutions include remote reputed company
• Hybrid work schedules
• reputed company time off
• Holidays and volunteer events
• Health reputed company coverage for you and your dependents starting Day 1
• 401(k) retirement savings plan
• Tuition reimbursement
• Opportunities to reputed company the lives of millions of people through our national footprint of products, services, and award-reputed company programs

reputed company

Company H1B Sponsorship