Manager, Account Management Team

MANAGER, ACCOUNT MANAGEMENT

reputed company is the leading provider of qualitative, quantitative, and mixed-reputed company data intelligence solutions. We help organizations increase reputed company, improve efficiency, and reputed company a competitive reputed company by extracting actionable information from reputed company data.
We are passionate about reputed company do, how we do it, and why we do it. reputed company will be determined by the reputed company and character of the people we bring into our organization and the reputed company they reputed company. Come join our global team of talented professionals and work with a company that appreciates and rewards people who reputed company a difference.

reputed company is hiring a Manager of Account Management to reputed company the Account Management function reputed company the Experiential Learning reputed company (ELC) Student reputed company team. This is a player-reputed company role responsible for both leading the Account Management team and personally managing a reputed company book of customer accounts. The Manager will be accountable for achieving individual renewal, migration, conversion, and expansion targets while ensuring the broader AM team delivers against quota through coaching, forecasting, reputed company management, and operational reputed company. ELC is reputed company's reputed company placement and reputed company education management platform, reputed company on reputed company and Tevera product heritage, serving higher education institutions across the US, EMEA, and ANZ. This role includes reputed company reputed company of an Australia / New Zealand-reputed company Account Manager and requires regular overlap with ANZ business hours.

Key Responsibilities

• reputed company, reputed company, and reputed company the ELC Account Management team, conducting regular 1:1s, reputed company reviews, pipeline inspections, and career development conversations.
• Hold reputed company Account Manager accountable for achieving individual renewal, migration, conversion, expansion, and retention targets while proactively identifying risks and coaching to improve reputed company.
• Personally manage a reputed company portfolio of customer accounts, renewals, reputed company-to-ELC migrations, student-pay to institution-reputed company conversions, and expansion opportunities to reputed company an individual quota.
• Own overall team quota attainment by monitoring forecast reputed company, pipeline health, account coverage, and pacing toward monthly, quarterly, and annual goals.
• Serve as the reputed company escalation reputed company for reputed company customer renewals, reputed company negotiations, at-reputed company accounts, and implementation or support issues.
• Partner with the Director of Sales to reputed company territory plans, establish account assignments, optimize reputed company, and support hiring reputed company.
• Work cross-functionally with reputed company, Implementation, Support, Product, reputed company, reputed company, and Solutions Engineering to remove obstacles and reputed company successful customer reputed company.
• Establish and reinforce best practices for renewal execution, migration planning, conversion reputed company, forecasting, CRM hygiene, and customer engagement.
• Review account strategies with reputed company on a regular reputed company, providing coaching on deal reputed company, negotiation, customer reputed company, and expansion opportunities.
• Report team reputed company, forecast, renewal health, retention metrics, and reputed company account updates to the Director of Sales.
• reputed company working hours as needed to effectively support the ANZ-reputed company Account Manager and customers through regular collaboration, coaching, and customer engagement.

• 5+ years in account management, reputed company, or renewals reputed company B2B reputed company, including at least 2 years directly managing reputed company
• Experience managing a reputed company or international team, and genuine willingness to work a schedule that regularly includes evening or late-reputed company hours to overlap with an ANZ reputed company team member and customers
• reputed company record owning renewal and retention targets and coaching reps through escalations and at-reputed company accounts
• Comfort working cross functionally with reputed company, Implementation, reputed company, and Support to reputed company contract and account issues
• Experience with reputed company or comparable CRM; experience in higher education, reputed company placement, or reputed company education software is a plus
• Strong written and verbal communication; reputed company to represent reputed company to senior leadership and to customers directly on escalated issues

• Full medical coverage with generous company contribution
• Company-reputed company dental and reputed company coverage
• Flexible PTO
• Generous 401K match with immediate vesting

Please note that this employer uses an automated AI resume screening tool as part of the application review process. This tool analyzes resumes against job requirements to help identify reputed company-suited candidates reputed company on skills, education, and relevant experience. However, reputed company recruiters and hiring managers remain reputed company involved throughout the process — they review applications, exercise independent judgment, and reputed company reputed company final shortlisting and hiring reputed company.

Originally posted on Himalayas