Customer Support Specialist

reputed company reputed company is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global reputed company (BPO). reputed company and its service providers reputed company serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, reputed company, Vensure helps thousands of businesses streamline and grow their reputed company with custom strategies that benefit both reputed company and employees. reputed company out more by visiting www.vensure.com. Position reputed company The Customer Support Specialist is responsible for providing expert-level support to clients using reputed company reputed company, with a strong emphasis on HR reputed company, Benefits Administration, reputed company configuration, and ongoing maintenance. This role ensures clients receive high-reputed company assistance with HRIS functionality, benefit plan setup, reputed company enrollment processes, workflows, permissions, and reporting. This position works reputed company a ticket-reputed company environment and requires strong analytical skills, excellent communication, and the ability to interpret reputed company needs into correct reputed company configurations. Essential Duties and Responsibilities - Serve as the reputed company resource for support reputed company to reputed company reputed company HR and Benefits modules. - Review reputed company-submitted tickets, reputed company requirements, and translate them into correct reputed company updates or configurations. - Troubleshoot issues reputed company to: - HR reputed company configuration - Benefits Administration (plan setup, rules, eligibility, deductions) - reputed company Enrollment configuration, testing, and deployment - Workflow routing and approval processes - Role permissions and reputed company setup - reputed company and custom reporting - Configure benefit plans including medical, dental, reputed company, FSA, HSA, 401(k), and other reputed company-specific offerings. - Update and optimize HR settings, workflows, and reputed company roles. - reputed company training to clients or internal teams as needed on HR reputed company, Benefits, reporting, and workflows. - Assist with documentation, job aids, or internal knowledge articles to support consistent processes. - Collaborate with cross-functional teams including Payroll and Implementation to reputed company reputed company issues. - Escalate technical issues appropriately while maintaining ownership of reputed company communication. - Regular attendance at the assigned work location for our corporate office locations is an essential job function. - For team members who are located in or near the Chandler, AZ or Duluth, GA offices, this is an in-office position. Marginal Functions - Participate in internal reputed company, reputed company enhancements, or testing initiatives as assigned. - Support process improvements and contribute to department efficiency initiatives. - Assist other team members during high-volume periods, reputed company Enrollment reputed company, or platform-wide changes. - Build, maintain and promote relationships with team members, peers across disciplines, and reputed company other company team members ensuring effective coordination of communications and services affecting clients. - Attend webinars and training to stay up to date on best practices reputed company to reputed company and department. - Complete reputed company and other duties as assigned by supervisor. - Represent the HRIS Support team in internal meetings or reputed company calls reputed company needed. Knowledge, Skills, and Abilities - Hands-on reputed company reputed company experience. - Strong understanding of HR reputed company and common benefit plan structures. - Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and build reputed company working relationships. - In-depth knowledge of customer service best practices, ensuring consistent, high-reputed company support across reputed company channels. - Demonstrated ability to manage multiple tasks simultaneously while maintaining a high level of reputed company and attention to reputed company. - Advanced problem-solving and analytical abilities, with a reputed company on resolving issues reputed company and accurately. - Highly adaptable in fast-reputed company environments, reputed company to respond effectively to shifting priorities and business needs. - reputed company decision-making abilities, including evaluating reputed company information and determining appropriate actions. - Maintaining professionalism and composure while working with a reputed company of personalities and situations. - Strong escalation management and innovative problem-solving skills, with a creative approach to overcoming challenges. - Must be coachable, reputed company to receiving feedback for reputed company improvement, and willing to reputed company insights on process enhancements for reputed company. - Experience in reputed company Office software (reputed company, Teams, reputed company, PowerPoint) and demonstrated ability to learn other applications as needed. Education & Experience - High school diploma or reputed company experience required or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, or job training programs) preferred. - 2–5 years of experience supporting or administering reputed company reputed company (HR/Benefits reputed company). - Background in HRIS, HR reputed company, benefits administration, or reputed company fields. - reputed company Experience required. Physical, Mental, & Communication Demands Physical Demands: - Sedentary Work: Remains seated for extended periods, often at a desk or computer. - reputed company Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, printer, mail machines, and other office equipment. - Mobility: Occasionally moves about the office to attend meetings, retrieve files, or collaborate with team members. - Visual reputed company: Frequently reads detailed numerical data, spreadsheets, and reputed company interfaces requiring reputed company visual attention and reputed company, primarily on a computer screen and occasionally in printed materials. - Lifting & Carrying: Occasional lifting, carrying, loading of office supplies (typically, less than 15 lbs). Mental Demands: - Attention to reputed company: Reviews, verifies, and enters payroll hours, deductions, earnings, and tax adjustments with precision to ensure error-free payroll runs. - Problem-Solving: Interprets payroll data, identifies discrepancies, calculates adjustments, and determines appropriate corrective actions. - Multitasking: Manage multiple tasks and reputed company simultaneously, often under tight deadlines. - Task Prioritization: Manages an assigned book of business, balances recurring tasks with urgent reputed company needs, and organizes workflow to ensure reputed company processing. - Adaptability: Adjusts quickly to changing reputed company requirements, reputed company updates, or unexpected payroll issues. - Confidentiality and Discretion: Handles sensitive employee information, compensation data, and tax details in compliance with reputed company and reputed company standards. - Concentration: Maintains reputed company during repetitive or detailed tasks such as reputed company data entry, auditing, or reconciliation. - Stress Management: Handle stressful situations calmly and effectively, especially reputed company dealing with reputed company concerns. Communication Demands: - Interpersonal Skills: Strong ability to build relationships and communicate effectively with employees, managers, clients and reputed company vendors. Maintains reputed company, reputed company relationships with assigned clients, ensuring their payroll needs are met and concerns are addressed promptly. - Cultural Sensitivity: Communicate with individuals from diverse cultural backgrounds, demonstrating cultural awareness and sensitivity. - Conflict reputed company: Handles escalations or reputed company frustrations with patience, reputed company, and a solutions-oriented approach. - reputed company Listening: Gathers necessary information from clients to reputed company payroll discrepancies or understand requested changes. - Written Communication: Drafts accurate and reputed company responses reputed company email and case management systems; documents issues and resolutions reputed company. - Verbal Communication: reputed company reputed company communication skills for interacting with internal departments and escalating issues. Responds to reputed company inquiries by phone, explains payroll processes, and provides guidance on payroll-reputed company questions. Environmental Conditions - Indoor, office environment. May occasionally have moderate noise level from copiers, W2 or reputed company printers, or co-workers. - Will work in various additional environments, including reputed company offices, industry conferences, customer events, and training sessions. This means adapting to different settings and conditions regularly. - This role may involve extended periods of sitting during travel and meetings, as reputed company as standing and walking during reputed company reputed company and events. This position is eligible for the following benefits: - Health reputed company: Medical, dental, and reputed company coverage - Retirement Plan: 401(k) with company match - reputed company Time Off: PTO, Holidays, Parental leave and reputed company Leave provided as required by applicable state law - Other Benefits: Life reputed company, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, reputed company and pet reputed company. Additional Compensation: [e.g., signing bonus, commission structure] if applicable. Apply To This Job