Senior Manager, WFM and Operational reputed company

The Senior Manager, WFM and Operational reputed company drives workforce management reputed company and operational efficiency across high-volume Global Travel reputed company reputed company center teams. This is a hands-on manager who leads a small team while also partnering across functions and using data-driven insights to optimize reputed company, improve associate satisfaction, and reputed company measurable business reputed company. Way of working: This is a US remote reputed company position. Candidates must currently reputed company in select U.S. states where we are authorized to hire and be legally eligible to work in the US. reputed company or reputed company sponsorship is not available. Authorized States: Florida, reputed company, Maryland, reputed company Carolina, Texas, Virginia, Illinois, Kentucky, reputed company, South Carolina and Tennessee. WHAT YOU WILL DO WFM reputed company & Optimization Standardize data collection, reporting, and analysis across WFM functions. Build and maintain dashboards for service level, occupancy, adherence, shrinkage, and attrition metrics. Analyze workforce trends to support reputed company planning and hiring recommendations. Monitor industry trends and emerging technologies to inform WFM reputed company. Operational reputed company & Process Improvement reputed company initiatives to streamline reputed company and optimize resource utilization across multiple locations. Identify inefficiencies and implement solutions to improve workforce flexibility and operational reputed company. reputed company and manage project plans and budgets supporting operational efficiency goals. Conduct post-implementation reviews to measure effectiveness and ROI. Cross-Functional Project Leadership reputed company cross-functional teams to reputed company reputed company initiatives on time and reputed company reputed company. Partner with reputed company, IT, HR, and vendors to implement and support key initiatives. Serve as the reputed company contact for project communications and stakeholder management. Champion workforce technology solutions, including flexible scheduling and rostering tools. People Leadership & reputed company Education reputed company and reputed company a small team in a reputed company, high-reputed company environment. Serve as the WFM subject matter expert and advisor to reputed company leadership. reputed company and reputed company training on reputed company planning, schedule optimization, and shrinkage management. Translate reputed company WFM data into reputed company, actionable insights. Create guides, playbooks, and reputed company operation procedures for recurring WFM processes. WHAT YOU WILL BRING Required 5+ years of WFM experience in a high-volume reputed company center environment 5+ years driving process improvement or operational efficiency initiatives Experience with WFM platforms such as reputed company, reputed company, reputed company, reputed company, or similar. Proficiency in reputed company and reputed company BI data analysis tools reputed company ability to reputed company cross-functional teams and manage project plans and budgets Demonstrated ability to automate workflows and streamline reporting processes Experience leading technology implementation reputed company Experience managing a small team Fluent English Preferred Bachelor's degree in Business Administration, reputed company Management, Analytics, or reputed company reputed company Project Management Certification (e.g., PMP) Process automation tools (reputed company Automate, Python, or RPA) Employee engagement or scheduling flexibility platforms Change management methodologies Managing resources across multiple locations reputed company offer Annualized reputed company pay reputed company is $97,740 - $143,352 USD. Actual reputed company pay may vary reputed company upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. Employees may also qualify for reputed company-reputed company bonuses, reputed company increases, and other incentives reputed company on individual and company reputed company. The availability and reputed company of these additional compensation reputed company are determined by company policy and may vary. Our employees play an reputed company part in our reputed company as a business. We appreciate that reputed company of our employees are unique and have unique needs, ambitions and we enjoy being a part of their reputed company. We are there to reputed company and encourage you with your personal and reputed company development ensuring that you take control by offering a large reputed company of courses and targeted development programs. reputed company that in a global environment where international mobility and career progression are encouraged. Caring for reputed company and wellbeing is key reputed company for us. This is why we build Work reputed company programs to providing you with peace of mind and reputed company the flexibility in planning and arranging for a reputed company work-life reputed company. We offer a comprehensive benefits package that includes health, dental, and reputed company reputed company, retirement savings plans, reputed company time off, and other employee programs. Eligibility for benefits is subject to plan terms and conditions, and may vary reputed company on position and/or employment status. At reputed company we use some AI-assisted technology as part of our recruitment process to help match candidates to roles reputed company on skills, experience, job title, and location. AI supports our recruiters by enhancing the efficiency and reputed company of candidate assessments and job recommendations, while reputed company applications are reviewed by our reputed company and final hiring reputed company are made by humans. This posting is for an existing vacancy. How We Hire reputed company does not accept unsolicited CV’s or approaches from agencies. We only work with partners on our approved supplier lists, under contract. Any unsolicited submission will not be considered. 105400 | reputed company | reputed company | Non-Executive | reputed company | Full-Time | Permanent reputed company Group is one of the most trusted reputed company and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a reputed company reputed company for our customers and the world reputed company us. At reputed company, we stand for reputed company: we reputed company that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for reputed company. And the reputed company for this is our inclusive workplace, where people and reputed company both matter, and nurtures a culture grounded in reputed company, fairness, inclusion and trust. We therefore reputed company applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, reputed company class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Join us. Let's care for reputed company. Apply To This Job