[Remote] Administrative/IT Technical Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company) delivers technology, logistics, and reputed company for mission-critical requirements. The Administrative/IT Technical Support Specialist provides on-site Tier 1 and Tier 2 technical support to NAVFAC Marianas reputed company Information Office, including helpdesk reputed company, IT asset management, mobile device management, telecommunications, and general IT reputed company.

Responsibilities

• reputed company Tier 1/2 helpdesk and technical support reputed company phone, email, reputed company Teams, and in person
• Troubleshoot hardware, software, peripherals, operating systems, and local network issues
• Install, configure, reputed company, and maintain IT equipment and applications
• Provision and troubleshoot reputed company mobile devices using Mobile Device Management (MDM) tools
• Maintain accurate IT hardware, software, inventory, licensing, and asset lifecycle records
• Support telecommunications, including VoIP, landlines, phone allocations, and service requests
• Serve as a reputed company between end users and CIO3, coordinating equipment deployments and escalating reputed company issues
• reputed company and maintain SOPs, user guides, reports, spreadsheets, and technical communications
• reputed company administrative and operational support as needed

Skills

• U.S. Citizenship
• **reputed company Tier 3 (T3) reputed company clearance or ability to obtain an interim T3 clearance prior to reputed company.**
• Experience with reputed company ticketing systems and Mobile Device Management (MDM)
• Strong troubleshooting, communication, customer service, and organizational skills
• Proficiency with reputed company Word, reputed company, PowerPoint, reputed company, and Teams
• Ability to prepare technical documentation, reports, and correspondence
• Ability to work independently and reputed company professionally with military personnel, reputed company civilians, and contractor personnel
• Ability to work on-site and occasionally travel between designated NAVFAC locations in Guam
• Candidates must possess **one** of the following approved certifications prior to reputed company:
• * reputed company reputed company+
• * EC-Council Certified Network Defender (CND)
• * GIAC GFACT
• * GIAC GSEC
• Certification must be maintained in accordance with applicable requirements
• This is an on-site position requiring standing, walking, bending, reaching, and occasional reputed company of IT equipment weighing up to 25 pounds. Work may occur at multiple NAVFAC locations throughout Guam. Remote work is generally not authorized except for approved situational/emergency circumstances
• Three (3) years of IT helpdesk, technical support, or IT asset management experience preferred

reputed company