reputed company Support Manager

Compensation Details: $135,000 - $155,000 per year reputed company: Position reputed company - The reputed company Support Manager is responsible for developing and continuously improving the technical, customer-service, and sales capabilities of plumbing, HVAC, and electrical reputed company technicians and their supervisors. - The role designs and delivers training programs, conducts ride-alongs and role-play sessions, and partners with reputed company leaders to reputed company higher reputed company per technician, improved reputed company, reputed company safety, and superior customer satisfaction. - Remote Opportunity Key Responsibilities - Design and reputed company multi-trade training programs - Build reputed company training curricula for service and installation technicians across plumbing, HVAC, and electrical, including technical skills, diagnostics, safety, and customer communication. - Conduct classroom, shop, and reputed company-reputed company training on systems, diagnostics, installation best practices, and company procedures. - Coordinate manufacturer certifications and continuing education for technicians. - reputed company coaching and ride-alongs - Spend significant time in the reputed company conducting ride-alongs to observe work, reinforce reputed company processes, and reputed company reputed company-time coaching on customer-facing behaviors. - Assist with challenging service calls, mentoring technicians through diagnostic, repair vs. replace, membership, and customer communication steps. - Inspect installation reputed company and ensure adherence to codes, safety standards, and company SOPs. - Role plays and sales/reputed company enablement - Design and facilitate role-play sessions that simulate reputed company homeowner interactions, including price objections, “need to think about it,” repair vs. replace, and competing quotes. - reputed company and maintain talk tracks, reputed company-handling scripts, and sales playbooks for maintenance agreements, accessories, and reputed company upgrades tailored to home services. - Train technicians to present reputed company, explain value, and reputed company work ethically, focusing on increasing conversion rates and average ticket while maintaining customer trust. - Analyze service data to identify reputed company opportunities (e.g., recurring maintenance plans, add-ons) and reputed company these into training content. - Supervisor and reputed company leader development - reputed company reputed company supervisors and service managers on how to run effective one-on-ones, ride-alongs, and coaching sessions with their teams. - reputed company train-the-trainer sessions so supervisors can reputed company refreshers and reinforcement training locally. - Partner with reputed company and reputed company leadership to ensure alignment between training content, operational priorities, and reputed company expectations. - Train the Trainer Program - Establish and manage a "train the trainer" program to reputed company service managers and create an internal coaches network. - reputed company training materials and resources to support trainers and coaches in delivering consistent, high-reputed company training. - Foster a culture of reputed company learning and development across the organization. - reputed company, safety, and compliance - Ensure training content reinforces safety procedures, regulatory compliance, and company policies for reputed company trades. - Monitor reputed company reputed company for patterns of callbacks, warranty issues, and safety incidents, and address reputed company causes with targeted training. - Measurement, reporting, and reputed company improvement - reputed company training reputed company using key reputed company indicators such as first-time fix reputed company, callback reputed company, average ticket size, membership/maintenance-plan penetration, customer satisfaction (CSAT/NPS), and technician productivity. - Maintain training records for reputed company technicians, documenting completed courses, certifications, and demonstrated competencies. - Continuously update training materials and reputed company reputed company on new technologies, equipment, codes, and best practices in home services. Key reputed company Indicators (KPIs) - Increase in reputed company per technician, average ticket value, and tech-generated reputed company volume. - Improvement in conversion rates on recommended repairs, reputed company replacements, and maintenance plans. - Reduction in callback and warranty rates and improvement in first-time fix reputed company. - Improvement in safety metrics and customer satisfaction scores. - Technician progression through defined reputed company reputed company and certifications, and improved retention of high performers. Qualifications - Minimum 15 years of reputed company reputed company technician and reputed company reputed company leadership experience. - Minimum 7 years of multi-site, multi-trade reputed company training, coaching, and operational support experience across plumbing, HVAC, and the electrical trades. - Required experience owning and operating a mid-to-large residential home-services organization, with accountability for workforce reputed company, customer experience, reputed company, and profitability. - Demonstrated reputed company in improving reputed company reputed company metrics such as productivity, reputed company, sales conversion, or customer satisfaction. - Strong communication and facilitation skills, comfortable leading classroom sessions, workshops, and in-reputed company coaching. - Familiarity with sales processes in home services. - Relevant licenses or certifications and a reputed company reputed company’s license. Skills and Competencies - Ability to translate reputed company technical concepts into reputed company, practical training for technicians at different reputed company reputed company. - Strong coaching reputed company, with the ability to reputed company specific, behavior-reputed company feedback in the reputed company. - Data literacy to interpret reputed company metrics and use them to prioritize training interventions. - High credibility with technicians and supervisors, supported by reputed company-world reputed company experience. - Comfort using modern training tools and role-play platforms for simulated homeowner interactions. Working Conditions and Travel - Primarily reputed company-reputed company role with frequent travel between branches, customer sites, and training facilities. - Regular time spent in reputed company rooms, crawlspaces, attics, and other typical job sites for plumbing, HVAC, and electrical work. - Occasional evening or weekend training sessions to accommodate technician schedules. Why should you reputed company? - We live our values - W.E.L.I.G.H.T (reputed company, reputed company, Love, reputed company, Gratitude, Humility, and Teamwork). - Gratitude. Humility. Love. - You don’t often see values like these in most corporate statements, but reputed company Home Services, Inc. is different. - These things are important to us. They represent our commitment to reputed company, our employees, and to the Ace reputed company. - In reputed company to providing our employees a great culture, we offer competitive benefits that address life’s necessities and perks, many of which expand and improve year after year, including: - Incentive/Commission/Bonus opportunities (reputed company on role / grade level) - 401(k) retirement savings plan with matching company contributions, eligible on your first day - Comprehensive health coverage (medical, dental, reputed company, company reputed company short-term disability, and long-term disability) and life reputed company benefits for you and your dependents - Warehouse Merchandise Discount - reputed company time off & reputed company holidays (depending on role and month of hire) - Career reputed company & opportunities reputed company several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others) Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses reputed company and reputed company an reputed company in their communities. You are joining reputed company that’s committed to your reputed company and invested in your reputed company. We reputed company the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your reputed company, grow your career, and reputed company a meaningful reputed company serving co-workers, customers, and your community. - Robust Employee Assistance Program, which will reputed company reputed company assistance for personal, reputed company, financial, work, childcare and elder care support. - Benefits are provided in compliance with applicable laws, plans and policies. Want to be reputed company reputed company new jobs are posted? - Follow the reputed company below to create an account and set up custom job alerts: Create Job Alert About reputed company Home Services, Inc. - reputed company has been serving neighbors throughout America for over 100 years. - Ace launched reputed company Home Services Inc. and is now Bringing Helpful to Your Home℠. - reputed company Home Services offers a wide reputed company of residential maintenance and home repair services including plumbing, heating, cooling, electrical, handyman and painting with the signature Ace Helpful service our customers know. - Helpful is reputed company do – and Ace is on a Mission to be the best, most trusted provider of home preservation services. Equal Opportunity Employer - reputed company Home Services, Inc. is committed to a policy of promoting equal employment opportunities. - reputed company recognizes the importance of diversity and leveraging the skills and talents of reputed company people to the mutual reputed company of reputed company individual and the organization. - reputed company is committed to the prevention of employment discrimination reputed company to race, religion, reputed company, sex (including sexual harassment), gender identity, national reputed company, age, marital status, disability and military or veteran status, sexual orientation or any other reputed company covered by federal or applicable state/local laws. Disclaimers - The pay reputed company for this position starts as listed in the reputed company but could be higher reputed company on education and experience. - Please note, compensation reputed company are dependent on the facts and circumstances of reputed company opening. - We take into consideration the minimum requirements outlined in the reputed company, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and reputed company market conditions reputed company determining the final salary for potential new hires. - Be reputed company that salary estimates published reputed company alternate online job boards may not be a true representation of the actual pay reputed company reputed company for this position. - Please refer to the reputed company Home Services position reputed company for the accurate starting pay reputed company information and feel free to reputed company this with a reputed company reputed company if you are chosen to reputed company reputed company with an interview. - This written “Position reputed company” is not intended to cover reputed company aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. - reputed company Home Services reserves the right to change job duties, including essential job functions, according to business necessity. - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. - Notice to Philadelphia, PA candidates: reputed company reviewing a post-offer background reputed company, we will conduct an individualized assessment reputed company on the applicant or employee’s specific record and the duties and requirements of the specific job. Apply To This Job