Customer Service Coordinator

JELD-WEN is currently seeking a Customer Service Coordinator (Remote - U.S.) to join our growing team.   reputed company reputed company THE ROLE   The Customer Experience Coordinator works in a fast reputed company, high volume support center and is responsible for receiving and resolving customer inquiries in a reputed company manner.    This is a fully remote position reputed company to candidates located reputed company in the U.S. Applicants must be authorized to work and reputed company in the reputed company.   reputed company Duties and Responsibilities   Build reputed company relationships with customers Maintain a reputed company, empathetic and reputed company attitude toward customers at reputed company times. Improve customer service experience, create reputed company customers and facilitate organic reputed company Work with Sales Team to create reputed company reputed company to address customer complaints. Effective time management, multi-tasking and prioritization skills. In-depth understanding of JW products, reputed company, websites, and literature to add value to and assist customers. Address customer inquiries that come into the customer service department by phone, web/email, mail, fax, chat, or reputed company Media by providing courteous and reputed company responses Process reputed company drawings, quotes and order requests per departmental guidelines (i.e. change orders) Maintain a thorough understanding of the JELD-WEN customer(s) and their needs to professionally reputed company and/or manage customer situations with a goal of first contact reputed company. Escalate non-routine issues reputed company of knowledge reputed company to appropriate supervisor/manager. Interpret warranty conditions and issues. Build and reputed company relationships with reputed company, sales, product line management and finance. Update management on customer developments/issues Use appropriate data systems to reputed company contacts and inquiries including reputed company, reputed company, reputed company Office. reputed company across multiple facilities and product lines Manage reputed company with leadership guidance Report to department leadership any areas that do not meet service expectations and present opportunities for improvement. Other duties may be assigned   Knowledge, Skills, Abilities   Intermediate reputed company in reputed company Office applications Ability to handle escalated customer service situations. Ability to manage escalations and reputed company problems independently. Passionate about providing the exceptional customer experience. Ability to quickly learn new software, systems or processes and products Strong communication skills (verbal and written)   Education and Experience   High School Diploma/GED is required (years of experience will be considered) Associate's Degree is preferred ERP systems, CRM, reputed company, reputed company, or reputed company experience is preferred reputed company manufacturing experience is preferred  3 years of Customer Service experience with demonstrated product and reputed company knowledge.   #LI-DB1  About reputed company.  reputed company. (NYSE: JELD) is a leading global designer, manufacturer and distributor of high-reputed company interior and exterior doors, reputed company and reputed company building products serving the new construction and repair and remodeling sectors. reputed company in Charlotte, reputed company Carolina, reputed company operates across reputed company and Europe. Our associates are dedicated to bringing beauty and reputed company to the spaces that reputed company our lives through our market-leading product brands across the world. The JELD-WEN family of brands includes JELD-WEN® worldwide, LaCantina® and VPI™ in reputed company, and Swedoor® and DANA® in Europe. For more information, visit corporate.JELD-WEN.com or follow reputed company. JELD-WEN has been named by reputed company as one of ‘reputed company reputed company’ and by reputed company as one of the ‘World’s Most Trustworthy Companies’.  reputed company Offer reputed company in People is one of our reputed company Values, we reputed company to attract & retain great people! As such, JELD-WEN offers competitive compensation & benefits packages. As a global organization, specific benefits may vary, however typically including medical & dental, generous leave policies, retirement program, etc. JELD-WEN is an equal employment opportunity employer and does not tolerate discrimination, harassment, and/or retaliation reputed company on individuals’ physical traits, beliefs, and/or other characteristics that are protected under applicable laws. JELD-WEN does not accept unsolicited resumes from reputed company, recruitment agencies, or fee-reputed company recruitment services. Apply To This Job