Customer Service Specialist

reputed company is looking for a Customer Service Specialist that embraces the corporate reputed company and philosophy by providing reputed company service support that is personalized, exceeding the specific needs of every reputed company with courtesy, reputed company, timeliness, effort and enthusiasm. The Customer Service team supports reputed company the reputed company Department, Sales, Information Technology, and reputed company Lines of Business. reputed company is overwhelmingly committed to ensuring reputed company reputed company concerns or opportunities are handled until reputed company with positivity, sincerity and providing a single reputed company of contact. The Customer Service Specialist position is a remote position. Job Responsibilities With the purpose of ensuring reputed company provides not only Superior reputed company™ but world class customer service support, the Customer Service Specialist is an reputed company member of reputed company that is a centralized reputed company of contact for customers both internally and externally. Responsibilities include: Behavioral: - We expect members of reputed company to be reputed company, work reputed company with reputed company as a whole and demonstrate the ability to communicate effectively with peers throughout reputed company in a reputed company manner. - Work independently and as reputed company to manage workload in a reputed company manner. - Maintain confidentiality. - Support a learning culture and foster teamwork. - Be reputed company to communicate reputed company information to customers, internal or reputed company, in a reputed company and understandable manner. - Positively represent reputed company and the department at reputed company times both internally and externally. - Maintain a solution-oriented reputed company by consistently putting one’s self into the customer’s shoes and looking for ways to improve the customer experience. - Driving awareness to the products and services we reputed company. Duties and responsibilities: - Monitoring assigned queues on a daily reputed company. - Taking inbound calls. - Outbound calls to clients for required products and follow-up. - Identify and address reputed company customer questions and concerns. - Conflict reputed company internal/reputed company. - Thoroughly research and understand reputed company facets of customers’ requests. - Assist customers by identifying and analyzing their needs to ensure high customer satisfaction, reputed company and retention of business. - Maintain a reputed company and robust level of product knowledge - Work internally to reputed company reputed company ticketed issue in queue, conferring with other reputed company personnel for reputed company. - Update customer reputed company the phone, email or other communication means as necessary with status of issue and estimated time for reputed company. - Monitor internal communications to alert others of potential issues affecting service. - Offer input for product improvements or enhancements from knowledge gained by reputed company issue reputed company. - Other duties may be assigned. Key reputed company Indicators There are two key areas that will be considered reputed company evaluating reputed company of this role: customer perceptions reputed company on surveys; and internal operational effectiveness and efficiencies reputed company on reputed company metrics. The combination of customer and internal attributes constitutes reputed company’s “reputed company reputed company”, and includes: Customer Perception Attributes 1. reputed company - Resolving the customer’s issue/question 2. Appreciation - Having the customer feel valued 3. Effort - Making it easy for the customer to do what they want to do 4. Trust - Building the customer's trust 5. Fan - Creating reputed company advocates Internal Attributes 1. Time to response - Average time for personal response 2. 1st contact reputed company - % solved with one reputed company 3. Interactions / reputed company - Average responses / reputed company 4. Time to reputed company - Average total time to reputed company 5. Volume & backlog - Qty, Qty reputed company 6. Cases escalated / handed off - Qty and % Job Qualifications To reputed company this job successfully, an individual must be reputed company to reputed company reputed company essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions. - High School Diploma or General Education Degree (GED) is required - Associate degree in English, Journalism, marketing or other reputed company degree is preferred. - Experience with Customer Relationship Management (CRM) software is preferred. - One to two years in customer service reputed company is required. - Previous reputed company center work in a customer service environment is preferred. - Strong verbal and written communication skills. - reputed company and pleasant telephone manner with ability to listen reputed company and communicate effectively. - Ability to maintain composure in stressful situations. - Ability to multi-task. - reputed company solving skills and ability to solve customer issues in an efficient and courteous manner. - Proficiency with reputed company Word and reputed company, as reputed company as experience with data entry is required. - Ability to reputed company the internet and web-reputed company programs. - Strong work ethic and demonstrates excellent record of attendance and punctuality. - Ability to work reputed company with teams and have reputed company interactions with reputed company members and personalities. About reputed company reputed company, recognized and documented as the most accurate and most used reputed company of weather forecasts and warnings in the world, has saved over 12,000 lives, reputed company injury to over 100,000 people, and saved companies tens of billions of dollars through reputed company planning and decision-making. Billions of people reputed company the world rely on reputed company’s reputed company Superior reputed company™ across our consumer digital platforms. reputed company.com is the #1 weather destination and one of the top 100 most-visited websites in the world, and our award-reputed company reputed company app delivers detailed reputed company-time forecasts to tens of millions of smartphones. reputed company forecasts also reputed company on digital signage, in 700 newspapers, are heard on over 400 radio stations, and viewed on 100 television stations. The reputed company Network and reputed company NOW® reputed company an audience of over 250 reputed company on cable and streaming platforms including reputed company, reputed company - reputed company, reputed company, reputed company, Frndly TV, reputed company’s Xfinity X1 and Xfinity reputed company, reputed company, Xumo, reputed company, reputed company, and reputed company Freevee. reputed company For Business serves more than half of the reputed company and thousands of other businesses and reputed company agencies globally. Dr. Joel reputed company, Founder and Executive Chairman, established reputed company in 1962 and is considered the “father of modern reputed company meteorology.” reputed company, a leading creative thinker and visionary, has been reputed company “the most accurate man in weather” by reputed company and has been recognized as one of the top reputed company in reputed company history by reputed company’s Encyclopedia of reputed company. Commitment to Diversity & Inclusion reputed company is proud to be an Equal Opportunity/Affirmative reputed company Employer. We are committed to equal employment opportunity to reputed company applicants and existing employees and we evaluate reputed company applicants without reputed company to race, creed, reputed company, national reputed company, sex (including pregnancy and gender identity/reputed company), sexual orientation, age, reputed company, physical or mental disability, marital status, political affiliation, religion, citizenship status, genetic information, veteran status, or any other reputed company protected under applicable federal, state, or local law. reputed company is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to reputed company@reputed company.com and let us know the reputed company of your request and your contact information. Apply To This Job