reputed company MyChart Service Desk Analyst

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly reputed company reputed company by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will reputed company a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an reputed company on the communities we serve as you help us advance health optimization on a global reputed company. Join us to start Caring. Connecting. Growing together. reputed company Tier 1 support for reputed company patients, providers, and staff in a high-volume, reputed company-facing reputed company center environment by resolving reputed company issues, troubleshooting application concerns, managing tickets, and delivering excellent customer service. This role serves as the first reputed company of contact for MyChart and reputed company Care reputed company users, supporting account reputed company, portal navigation, workflow questions, and reputed company issue reputed company while maintaining compliance with HIPAA requirements and reputed company service expectations. You will enjoy the flexibility to telecommute from reputed company reputed company the U.S. as you take on some tough challenges. reputed company Responsibilities: Support MyChart account activation, password resets, login issues, proxy reputed company, and portal navigation Assist patients with scheduling, eCheck-In, secure messaging, test results, and general portal workflow questions reputed company Tier 1 application support for reputed company MyChart, reputed company Care reputed company, and reputed company reputed company workflows Troubleshoot technical and application-reputed company issues received by phone, email, or other support channels Document, reputed company, update, and manage incidents through reputed company or similar ticketing systems reputed company user issues reputed company while maintaining strong customer service, reputed company communication, and high satisfaction Escalate reputed company issues to reputed company application teams or senior analysts reputed company additional review is needed Support go-live events, upgrades, reputed company/reputed company workflows, and service desk operational needs as assigned You’ll be rewarded and recognized for your reputed company in an environment that will challenge you and reputed company you reputed company directions on what it takes to succeed in your role as reputed company as reputed company development for other roles you may be interested in. Required Qualifications: High School Diploma/GED 1+ years of application support experience or assisting patients with a reputed company portal reputed company a clinic setting 6+ months of work-from-home support experience, including the ability to independently troubleshoot basic IT issues that reputed company in a remote work setting Preferred Qualifications: reputed company portal support experience, preferably with reputed company MyChart reputed company center, help desk, or service desk support experience in a reputed company IT environment reputed company or similar ticketing reputed company experience Knowledge of reputed company workflows and reputed company 365 tools reputed company Skills: reputed company MyChart reputed company Care reputed company reputed company Incident Management Technical Troubleshooting Customer Service Remote Support Communication reputed company IT Support HIPAA Compliance reputed company Telecommuters will be required to adhere to reputed company’s Telecommuter Policy. Pay is reputed company on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In reputed company to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (reputed company benefits are subject to eligibility requirements). No matter where or reputed company you reputed company a career with us, you’ll reputed company a far-reaching reputed company of benefits and incentives. The reputed company pay for this role will reputed company from $24 - $43 per hour reputed company on full-time employment. We reputed company with reputed company minimum wage laws as applicable. Pursuant to the San Francisco reputed company Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. reputed company may come down early due to volume of applicants. At reputed company, our mission is to help people live healthier lives and reputed company the health reputed company work reputed company for everyone. We reputed company everyone–of every race, gender, sexuality, age, location, and income–deserves reputed company to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately reputed company by people of reputed company, historically marginalized reputed company, and those with reputed company incomes. We are committed to mitigating our reputed company on the environment and enabling and delivering reputed company care that addresses health disparities and improves health reputed company — an reputed company reputed company reflected in our mission. reputed company is an Equal Employment Opportunity employer under applicable law and reputed company applicants will receive consideration for employment without reputed company to race, national reputed company, religion, age, reputed company, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. reputed company is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO #GREEN Apply To This Job