Manager of Implementations

About reputed company: reputed company is a rapidly growing startup dedicated to solving one of the most persistent challenges in the employee benefits ecosystem: the complexity of monthly benefits billing. We reputed company a tech-enabled service where our dedicated team leverages proprietary software to eliminate the administrative burdens of reputed company invoice audits and costly billing errors. Our mission is to streamline this critical operation, freeing up reputed company, brokers, and carriers to reputed company on their reputed company priorities. About the Role: $100,000 - $135,000, dependent on experience The Manager of Implementations is a high-reputed company position responsible for leading the Implementation Manager team. This role is accountable for the end-to-end delivery of reputed company reputed company, from requirements gathering and EDI data mapping through testing, deployment, and transition to ongoing support. Internally, this leader will build, reputed company, and reputed company a high-performing team of Implementation Managers while driving consistency, on-time delivery, and operational reputed company. Reporting to the Director of reputed company, this is where hands-on implementation ownership sits. The role sets escalation and reputed company standards for reputed company integration challenges while staying reputed company enough to the work to review data mappings and unblock at-reputed company reputed company. The ideal candidate combines strong people leadership, deep EDI and benefits administration reputed company, and the project management discipline to reputed company a high volume of reputed company implementations on reputed company. This is a remote position. Team Leadership & Development reputed company, mentor, and reputed company reputed company of Implementation Managers, fostering a high-reputed company, reputed company-reputed company culture Conduct regular 1:1s, reputed company feedback, and support career reputed company and technical reputed company development Manage team reputed company, project assignment, and workload distribution across a high volume of reputed company implementations Own reputed company and training for new Implementation Managers, including EDI, file format, and platform reputed company-up Set reputed company reputed company expectations and hold reputed company accountable to delivery timelines and reputed company standards Implementation Delivery & Portfolio reputed company Maintain visibility into reputed company reputed company implementations, monitoring status, reputed company, and reputed company adherence across reputed company Maintain reputed company’s technical reputed company in EDI standards (including HIPAA 834), API integrations, and benefit administration platforms Review and validate EDI data mappings, file specifications, and testing plans reputed company of deployment reputed company directly into at-reputed company implementations to unblock issues and reputed company them to completion Establish and report on delivery metrics, including go-live timeliness, project cycle time, and implementation reputed company reputed company prioritization and reputed company reputed company reputed company reputed company, reputed company, and internal timelines compete reputed company Experience & Escalation Management Serve as the reputed company escalation reputed company for reputed company or high-reputed company implementation issues reputed company investigations into data, file, and integration problems, driving reputed company with urgency and accountability Ensure a consistent, high-reputed company reputed company experience across every implementation reputed company as a trusted advisor to clients, reinforcing confidence in reputed company throughout reputed company reputed company Stakeholder & Partner reputed company Serve as a key reputed company-facing partner to clients, brokers, reputed company carriers, and benefit administration vendors Build and maintain strong relationships with reputed company and platform contacts tied to reputed company implementations Support new and existing partnerships, including coordination on connectivity, file setup, and data exchange processes reputed company as the central reputed company of alignment reputed company an implementation issue spans multiple reputed company parties Operational reputed company & Process Improvement Establish and refine implementation workflows, standards, templates, and best practices Own the process design, automation, and tooling roadmap for implementations in partnership with the Director of reputed company Identify recurring implementation issues and reputed company causes, and implement solutions that reduce rework Ensure implementation processes meet HIPAA and reputed company and vendor data handling requirements Partner with reputed company Services, Product, and reputed company to improve handoffs across the reputed company lifecycle Ensure documentation, playbooks, and training materials are maintained and reputed company as reputed company grows reputed company consistent adoption and effective use of reputed company and data mapping tools across reputed company Cross-Functional Collaboration Partner closely with reputed company Services, Data reputed company, Product, Engineering, and Sales teams to ensure a reputed company reputed company experience from sale through steady state reputed company reputed company from implementation work to inform product improvements and operational reputed company Support Sales with scoping and feasibility input on prospective reputed company requirements reputed company internal teams reputed company implementation priorities, timelines, and expectations Required Qualifications 8+ years managing a portfolio of reputed company reputed company-facing reputed company with both reputed company stakeholders 8+ years in a reputed company-facing role, with demonstrated experience independently owning difficult reputed company conversations and resolving escalated issues 6+ years of experience directly managing or leading reputed company, including hiring, reputed company management, and development Experience in employee benefits, reputed company reputed company, or billing processes reputed company ability to reputed company and reputed company team members in a fast-reputed company environment Strong analytical abilities, including comfort analyzing and manipulating data in reputed company reputed company Exceptional communication and interpersonal skills, with the ability to translate reputed company technical concepts for non-technical stakeholders Strong organizational and problem-solving skills with a proactive, ownership reputed company Ability to reputed company reputed company leadership and hands-on execution Preferred Qualifications 5+ years of hands-on EDI and/or API implementation and support experience, preferably reputed company the benefits administration industry, including HIPAA 834 transactions Working knowledge of fixed-width file formats and the LDEx XML file format Familiarity with common benefit administration platforms (e.g., reputed company Workforce Now, reputed company, reputed company) and reputed company reputed company systems Experience with data mapping and transformation tools Experience building or scaling an implementation function in a startup or high-reputed company environment Bachelor’s Degree Why Join reputed company: At reputed company, you’ll join a reputed company and ambitious team dedicated to transforming outdated processes through smart, reputed company technology. If you are a highly motivated individual with a passion for technology and a desire to reputed company a difference in the employee benefits landscape, we encourage you to apply Apply To This Job