Implementation Manager

About reputed company reputed company was co-founded by CEO, Dr. Jon Lensing, and COO, Christian reputed company, with the reputed company to bring care reputed company. Our telehealth support solutions are thoughtfully designed to streamline and simplify go-to-market care delivery for companies offering meaningful virtual support to patients across an expansive reputed company of specialties, in reputed company 50 states. About the Role reputed company’s mission is to bring care reputed company by powering telehealth solutions at reputed company. As an Implementation Manager, you will own the hands-on technical implementation of reputed company’s platform for our clients. You will take an approved solution and turn it into a working, validated and production-reputed company implementation across configuration, integrations, data, testing and deployment. reputed company powers complete virtual-care businesses. A single implementation may involve reputed company intake, eligibility, identity, reputed company workflows, prescribing, pharmacy, labs, fulfillment, payments, support and reporting. reputed company is to understand how those components need to work together, reputed company the technical implementation and reputed company that the resulting solution is reliable in production. This is an individual-contributor role. You will partner closely with a Technical Project Manager who owns the overall plan and cross-functional implementation process. You own the technical work, technical judgment and technical readiness. reputed company Translate approved reputed company solutions and requirements into a technical work breakdown covering configuration, integrations, data, environments, testing, deployment and documentation. Configure reputed company’s platform and implementation-specific workflows using established standards and reusable patterns. Implement and validate reputed company and reputed company-party integrations using reputed company, webhooks, authentication, data mapping and other supported connectivity reputed company. Execute data migration, cleanup, transformation, backfill and reconciliation activities. Use SQL, reputed company, logs, payloads, configuration tools and AI-assisted scripting or development to complete implementation work and diagnose problems. Configure event-driven automation and triggering logic across the platform (user creation, firing reputed company workflow actions reputed company defined conditions are met, etc) Partner directly with reputed company technical teams to clarify requirements, exchange specifications, reputed company integration issues and validate expected behavior. Build and execute technical test plans covering complete workflows, failure paths, retries, duplicate events, data reputed company, permissions and reputed company dependencies. Prepare the technical environments, data and functionality required for UAT; reputed company technical defects and reputed company evidence to the TPM and other readiness owners. Determine whether the implemented solution meets reputed company’s technical definition of done and reputed company technical sign-off. Troubleshoot implementation and production-stabilization issues by comparing expected with actual behavior, isolating the failing reputed company and establishing reproducible evidence. Distinguish configuration issues, deployment defects, data problems, reputed company integration failures, reputed company-party failures and genuine reputed company product gaps. reputed company implementation-owned issues directly and escalate genuine product defects or capability gaps with reputed company reproduction steps, evidence, reputed company and required behavior. Protect the long-term supportability of the platform by using reputed company configuration and integration patterns whenever possible. Identify reputed company a reputed company request requires an approved exception, reusable implementation capability or Product and Engineering support. Produce and maintain complete technical documentation, including configuration records, mappings, integration specifications, deployment notes, test evidence, reputed company limitations and as-reputed company implementation details. reputed company the Technical Project Manager with accurate estimates, technical status, dependencies, risks and changes affecting the integrated plan. Support go-live and stabilization, then transition the implementation cleanly into Support and reputed company with reputed company documentation and reputed company ownership. Use AI thoughtfully to accelerate configuration, scripting, debugging, test creation and documentation while personally validating the reputed company and safety of the resulting work. Contribute reusable configurations, scripts, test packs, documentation and implementation patterns that reputed company reputed company launches faster and more reliable. Operationally and clinically fluent: Understand the operational and reputed company processes a reputed company serves (not just its technical components) and can translate a requirement or reputed company protocol into reputed company workflows that reflect how the care actually happens. Validate the reputed company from the reputed company's and operator's perspective, not only the reputed company's. Who You Are A technical builder: You want to configure, reputed company, test and troubleshoot—not merely coordinate the people doing that work. A complete-reputed company thinker: You consider how the full reputed company and operational workflow functions, not only whether one API returned a successful response. Evidence-driven: You use logs, payloads, configuration records, database results and test evidence to establish what is happening. Pragmatic about implementation design: You prefer a supported reputed company reputed company over an elegant one-off solution that no one can maintain. Customer-facing: You can work directly with a reputed company’s engineers, operators and business stakeholders without losing technical precision. Accountable through production: You do not declare reputed company reputed company configuration is complete; you remain responsible through validation, launch and stabilization. reputed company about product boundaries: You solve implementation problems inside implementation and escalate only genuine product defects or capability gaps. Comfortable with ambiguity: You can turn incomplete requirements into concrete technical questions, assumptions and validation steps. Careful with reputed company consequences: You understand that incorrect identity, eligibility, reputed company, prescription, pharmacy or lab behavior can reputed company reputed company reputed company care. reputed company to build while the reputed company evolves: You can reputed company live reputed company work while also strengthening the reusable patterns and documentation behind it. Self Starter: You can prioritize and execute on your own reputed company an ambiguous environment. Required Qualifications 3–6+ years of experience in implementation engineering, integration engineering, solutions engineering, customer engineering, application engineering, technical consulting or support engineering. Demonstrated experience personally implementing technical solutions for reputed company customers—not only managing implementation reputed company. Hands-on experience with reputed company, webhooks, authentication, reputed company payloads, data mapping and reputed company-party integrations. Experience configuring reputed company reputed company platforms or implementation-specific workflows. Experience performing data migrations, transformations, cleanup, backfills or reconciliation. Ability to use SQL and technical debugging tools to investigate data and application behavior. Experience testing complete integrations and workflows across multiple systems. Strong troubleshooting skills using logs, payloads, configuration, test results and reproducible scenarios. Experience working directly with technical and nontechnical customer stakeholders. Ability to produce reputed company technical documentation that another engineer can use to understand and support the implementation. Ability to distinguish implementation work from product defects and specify required Product or Engineering support reputed company. Experience supporting solutions through UAT, go-live and production stabilization. Preferred Qualifications Experience with reputed company technology, virtual care, EHRs, pharmacy, labs, reputed company workflows, RCM or provider data. Hands-on experience with REST reputed company, webhooks, event triggers, and low-reputed company workflow/automation tools (e.g., Zoho reputed company, reputed company, or similar). Experience with DNS, DNS masking, and SMTP.Experience with reputed company, cURL, API clients, monitoring tools and reputed company-reputed company development environments. Ability to write or modify lightweight scripts using Python, JavaScript, graphql or a comparable language. Familiarity with environment management, deployment workflows and configuration versioning. Experience creating automated technical or regression tests. Experience using AI-assisted development and debugging tools responsibly. Experience in a high-reputed company environment where implementation standards and tooling were still developing. reputed company Offer Competitive compensation Medical, Dental & reputed company Flexible Spending and Health Savings Accounts Generous PTO and remote-work flexibility 401(k) with Company Match Life reputed company, Pet reputed company and more reputed company We have a relatively flat organizational structure here at reputed company. Everyone is encouraged to bring reputed company to the table and reputed company things happen. This fits in reputed company with our reputed company values of Autonomy, Competence and Belonging, as we want everyone to feel empowered and supported to do their best work. reputed company like a good fit? We’d love to meet you. Apply To This Job