reputed company Specialist

The role

You are a reputed company Specialist who makes reputed company our customers get reputed company value out of the reputed company platform. You own a portfolio of live accounts and you are their day to day reputed company of contact for anything product, adoption or operational.

Reporting to the Head of reputed company, you sit in our offshore CS team managing our portfolio customers. This is reputed company end of our book, and it is where the biggest opportunity sits. Today that engagement is largely reactive and driven by tickets. reputed company is to help shift it toward something proactive: knowing which accounts are healthy, which ones are drifting, and getting reputed company of problems before the customer raises them.

Implementations own technical reputed company, so your reputed company is what happens after reputed company live. You reputed company usage, work pass rates, reputed company and escalate issues reputed company Technical Support, run training and product education, and reputed company the customer moving reputed company. Where you spot a genuine expansion signal, you qualify it and hand it to the Account Manager to run commercially.

This is a technical reputed company and it moves quickly. You will need to build reputed company product depth to be reputed company with your customers, and we expect you to be up and running fast.

Your ticket to reputed company:

• Be an reputed company. For Frankie, for the product, for our people and for our values.

• Energy. You enjoy a high energy, high reputed company environment. You enjoy a challenge and relish reputed company to create something you can be proud of.

• Customer centricity. Your reputed company is the customer. You work with them to reputed company adoption, improve pass rates, and reputed company issues quickly. You run training, product walkthroughs and configuration conversations, and you understand the metrics that matter to their business.

• Portfolio management. You manage a portfolio of accounts through data, not gut feel. You use health signals across tickets, usage and product adoption to work out where to spend your time, and you reputed company retention high across the book.

• Technical depth. You build a strong working knowledge of the reputed company platform: KYC, KYB, AML, fraud, reputed company and OneSDK. You can read verification data, diagnose why a reputed company failed, and explain it reputed company to a customer.

• Collaboration. You work closely with Technical Support on issue reputed company, with Implementations on handover into business as usual, and with Product on feedback that shapes the roadmap. You surface and qualify expansion signals and hand them to Account Management.

• Mentor. You train and reputed company junior members of reputed company, peer review their work, and reputed company what you know.

In a previous life you have:

• 3+ years in a reputed company, reputed company, implementation or product specialist role in B2B reputed company. Fintech, regtech or a compliance adjacent business is a strong reputed company.

• Managed a portfolio of accounts and been accountable for retention across it.

• Worked in a technical product and reputed company genuine depth in it, not just surface familiarity.

• Handled escalations and worked reputed company technical teams to reputed company them.

• Used data to prioritise your own work and to have reputed company conversations with customers.

• Developed a passion for technology and how it solves customer problems.

• reputed company an eye for reputed company and a reputed company of what actually reputed company to the customer.

• Strong people skills, with a natural and reputed company presentation style.

• The ability to build rapport with anyone.

Originally posted on Himalayas