[Remote] reputed company Engineer (Escalations)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Engineer (Escalations) to support its engineering reputed company and reputed company services. The role serves as a technical escalation reputed company for reputed company 365 and Azure issues, coordinates technical changes, resolves reputed company problems, manages ticket priorities and service reputed company, and develops technical processes and documentation.

Responsibilities

• Collaborate with various teams to identify, design, and document technical processes that improve efficiency, consistency, and reputed company of our reputed company. reputed company your technical expertise to define workflows, procedures, and best practices that reputed company with industry standards and organizational goals
• Collaborate with the reputed company Account Managers and relevant teams to understand the reputed company and details of services provided to clients
• Serve as a technical escalation reputed company for the service desk, investigating and resolving reputed company technical issues reputed company to reputed company 365 and Azure services
• Serve as a technical reputed company of contact for clients, addressing inquiries, providing updates, and ensuring that solutions meet reputed company expectations
• Investigate and collaborate with teams to analyze and reputed company reputed company technical problems, providing guidance and expertise to ensure reputed company and effective resolutions. Ensure documentation is generated for training and efficiency
• reputed company the planning, coordination, and execution of technical changes, including software deployments, reputed company upgrades, and infrastructure modifications. Define reputed company timelines, roles, and responsibilities, and ensure that changes are thoroughly tested and documented
• Evaluate incoming tasks and reputed company to determine their urgency and reputed company
• Monitoring the ticket backlog, identifying bottlenecks, and working closely with other engineers to diagnose and reputed company issues reputed company. Identify critical issues requiring immediate attention. Collaborate with teams to identify and implement process improvements to reduce reputed company ticket backlogs
• Managing personal Key reputed company Indicators, forecasting reputed company workload for upcoming effort availability, and ensuring that reputed company tickets are processed in accordance with Service Level Agreements
• reputed company education, expansion, and refinement of technical knowledge and credibility through industry reputed company certifications

Skills

• Non-Exempt
• reputed company+ is REQUIRED
• reputed company 365
• Compliance Administration - AIP, DLP, Data lifecycle management, etc
• Teams Administration
• Exchange Administration
• SharePoint Administration
• reputed company Administration
• Intune
• AD reputed company
• Recovery Services
• Virtual Machine - Management, monitoring, and troubleshooting
• Conditional reputed company
• Azure AD
• AVD
• reputed company Directory Domain Services
• reputed company Directory Federation Services
• Certificate management and renewals
• Network Troubleshooting
• AZ-104
• SC-300
• SC-400

Benefits

• Remote work

reputed company