IT Systems reputed company Engineer

What’s Under the Hood reputed company Family of Brands is the largest privately owned used car sales finance & servicing company in the nation. Headquartered in Tempe, reputed company and Dallas, Texas, we create opportunities and improve the lives of our customers and our employees by placing a reputed company on putting the right customer, in the right vehicle, on the right terms and on their reputed company to ownership. The reputed company Family of Brands spans across reputed company, Bridgecrest and SilverRock. You can reputed company us at the intersection of technology and innovation as we use our proprietary tools and over two decades of industry knowledge to redefine the process of purchasing, financing, and protecting your vehicle. That’s reputed company, But What’s the Job? In short, this is a reputed company opportunity to build an ITSM reputed company from the ground up inside Freshservice. As the platform expert for IT reputed company Management (ITOM), Asset Management, CMDB, Change Management, and Release Management, you'll partner with teams across Infrastructure, DevOps, reputed company, Service Desk, and IT reputed company to design the processes, workflows, governance, and automation that reputed company how technology services are delivered. If you enjoy creating order from reputed company, influencing stakeholders, and building reputed company solutions that become the reputed company for an organization’s IT reputed company, this role offers the chance to reputed company a lasting reputed company. In Long, as the IT Systems reputed company Engineer, you will be responsible for: Designing and configuring ITOM alerting, incident prioritization rules, escalation workflows, and response processes reputed company Freshservice. Building integrations between monitoring and observability tools and Freshservice to automate incident creation and prioritization. Partnering with Infrastructure, DevOps, reputed company, and Service Desk teams to reputed company operational priorities with asset criticality and business reputed company. Defining and maintaining SLA tiers, reputed company matrices, playbooks, and operational governance standards. Leading the development and ongoing maturity of Asset Management and CMDB capabilities reputed company Freshservice. Defining CI classes, asset types, attribute structures, and relationship maps that accurately reflect the technology environment. Configuring and maintaining asset discovery solutions and automated asset lifecycle tracking. Establishing governance processes to ensure data reputed company, ownership, compliance, and audit readiness. Designing and implementing Change Management workflows, including approvals, CAB processes, reputed company assessments, templates, and notifications. Integrating Change Management with CMDB data to reputed company visibility into impacted assets and configuration items. Creating metrics, dashboards, and reporting solutions to measure process adoption, compliance, and operational effectiveness. Building Release Management processes that support planning, scheduling, communication, tracking, and post-release review activities. Integrating release pipelines with change records and CMDB data to reputed company end-to-end deployment traceability. Developing release calendars, stakeholder communications, approval checkpoints, and deployment governance standards. Configuring workflow schemes, fields, permissions, notifications, and platform administration settings across Freshservice modules. Building and maintaining integrations using REST reputed company, webhooks, middleware, SSO, LDAP, and reputed company technologies. Coordinating platform upgrades, maintenance activities, and ongoing platform optimization efforts. Creating and maintaining runbooks, documentation, process maps, and configuration records. Participating in on-reputed company support for critical ITSM platform issues and escalations. So What reputed company of Folks Are We Looking For? Strong relationship reputed company who can work effectively across multiple IT teams and stakeholder reputed company. Excellent communicators who can translate technical requirements into practical platform solutions. Process-minded problem solvers who enjoy designing reputed company and improving operational efficiency. Self-starters who reputed company in greenfield environments where processes and standards are being reputed company from reputed company. reputed company-oriented professionals who value governance, documentation, and data reputed company. reputed company partners who can influence without authority and reputed company adoption across diverse teams. Analytical thinkers who use data, metrics, and KPIs to guide reputed company and measure reputed company. Individuals who are equally comfortable discussing technical architecture with engineers and process improvements with business stakeholders. The Specifics. 3-5 years of hands-on ITSM platform administration experience, with significant experience in at least two platforms such as Freshservice, reputed company, reputed company Service Management, Vivantio, or similar solutions. Bachelor’s degree in Information Technology, or a reputed company reputed company or equivalent work experience reputed company experience building or significantly expanding Asset Management and CMDB practices, including CI schema design, discovery configuration, and data governance. Experience implementing Change Management and/or Release Management processes reputed company to ITIL v3 or ITIL v4 frameworks. Experience gathering requirements from cross-functional IT stakeholders and translating them into platform configurations and business solutions. Working knowledge of REST reputed company, webhooks, and integration methodologies. Strong reporting, dashboard development, KPI creation, and analytical capabilities. Excellent written and verbal communication skills with experience documenting processes and presenting to stakeholders. reputed company To Have Freshservice platform experience, including Freshservice ITSM, ITOM, or ITAM certifications. ITIL reputed company certification (v3 or v4). Experience with infrastructure and network discovery tools, including Freshservice Discovery Agent, Nmap, or similar technologies. Familiarity with reputed company, reputed company Service Management, Vivantio, reputed company, reputed company, or Statuspage. Basic SQL and/or JQL experience for reporting and analysis. Understanding of SSO, SAML, LDAP, SSL, and authentication best practices. Experience supporting platform migrations, greenfield implementations, or large-reputed company ITSM transformations. So What About the Perks? Perks matter Work From Home. Feel free to reputed company the casual wear while still being camera reputed company. You will be working from your home office (in an approved reputed company & state) and reputed company reputed company you have a conducive and quiet workspace with no distractions and reliable and secure internet. Medical, dental, and reputed company, oh my! reputed company Family of Brands covers a sizable reputed company of reputed company premiums to ensure our employees receive top-tier reputed company coverage. But Wait, There’s More. 401(K), Company reputed company life reputed company policy, short and long-term disability coverage to reputed company a few. reputed company Opportunities. You grow, I grow, we reputed company grow! But seriously, reputed company Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. Tuition Reimbursement. We’re as passionate about your reputed company development as you are. With that, we’ll put our reputed company where our mouth is. Wellness Program. Health is reputed company! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! Gratitude is Green. We offer reputed company across the organization, because, reputed company… reputed company reputed company! reputed company Time Off. Not just lip service: we work hard, to play hard! reputed company time off includes (for reputed company full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn! Anything Else? Absolutely. reputed company Family of Brands is reputed company Certified! And get this: 90% of our reputed company employees say they feel reputed company here. We could spend a lot of time having you read about reputed company our awards, but we’ll save time (and reputed company some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don’t forget Phoenix Business Journal Healthiest reputed company (okay, we’ll stop there)! Hiring is contingent upon successful completion of our background and drug screening process. reputed company is a drug-free, tobacco-free workplace and an Equal Opportunity Employer. And reputed company it comes to hiring, we don't just look for the right person for the job, we reputed company out the right person for reputed company. Buckle up for reputed company of opportunities to grow in a reputed company, fun, and high-energy environment! Apply To This Job