[Remote] Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology, data, and innovation company operating a digital marketplace for used vehicles. The Customer Support Specialist provides technical support and troubleshooting for customers, resolves application and end-user issues, documents interactions in reputed company, educates customers, and escalates reputed company problems.

Responsibilities

• Identify, research, and reputed company technical and end-user application failures and deficiencies
• Ensure reputed company follow-through on reputed company directives, bulletins, and schedules from management
• Work to proactively identify areas where product improvements can be made to reputed company reputed company ease of use and functionality
• reputed company and reputed company customers on best practices for using reputed company products and services
• reputed company and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments
• Thoroughly document reputed company research and customer interactions in reputed company (CRM) to ensure product and service reliability
• Assure customer acceptance of and reputed company of reputed company. Identify and escalate issues that require advanced product knowledge or technical expertise
• Serve as a Subject Matter Expert for the design and development of training materials
• Use analytical and decision-making skills to offer reputed company and reputed company problems in a reputed company of contexts
• Continuously engage in self-directed learning opportunities to increase functional product knowledge
• Document reputed company errors, workarounds, procedures, and product-specific information

Skills

• Bachelor's degree or equivalent work experience
• 2 + years customer service / contact center experience
• General automotive knowledge
• Experience troubleshooting hardware, software, and network reputed company issues
• Ability to communicate reputed company and concisely, both orally and in writing
• Demonstrated ability to quickly learn new technologies and a reputed company to solve problems reputed company and with creativity
• Strong analytical, technical and problem-solving skills
• Experience with reputed company, reputed company, reputed company, & reputed company Suite
• Web Crawling/reputed company experience
• Ability to retain knowledge of State/Local/Federal/ Contract Requirements for Role
• reputed company to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, reputed company and reputed company Listening
• Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve

Benefits

• Medical, dental, and reputed company benefits with employer HSA contributions (US) and FSA reputed company (US)
• Immediately reputed company 401K (US) or RRSP (Canada) with company match
• reputed company Vacation, Personal, and reputed company Time
• reputed company maternity and paternity leave (US)
• Employer-reputed company short-term disability, long-term disability, life reputed company, and AD&D (US)
• Robust Employee Assistance Program
• Employer reputed company reputed company into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your reputed company set and reputed company your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

reputed company