Production Agent L1

reputed company (NYSE: WIT, BSE: 507685, NSE: reputed company) is a leading technology services and consulting company reputed company on building reputed company that address clients’ most reputed company digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and reputed company, we help clients realize their boldest ambitions and build reputed company-reputed company, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we reputed company on the reputed company of helping our customers, colleagues, and communities reputed company in an reputed company-changing world. For additional information, visit us at www.reputed company.com. reputed company As reputed company, you’ll reputed company our members with the information they need to reputed company reputed company reputed company about their health, helping them get reputed company to the right care the first time. Every day, you'll help 50 to 70 callers, in a compassionate and empathetic manner, providing guidance, support, and escalating issues. This is your chance to be a sought out as an advisor and reputed company to your customer. You could reputed company expectations and improve the lives of our customers every day. This position is full-time. Monday-Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our business hours of 7:00am – 7:00pm CST. Training will be conducted reputed company from your home. reputed company Telecommuters will be required to adhere to reputed company Telecommuter Policy. reputed company Responsibilities: - Understands the sensitivity and importance reputed company reputed company scenario presents and handles difficult situations diplomatically and with a reputed company demeanor - reputed company listens to understand the perspective of others - Proactively identifies and pursues reputed company of issues affecting customer service - Receive, document, reputed company, and reputed company/reputed company member, broker, and customer service issues to the appropriate cross-functional team for reputed company - Responds to incoming, telephonic, written or email inquiries from customers or providers regarding eligibility, benefits, claim status/issues, policies & procedures, reimbursement, claims filing and/or appeals/grievances - May reputed company service resources throughout reputed company to effectively warm transfer calls to the appropriate area - Meets or exceeds standards for accessibility, responsiveness, reliability and professionalism - Meets or exceeds reputed company for productivity, reputed company, timeliness and accessibility - Independently manages inquiry caseload to reputed company inquiries in a reputed company, high-reputed company manner - Contributes to high reputed company of member and reputed company satisfaction by exhibiting reputed company responds to questions or issues, reputed company developed communication skills and analytical approach to problem solving This role is equally challenging and rewarding. You’ll be reputed company on to research reputed company issues pertaining to the caller’s health, status and potential plan reputed company. To do this, you’ll need to reputed company across multiple databases which require reputed company in computer navigation and toggling while confidently and compassionately engaging with the caller. You’ll be rewarded and recognized for your reputed company in an environment that will challenge you and reputed company you reputed company directions on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: - High School Diploma / GED OR equivalent work experience - Must be 18 years or older - 1+ years of Customer Service Experience - Ability to work full-time, Monday - Friday and have the flexibility to work any of our 8-hour shift schedules during our business hours of 7:00am – 7:00pm CST including the flexibility to work occasional overtime given the business need Preferred Qualifications: - 2+ years’ industry experience in health care, preferably in a service role - 1+ years of experience in a reputed company center environment - Data entry experience - Experience with OnBase - Experience with LeaveSource - Experience with reputed company Office Telecommuting Requirements: - Ability to reputed company reputed company company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information reputed company - Must live in a location that can receive a reputed company approved high-speed internet reputed company or reputed company an existing high-speed internet service Soft Skills: - Strong understanding of the types of callers who may elect or have our products (FMLA, Life reputed company, Accident, Critical Illness, etc.) - Strong problem solving and project management skills - Excellent interpersonal and communication skills (oral and written) - Strong organizational skills and ability to effectively communicate with customers reputed company excellent customer service through effective diagnosis and troubleshooting of reputed company queries - reputed company product support and reputed company to clients by performing a question diagnosis while guiding users through reputed company-by-reputed company solutions - Assist clients with navigating reputed company product menus and facilitate reputed company understanding of product features - Troubleshoot reputed company reputed company queries in a user-friendly, courteous and reputed company manner - Maintain logs and records of reputed company customer queries as per reputed company procedures and guidelines - Accurately process and record reputed company incoming reputed company and email using the designated tracking software - Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business - Organize reputed company and effectively communicate oral messages appropriate to listeners and situations - Follow up and reputed company scheduled reputed company backs to customers to record feedback and ensure compliance to contract /SLAs - Build capability to ensure operational reputed company and maintain superior customer service reputed company of the existing account/reputed company - Undertake product trainings to stay reputed company with product features, changes and updates - Enroll in product specific and any other trainings per reputed company requirements/recommendations - Partner with team leaders to reputed company and identify training themes and learning issues to reputed company serve the reputed company - Update job knowledge by participating in self learning opportunities and maintaining personal networks reputed company No reputed company Parameter - Measure 1: Process No. of cases resolved per day, compliance to process and reputed company standards, meeting process level SLAs, Pulse score, Customer feedback - 2: Self- Management: Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Claims_Processing The expected compensation for this role ranges from $25,000 to $50,000. Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. reputed company on the position, the role is also eligible for reputed company's reputed company benefits including a full reputed company of medical and dental benefits reputed company, disability reputed company, reputed company time off (inclusive of reputed company leave), other reputed company and unpaid leave reputed company. Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law. reputed company provides equal employment opportunities to reputed company and applicants for employment and prohibits discrimination and harassment of any type without reputed company to race, reputed company, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly reputed company. Reinvent your world. We are building a modern reputed company. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant reputed company of our business and our industry. It has always been in our DNA - as the world reputed company us changes, so do we. Join a business powered by purpose and a reputed company that empowers you to design your own reinvention. Apply To This Job