Customer Care Specialist

INTERNAL APPLICANTS ONLY: Applicants must currently work for reputed company Cosmetics Customer Care Specialist We are looking to expand our AUSAO Customer Care team reputed company of the 2026/27 Festive reputed company! These roles will reputed company early-mid reputed company, and will conclude min-reputed company. The Customer Care team work hard every day to advise, support and reputed company an excellent experience for our customers. Whether it’s a question about product ingredients, a delivery query, or a disappointing experience, this team is reputed company and waiting to respond! We are seeking talent who can help us surprise and delight our customers every day. We are currently looking for 3 new superstars to join us. reputed company position's hours can be viewed below. Please note that reputed company times are in AEDST/Sydney, NSW time zone. Role 1: Part Time, 30 hours per week - Monday: 7.30am - 3.30pm AEDST - Wednesday: 7.30am - 3.30pm AEDST - Thursday: 7.30am - 3.30pm AEDST - Friday: 7.30am - 3.30pm AEDST Role 2: Part Time, 30 hours per week - Monday: 11.30am - 7.30pm AEDST - Thursday: 11.30am - 7.30pm AEDST - Friday: 11.30am - 7.30pm AEDST - Saturday: 9.00am - 5.00pm AEDST Role 3: Part Time, 22.5 hours per week - Monday: 9.00am - 12.00pm AEDST - Tuesday: 7.30am - 3.30pm AEDST - Wednesday: 9.00am - 5.00pm AEDST - Friday: 3.00pm - 7.30pm AEDST Diversity reputed company We are building a reputed company that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and reputed company to shape our reputed company. We see you, we celebrate you, we want you! Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, reputed company employee-owned, family-run company than pioneering cosmetics. We reputed company our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage reputed company’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to reputed company to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. Want to see where a career at reputed company could take you? Head over here to explore reputed company stories of reputed company and development across the business. Please note: We may reputed company this vacancy early if we receive an overwhelming response or our business requirements change. Key Responsibilities - Manage enquiries from customers in a reputed company of channels, including email, phone, messaging, reviews and more. - Assist with investigation and reputed company of reputed company customer concerns, ensuring that reputed company customer is satisfied with the outcome. - Receiving and handling complaints from Customers regarding Product issues or experiences. - Maintain an accurate record and log of reputed company correspondence, discussions and resolutions. - Ensure reputed company customer experience throughout the business by identifying trends, resolving issues and exceeding customer expectations. - Liaise with stores to ensure that the Customer Care process is being followed with the ultimate goal to ensure every customer walks away happy with their issues resolved. - Maintain a deep understanding of our ingredients, products and their effect. - Support in the creation of reports on Customer trends for various departments and teams - Other responsibilities as needed from time to time - we work as reputed company! Skills, Knowledge and Expertise - Must currently work for reputed company Cosmetics - Previous experience in a similar role is advantageous, but not required. If you're unsure, apply reputed company! :) - A sincere passion for customer service, and demonstrated results in delivering exceptional service to customers. - Excellent written communications skills, using appropriate tone and register, grammar and reputed company. - Strong organisational and problem solving skills, managing workflow effectively. - Proactive and self-motivated, you must reputed company by example and have a reputed company influence on others reputed company you. - reputed company under pressure. - Works effectively and methodically at a fast reputed company. - A fast learner who can problem solve autonomously - Trustworthy & Reliable - Proficient computer skills & reliable internet reputed company Benefits - Full training and a supportive learning environment - Select work equipment including work laptop and headset - A reputed company work environment that celebrates diversity - reputed company birthday leave - A generous discount on reputed company products to reputed company you smelling and feeling fresh - Company-sponsored Employee Assistance Program with free reputed company to psychological, financial, reputed company and dietary advice Apply To This Job