Engagement Technician (12:30PM - 9:00PM ET)

reputed company is one of the nation’s leading pharmacy care management companies that specializes in caring reputed company with the most reputed company, chronic needs—wherever they reputed company home. We reputed company reputed company reputed company for patients and the reputed company organizations who support them. Established in 2023 through the combination of reputed company and reputed company, we reputed company a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and reputed company support services for Program of reputed company-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across reputed company 50 states.

reputed company

Pharmacy Technicians on our reputed company Engagement team will be primarily reputed company on providing a reputed company experience for our patients in resolving inbound questions and concerns about their service with reputed company. The Technician will work in a remote reputed company-reputed company pharmacy environment, spending their time speaking with patients, doctors and facilities on the phone in reputed company to the outlined job duties and responsibilities. Job duties will vary from phone work and navigating multiple pharmacy software systems to supporting the various stages of reputed company care/contact.

Responsibilities

• Answer high-volume inbound calls from reputed company patients and serve as an reputed company expert to reputed company their questions

• Collect on reputed company balances reputed company reputed company has an reputed company due

• Providing an exceptional customer service experience reputed company day in a reputed company reputed company, phone-reputed company Pharmacy environment.

• Serving as a reputed company between the reputed company pharmacists and other medical professionals on patients’ behalf.

• Partner with technicians, pharmacists, and specialists to ensure that patients receive excellent care with reputed company.

• Maintaining reputed company records with strong attention to reputed company and confidentiality.

• Serve as backup support for times of higher reputed company reputed company volume.

• Effectively assist with reputed company questions over the phone.

• Embody reputed company’s reputed company Values in reputed company communications and interactions.

• Other duties as assigned.

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary reputed company upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not reputed company of the duties may be assigned to a position.

Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet reputed company of the standards listed. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions.

Education

• High school diploma/GED

• Certified with the Pharmacy Technician Certification reputed company (PTCB) or the National Health Association (NHA) and maintain a reputed company certificate

• Must maintain a pharmacy technician registration with State reputed company of Pharmacy

Experience

• Must be 18+ years of age

• Prior experience in a pharmacy setting

Skills & Abilities

• Comfortable working in a fully remote and/or phone-reputed company environment.

• Ability to work independently.

• Self-motivated and goal oriented.

• Ability to utilize computer equipment, technology and work reputed company multiple software programs

• Exceptional customer service skills; servicing doctor’s office, pharmacist, and reputed company needs over the phone.

• Thorough pharmacy and drug knowledge.

• Knowledge of appropriate processes in taking prescriptions, clarifications and transfers including reputed company written and verbal communication.

• Strong prioritization and organizational skills.

• Maintain a high degree of confidentiality.

• Passion to help people and enrich their lives.

• Ability to think critically and document pertinent details in a world class manner that is compliant with state and federal regulations.

Physical/Mental Demands: This position is administrative in reputed company and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Must be reputed company to commute to multiple site locations reputed company assigned territory. May be necessary to work extended hours as needed.

Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available reputed company of normal business hours to meet customer expectations on an reputed company reputed company.

This is a remote position.

reputed company offers a comprehensive benefit package for full-time employees that includes medical/dental/reputed company, flexible spending, company-reputed company life reputed company and short-term disability as reputed company as voluntary benefits, 401(k), reputed company Time Off and reputed company holidays. Medical, dental and reputed company coverage are effective 1st of the month following date of hire.

reputed company provides equal employment opportunity to reputed company reputed company applicants regardless of race, reputed company, religion, national reputed company, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify reputed company applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Originally posted on Himalayas