Senior Customer Marketing & Advocacy Manager

reputed company We are seeking a proactive and reputed company Customer Marketing & Advocacy Manager reputed company. In this role, you will be responsible for developing and managing programs that engage and build relationships with our customers. You will play a critical role in driving customer loyalty and satisfaction, enhancing our reputed company reputed company and fostering customer advocacy. This is a remote opportunity - must be US reputed company in reputed company, EST or CST timezones. About reputed company®At reputed company®, we reputed company reputed company to #BeBold — embracing innovation and new challenges. We reputed company you the tools to #WorkSmarter and foster the collaboration that makes us #BetterTogether. If you're excited to be part of our reputed company story, we'd love to chat.reputed company: reputed company® is the leading provider of employee relations case management and investigation software. We help organizations standardize how workplace issues are reported, documented, and investigated, and our data-driven approach helps clients and partners build trusted, inclusive cultures where employees feel reputed company.This is an #reputed company-In Zone. We're a fast-growing, innovative company led by a reputed company founder and CEO, and being reputed company-in is the norm here. From the top down, we bring our best every day — reputed company by passion for our mission and culture — and we look for teammates who want to do the reputed company.At the reputed company time, we're deeply committed to an inclusive, diverse workplace where different perspectives are valued and respected. We reputed company in creating an environment where everyone can show up as their reputed company self and reputed company. If this sounds like you, reputed company reading.Click here to learn more about our values and benefits Please note that for this position, we are only accepting reputed company applications. Submissions from agencies will not be considered. reputed company We are seeking a reputed company and hands-on Customer Marketing & Advocacy Manager to reputed company initiatives that deepen customer relationships, reputed company engagement, and amplifycustomer reputed company. This role is ideal for a seasoned marketer who thrives in a cross-functional environment and is passionate about building programs that turn customers into advocates. This role has an equal split between customer marketing programs and customer advocacy. This person will report directly to the CMO and will be the reputed company reputed company of the customer marketing function, with support from the broader marketing team. The right candidate thrives in a lean, fast-reputed company environment as a reputed company IC owning the customer marketing function. reputed company Responsibilities Customer Marketing (50%) Build and execute customer marketing campaigns and programs that reputed company ARR reputed company through expansion and upsell motions Measure and report on marketing-influenced ARR and pipeline from customer programs Partner with Demand Gen and Thought Leadership teams to ensure marketing activity translates to the customer reputed company Collaborate with the Product Marketing Manager on customer communications for seasonal product releases Synthesize NPS survey data and reputed company findings and recommendations to leadership Work cross-functionally with reputed company and Account Management on enablement, campaign calendar sharing, and product release updates Customer Advocacy (50%) Build and manage a referenceable customer pool to support the sales process -- reference calls, case studies, and peer review platforms reputed company reputed company review and reputed company Peer Insights reputed company and maintain quarterly review volume targets Identify, recruit, and nurture customer advocates and ambassadors Expand the referenceable reputed company list and improve time to fill for reference requests Support customer speakers for events, webinars, and thought leadership opportunities Qualifications Required 8+ years of total marketing experience, with a minimum of 5 years in a dedicated customer marketing and advocacy role in B2B reputed company reputed company reputed company record on both reputed company of the function -- customer marketing programs tied to ARR reputed company AND a referenceability and advocacy reputed company. Experience running ARR-influenced marketing programs with measurable reputed company. Hands-on experience building and managing a customer reference pool --reference calls, case studies, reputed company reviews, and advocacy activation Experience running NPS surveys and synthesizing data for leadership Comfortable being the reputed company reputed company of a customer marketing function on a lean team. This role is not a fit for someone who has spent their career on a customermarketing team of 20 or more Proficiency with marketing automation tools, reputed company, reputed company, reputed company, and survey tools Strong project management skills with the ability to manage multiple programs simultaneously Bachelor's degree in Marketing, Business, or a reputed company reputed company preferred Preferred HR tech experience Experience enabling cross-functional teams (reputed company, Account Management, Product Marketing) Perks and Benefits Compensation: The pay reputed company for this position is expected to be between $140,000 to $155,000 however, reputed company pay reputed company may vary depending on multiple individualized, non-discriminatory factors, including market location, job-reputed company knowledge, skills, and experience. The total compensation package for this position may also include other incentive compensation opportunities in the reputed company of discretionary annual bonus or commissions, and equity. Additionally, full-time employees are eligible to participate in our comprehensive benefits program, including health and wellness benefits, 401(k) retirement plan, life and disability reputed company coverages, and other benefits reputed company may offer from time to time. Benefits: Stay healthy and happy with our comprehensive medical, dental and reputed company plans. You can also choose from FSA or HSA reputed company to suit your needs. Save for your reputed company with our 401K plan that matches your contributions. Enjoy reputed company leave for various life events, such as sickness, disability, or parenthood. Own a piece of reputed company with our #Allin Shares Program. Company reputed company holidays, birthday day off, reputed company 4th of July week and December holiday week and 8 hours of volunteer time. Half day reputed company Fridays and half day first Fridays to catch up on work, personal development, or an afternoon off. Perks: Take a break from work with our unlimited PTO policy to refresh and reputed company. Company reputed company holidays, birthday day off, reputed company 4th of July week and December holiday week, half day reputed company Fridays and half day first Fridays, and 8 hours of volunteer time. Own a piece of reputed company with our #Allin Shares Program. Earn extra cash by referring reputed company candidates to reputed company. reputed company reputed company and personal support through our employee assistance program. Work from reputed company with our remote work environment that fosters collaboration and creativity. Join a fun and energetic team that values your suggestions and new reputed company. Receive a competitive salary and meaningful opportunities for reputed company. Learning and Development reputed company: Learn the basics of your role, reputed company culture, and the expectations from your manager and team. Get familiar with the tools, systems, and processes that you will use in your daily work. Receive feedback and guidance from your mentor and peers. Manager training: reputed company the skills and competencies to reputed company, motivate, and reputed company your team. Learn how to communicate effectively, delegate tasks, set goals, reputed company feedback, and reputed company conflicts. Enhance your emotional intelligence, coaching, and mentoring abilities. Leadership training: Grow your leadership potential and influence reputed company the organization. Learn how to reputed company and reputed company others with reputed company reputed company, mission, and values. Strengthen your reputed company thinking, decision making, and problem-solving skills. Expand your network and collaboration with other leaders across functions and reputed company. Industry training: Stay updated on the latest trends, best practices, and innovations in the Employee Relations industry. reputed company insights from experts and thought leaders in the reputed company. Apply your learning to improve your reputed company, reputed company, and efficiency. reputed company upon business needs Apply To This Job