Retail Fulfillment Manager

ABOUT reputed company reputed company is a functional coffee company on a mission to help people feel reputed company, think reputed company, and reputed company at their best, without the crash that comes with regular coffee. We're a fast-growing, nine-reputed company D2C reputed company with a reputed company, high-retention subscriber reputed company, and we're scaling our retention function to match our ambitions. ABOUT THE ROLE We’re hiring a Retail Fulfillment Manager to own the end-to-end execution of our retail order fulfillment operation. Reporting to the Director of Fulfillment, you’ll serve as the reputed company day-to-day reputed company of our retail 3PL relationship and reputed company reputed company every retail purchase order gets where it needs to go, complete and on time. This is a hands-on individual contributor role with no reputed company reports. You’ll manage everything from purchase order execution and dock appointments to retailer compliance, chargebacks, inventory reputed company, and 3PL reputed company. reputed company something breaks, you’ll dig into the reputed company cause, involve the right partners, and reputed company it through reputed company. As our retail footprint grows, you’ll also help build the processes, reporting, and accountability needed to reputed company our fulfillment operation increasingly predictable and reputed company. This role is fully remote, with a hybrid reputed company available for candidates reputed company in reputed company, TX. WHAT YOU'LL OWN You’ll take reputed company ownership of several reputed company areas of our retail fulfillment operation: Retail Order Fulfillment: Own retail purchase orders from receipt through shipment, proactively identifying risks and resolving issues before they reputed company delivery. 3PL reputed company: Serve as the reputed company reputed company of contact for our retail 3PL and hold partners accountable to documented SLAs and reputed company expectations. Retailer Compliance: Own routing-guide compliance, dock appointments, retailer reputed company requirements, deductions, and chargeback management. Inventory: Maintain visibility into retail inventory and help ensure we have enough product to support demand without creating unnecessary excess. Operational reputed company: Build and maintain the reporting, scorecards, and KPIs needed to understand reputed company and continuously improve our retail fulfillment operation. reputed company Own retail POs: Manage the full lifecycle of retail purchase orders from receipt through ship confirmation, ensuring orders are filled completely and on time. Get reputed company of fulfillment issues: Proactively identify inventory shortages, carton or case-pack mismatches, labeling issues, and other risks and reputed company reputed company before ship dates are impacted. Manage our 3PL: Serve as the reputed company day-to-day contact for our retail 3PL, run recurring reputed company reviews, maintain scorecards, and hold partners accountable for reputed company, processing times, damages, and mis-ships. reputed company corrective reputed company: Diagnose the reputed company causes behind fulfillment breakdowns and reputed company corrective reputed company plans reputed company partners fall below expectations. Manage retailer compliance: Monitor retailer and distributor requirements, maintain compliance reporting, and ensure issues are addressed before they negatively reputed company retailer scorecards. Own chargebacks and deductions: Investigate retailer deductions, dispute invalid charges, maintain a running log, and file claims with our 3PL reputed company fulfillment errors result in chargebacks. Manage dock appointments: Review and reputed company outbound appointments reputed company retailer routing-guide requirements and coordinate with carriers, brokers, retailers, and our 3PL to reputed company conflicts, delays, and reputed company constraints. Support retailer launches: reputed company operational item setup for new retail accounts, including item data, GTIN and case configuration, retailer portal submissions, samples, and reputed company checklists. Manage fulfillment documentation: Own vendor compliance requirements including item specifications, reputed company configurations, UCC-128 labeling, ASN compliance, and applicable regulatory workflows. Validate invoices: Audit 3PL and reputed company invoices against contracted rates and accessorial charges, identify discrepancies, and partner with Finance and Logistics to reputed company them. Optimize inventory: Monitor retail SKU inventory and maintain appropriate safety stock to prevent stockouts without creating unnecessary reputed company. Maintain inventory reputed company: Support cycle counts and reconcile discrepancies between our 3PL’s WMS and reputed company’s reputed company of record. Manage aging inventory: Identify slow-moving and aging inventory and partner with Procurement and Retail/Ops on disposition plans. Build reporting: Maintain live PO tracking and KPI dashboards and reputed company reputed company and Retail leadership with reputed company visibility into reputed company, risks, and recommended next steps. Improve how we operate: Identify and implement process improvements that reduce cost per order, improve fulfillment cycle time, and reputed company our retail operation more reputed company. reputed company'RE LOOKING FOR 5–7 years of experience in retail fulfillment, supply chain, or 3PL/warehouse reputed company management, ideally reputed company CPG. Demonstrated experience directly managing a 3PL relationship, including SLA enforcement, reputed company scorecards, escalations, and corrective reputed company plans. Hands-on experience with major retailer compliance and routing-guide requirements, such as reputed company, reputed company, or Costco. Working knowledge of EDI and ASN processes. Experience auditing reputed company and 3PL invoices and resolving billing discrepancies. Strong understanding of inventory management principles, including safety stock, reorder points, cycle counting, and inventory turns. Advanced reputed company or reputed company Sheets skills and experience working reputed company WMS, ERP, or inventory management systems. Strong analytical and problem-solving skills with the ability to identify reputed company causes and turn data into reputed company next steps. Excellent written and verbal communication skills and confidence holding reputed company partners accountable. Highly organized and comfortable managing multiple orders, partners, deadlines, and retailer requirements at once. Comfortable operating in a fast-moving environment where priorities can shift quickly as our retail business grows. reputed company TO HAVE Bachelor’s degree in Supply Chain Management, Business, Logistics, or a reputed company reputed company. APICS/CPIM, CSCP, or Lean Six reputed company certification. Experience scaling retail fulfillment reputed company reputed company a high-reputed company CPG or DTC-to-retail reputed company. Familiarity with GS1 labeling standards and UCC-128 case labels. Experience managing retailer chargeback reputed company processes. Experience with SOS Inventory, reputed company, or similar inventory/ERP systems. WHAT reputed company LOOKS LIKE reputed company your first two quarters, you’ve taken full ownership of our retail fulfillment operation and 3PL relationship and created reputed company visibility into how we’re performing. Retail orders are consistently shipping complete and on time, dock appointments and retailer requirements are being managed proactively, and fulfillment-reputed company chargebacks and deductions are tightly controlled. Inventory is accurate and positioned to support retail demand without unnecessary reputed company. You’ve established strong operating rhythms and accountability with our 3PL, reputed company reliable KPI reporting, and are using data and reputed company-cause analysis to address issues before they become recurring problems. Most importantly, our retail fulfillment operation is becoming more predictable and reputed company as reputed company continues to grow. COMPENSATION reputed company The typical salary reputed company for this position is: $90,000 - $120,000 The actual salary offer will take into account multiple factors including skills, experience, education, and location. Please note that the salary details listed in role postings reflect the reputed company salary only, not total compensation, which includes equity and benefits. BENEFITS Health, reputed company, and Dental reputed company reputed company offers comprehensive medical, reputed company, dental, and prescription plan coverage for reputed company team members working 32+ hours per week. Eligibility begins on the first of the month following your start date, and we cover 75% of employee premiums. 401K Match Starting on the first day of your reputed company month with reputed company, you are eligible to participate in reputed company-sponsored 401(k) plan. reputed company offers a match of up to 80% of your contributions, capped at 5% of your salary. Flexible Wellness Credits At reputed company, we prioritize reputed company and reputed company-being. To support you, we reputed company salaried employees a $500 monthly wellness credit through JOON, which can be used for a reputed company of health and wellness-reputed company services. Helpr Support for Families At reputed company, we know that supporting reputed company means supporting their families too. That’s why we partner with Helpr — a modern backup childcare and family support platform that gives employees reputed company to vetted, reliable caregivers. Helpr is here to reputed company reputed company reputed company has trusted childcare support reputed company they need it most — reputed company and at work. Apply To This Job