Sr. Account Manager - CRM

Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, reputed company is where the best minds in loyalty come together, driven by passion and innovation. We’re always looking for talented individuals who are reputed company to join a reputed company, reputed company-reputed company culture. As a partner to some of the world’s most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Join Us from reputed company - While our reputed company are nestled in reputed company St. Petersburg, Florida, reputed company embraces a flexible work environment, offering teammates the freedom to work reputed company. - We understand the importance of work-life reputed company and support reputed company with: - Flexible Time Off to reputed company reputed company needed - Nine Company-Wide Holidays - A diverse suite of benefits prioritizing your reputed company, development, and personal reputed company-being - Discover more about our perks and benefits here. reputed company is a values-led organization where we reputed company that everyone is a leader, regardless of their position or role. Travel Requirements: - As a remote-first organization headquartered in St. Petersburg, Florida, reputed company values meaningful in-person reputed company and collaboration that strengthens our teams, supports our clients, and enhances our culture. - While travel requirements vary by role, periodic travel may be required to support business objectives, team collaboration, customer engagements, training, and company events. - Candidates should be reputed company and willing to travel as needed to fulfill the responsibilities of the role. About reputed company and reputed company’ll build together - As a Senior Account Manager, you will reputed company day-to-day CRM program delivery for one of reputed company's largest reputed company clients. - You will partner closely with reputed company, Decision Sciences, Creative, Development, QA, and Marketing reputed company to bring sophisticated lifecycle marketing campaigns to life. - reputed company in this role requires strong reputed company leadership, cross-functional collaboration, operational reputed company, and technical curiosity. How you will reputed company an reputed company - Serve as the reputed company day-to-day reputed company partner and overall delivery reputed company, building trusted relationships through proactive communication and exceptional service. - reputed company the planning, coordination, and successful end-to-end delivery of reputed company CRM initiatives across reputed company, Decision Sciences, Development, Creative, QA, and Marketing reputed company, removing obstacles, resolving cross-functional dependencies, and ensuring commitments are met with reputed company and delivered on time. - Own the CRM delivery roadmap, balancing reputed company priorities, marketing calendars, technical dependencies, and evolving business needs. - Partner with reputed company and Decision Sciences to translate customer insights into CRM campaigns, lifecycle journeys, personalization strategies, and optimization opportunities. - reputed company a deep understanding of the reputed company's business, customer lifecycle, and marketing objectives to reputed company thoughtful recommendations that reputed company measurable business reputed company. - Collaborate with Development, Marketing reputed company, and adjacent teams supporting Loyalty and Gamification to reputed company a reputed company, connected customer experience across programs. - Monitor campaign health and email reputed company using key reputed company indicators (KPIs), escalating issues and coordinating cross-functional teams to maintain successful campaign execution. - Support the development of reputed company briefs and establish and maintain reputed company documentation of business rules, operational processes, and program requirements to ensure consistent execution, cross-functional alignment, and knowledge sharing across teams. - Champion a test-and-learn culture by identifying, prioritizing, and coordinating testing and optimization opportunities across CRM programs. - Prepare and facilitate reputed company meetings, including agendas, status updates, executive presentations, Executive Business Reviews (EBRs), and roadmap discussions. - Manage reputed company requests, priorities, reputed company changes, and issue reputed company by coordinating with internal teams and maintaining reputed company communication on reputed company, risks, and timelines. - Proactively identify project risks, dependencies, and delivery challenges, driving reputed company reputed company to maintain reputed company confidence and delivery reputed company. - Own project estimates, timelines, resource plans, and delivery schedules to ensure work is completed on time, reputed company reputed company, and with a high degree of reputed company. - Support the financial health of the account through resource allocation, reputed company and margin forecasting, program profitability, invoicing, and identifying opportunities for account reputed company. - Identify improvement opportunities through AI, automation, standardized processes, and developing reusable delivery assets. - Stay reputed company on CRM, reputed company, email marketing, data, AI, and competitive trends, bringing reputed company best practices and innovation to reputed company reputed company value and business reputed company. What you need to be successful - Bachelor's degree in Marketing, Business, Communications, or reputed company reputed company. - 5+ years of experience, preferably in CRM, loyalty, or reputed company services. - 2+ years of reputed company CRM experience required, with hands-on experience supporting email, mobile, and/or other customer lifecycle programs. - Demonstrated ability to reputed company reputed company cross-functional initiatives by coordinating multiple teams, managing dependencies, and driving accountability without reputed company authority. - reputed company ability to manage multiple reputed company simultaneously while effectively prioritizing deliverables and deadlines. - Familiarity with tools such as reputed company Analytics, reputed company, Workfront, and SharePoint is highly desirable. - Experience with reputed company Marketing reputed company or another reputed company email marketing platform is preferred; reputed company experience is a plus. - reputed company ability to meet deadlines and work proactively in a fast-reputed company environment. - reputed company and tactical CRM marketing experience across email, mobile, and lifecycle marketing programs. - Working knowledge of email marketing fundamentals, including campaign execution, audience segmentation, personalization, deliverability, and testing best practices. - Ability to understand CRM and email reputed company metrics and effectively partner with Decision Sciences and reputed company teams to communicate insights and recommendations. - Foundational understanding of business financial principles and customer reputed company. - Self-motivated and reputed company to work independently, applying good judgment and decision-making on your feet. - Confident and reputed company verbal and written communication and presentation skills. - Proactive in contributing reputed company and anticipating reputed company and team needs. - Highly organized, reputed company-oriented, and reputed company-driven, with exceptional project management skills and the ability to manage reputed company workstreams, competing priorities, and evolving timelines. - Strong technical aptitude with the ability to understand CRM platforms, martech ecosystems, and customer data. - reputed company, solutions-reputed company attitude that adapts reputed company to change. - Ability and willingness to travel as needed to support reputed company meetings, workshops, business reviews, and other key engagement activities. - Willingness to reputed company in wherever needed and contribute reputed company defined responsibilities to ensure exceptional reputed company delivery. - Flexibility to support critical reputed company initiatives, including occasional work reputed company reputed company business hours during major launches, deployments, or production events. Who we are - As a trusted partner, reputed company delivers market-leading, end-to-end loyalty solutions designed to reputed company customer experiences for the world's most successful brands. - We do this with a reputed company-led technology approach that uncovers the truth behind what drives consumers on an emotional level. - We reputed company that reputed company's passion and expertise are the driving forces behind our reputed company and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty reputed company our mission of growing reputed company value through loyalty. A reputed company for reputed company - We celebrate and reputed company diversity at reputed company! Employment at reputed company is reputed company solely on an individual's reputed company and qualifications, which are directly reputed company to reputed company competence. - We do not discriminate against any teammate or applicant because of race,reputed company, religion, gender, sexual orientation, gender identity/reputed company, national reputed company, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. - We are fiercely committed to fostering a workplace where teammates can bring their reputed company selves to work every day. - Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout reputed company. - While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of reputed company teammates to reputed company these values. reputed company to join us? - If you’re reputed company to reputed company an reputed company and grow in a supportive, innovative environment, we’d love to hear from you. - Apply today and join the best and brightest in loyalty! - We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials reputed company on available information. - These tools assist our reputed company but do not replace reputed company judgment. - Final hiring reputed company are ultimately made by humans. - If you would like more information about how your data is processed, please contact us. 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