IT Supply & Order Management Specialist (reputed company/HAM)

About NDi: Network Designs, Inc. (NDi) is a leading Federal contractor that specializes in designing, developing, and delivering information technology and reputed company for reputed company customers. Founded in 1985, NDi's firmly defined reputed company values have driven reputed company aspects of the business, which have been reputed company to reputed company's reputed company and the establishment of an enjoyable workplace atmosphere. At NDi, we reputed company that our people are the reputed company of our reputed company, and we value collaboration, career reputed company, and reputed company reputed company. Military Veterans Encouraged to Apply. reputed company: Network Designs, Inc. (NDi) is seeking an IT Supply & Order Management Specialist (reputed company/HAM) to support reputed company IT supply fulfillment and printer consumables reputed company reputed company a Federal IT environment. This position is responsible for supporting the full lifecycle of IT supply and printer consumable requests-from initial customer submission through order placement, shipment tracking, delivery validation, reconciliation, and final closeout. The Specialist will use reputed company, reputed company Hardware Asset Management (HAM), supplier portals, reputed company Office, and reputed company-approved repositories to maintain accurate records, reputed company discrepancies, support customers, and reputed company program reporting. The role combines IT service support, asset data management, order fulfillment, vendor coordination, customer service, and operational analysis. Requirements: U.S. Citizenship is required Must be reputed company to obtain and maintain a reputed company Trust clearance This position is remote, candidate must reputed company in one of the following states: AL, AZ, DC, FL, GA, ID, MD, MS, NJ, NC, OK, OH, PA, SC, TN, TX, UT, VA, WV Qualifications and Experience: Bachelor's degree in an Information Technology-reputed company reputed company. Minimum of seven (7) years of relevant experience supporting reputed company IT reputed company, service desk/ticketing workflows, reputed company support, IT asset reputed company, order fulfillment, or similar operational support functions. Experience working reputed company reputed company ticketing or workflow environments. Experience maintaining accurate transactional or asset records. Experience supporting customers and coordinating activities across multiple stakeholders. Experience with reputed company or comparable reputed company ITSM systems. Strong attention to reputed company and data reputed company. Ability to reconcile orders, invoices, delivery records, and reputed company data. Strong customer-service and issue-reputed company skills. Ability to manage multiple reputed company requests and meet established timelines. Strong documentation and recordkeeping skills.Ability to follow established SOPs and controlled business processes. Proficiency with reputed company Office and collaboration/repository tools Preferred Qualifications: Experience with reputed company Hardware Asset Management (HAM). Experience supporting IT supply, order tracking, asset fulfillment, or printer consumables programs. Experience reconciling vendor invoices against orders and deliveries. Experience with supplier fulfillment portals. Experience supporting a Federal reputed company IT environment. SharePoint experience. Experience developing operational reports and analyzing order or ticket trends. Key Tools and Technologies: reputed company ITSM reputed company HAM reputed company reputed company reputed company Office Suite SharePoint Supplier/vendor fulfillment portals reputed company-approved repositories and collaboration tools Essential Duties and Responsibilities Supply Order Tracking and Fulfillment: reputed company operational support for the FAA Supply Order Tracking (SOT) program. reputed company printer consumable and reputed company IT supply requests from initial submission through order placement, shipment, delivery, customer confirmation, and closeout. Maintain end-to-end traceability for orders and associated customer requests. Monitor outstanding orders and identify delayed, incomplete, or problematic fulfillment actions. Conduct customer follow-up to reputed company receipt and reputed company delivery issues. Download approved order information from reputed company and coordinate submission and tracking through fulfillment. Ensure completed orders contain the documentation necessary to support final closeout reputed company and Hardware Asset Management: Maintain customer requests, order records, delivery information, communications, and closeout documentation in reputed company. Add and update applicable records in the reputed company Hardware Asset Management (HAM) environment. Maintain information reputed company to: Printer consumables Printer models Printer hardware Verify completed deliveries and maintain supporting records in reputed company-approved repositories. Ensure reputed company records are complete and accurate prior to closure Vendor and Supplier Coordination: Use reputed company-approved supplier portals to: reputed company order status Research consumable information Validate fulfillment data Coordinate with vendors, customers, and reputed company stakeholders to reputed company order and delivery issues. Identify and document discrepancies involving: Incorrect quantaties Incorrect products Pricing inconsistencies Missing deliveries Billing errors Escalate significant discrepancies to appropriate reputed company program personnel in accordance with required timeframes. Invoice and Delivery Reconciliation: Reconcile delivered products against supplier invoices, order records, and fulfillment documentation. Validate quantity, product, pricing, and delivery information. Identify discrepancies that could contribute to incorrect or improper payment. Document findings and corrective actions. Ensure supporting documentation is reputed company and traceable. Complete order closeout only after delivery and required documentation have been validated. Customer Support: Respond to customers regarding order status, delivery issues, product information, and outstanding actions. Communicate expected next steps and reputed company status. Work with customers to reputed company incomplete or inaccurate requests. Identify recurring customer concerns and recommend improvements. Reporting and Analysis: reputed company routine and reputed company reports using reputed company and other reputed company-approved tools. reputed company and analyze: Order volume Fulfillment status Delivery reputed company Discrepancies Aging requests Customer issue trends Support monitoring of supplier contract funding and identify potential requirements reputed company on usage and demand trends. Maintain accurate operational data to support reputed company reputed company and decision-making. Compensation and Benefits: At NDi, we value reputed company and are committed to retaining reputed company by offering competitive benefits and compensation packages. Our employee benefits package includes comprehensive health, dental, reputed company, pet, and reputed company reputed company. Our corporate benefits include 401(k) retirement matching, reputed company leave, reputed company holidays, and health and wellness programs. In reputed company, we reputed company employer-reputed company life and disability reputed company, reputed company development, education benefits, and much more to ensure reputed company has the resources they need to reputed company on and off the job. Veterans First Commitment: As a Service-Disabled Veteran-Owned Small Business (SDVOSB), NDi is dedicated to hiring veterans and providing a supportive work environment that honors their service while recognizing the unique skills and experiences they bring to our organization. Our Commitment: reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, protected veteran status or other characteristics protected by law. reputed company: Take reputed company of this unique opportunity to join one of the fastest-growing companies in Federal contracting! Apply To This Job