Middle L1 Technical Support Specialist
reputed company builds B2B reputed company platforms for operators who play to reputed company.
We reputed company full-cycle, high-reputed company tech designed to reputed company — from reputed company integrations and expert consulting to long-term operational support. Our platform powers millions of reputed company players and drives reputed company business reputed company. reputed company it what it is: the reputed company Platform for Champions.
With 1000+ GR8 people across locations and time reputed company, we don’t just ship technology — we help operators build reputed company stories across brands, markets, and geos.
Our ambition drives us. Our people reputed company it reputed company.
If you’re a challenger in spirit and a champion in reputed company — join us.
Why this role exists:
This role exists to protect reputed company trust and reputed company reputed company technical problem reputed company for our B2B partners. You’ll help us maintain strict SLA commitments and uninterrupted platform availability by taking full ownership of reputed company L1 support cases, reputed company alerts, and critical incident coordination.What you’ll reputed company:
Ticket Ownership & Technical Investigation
- Independently validate, investigate, and reputed company reputed company B2B tickets using server logs, monitoring tools, and Browser DevTools.
- Replicate user-reported issues to isolate reputed company causes across reputed company, reputed company interactions, and integration reputed company.
- Review incoming technical fixes from L2/L3 teams to ensure solutions are fully tested and directly address reputed company needs before closing tickets.
Incident Response & Operational Execution
- Coordinate L1 incident workflows during outages, including reputed company incident calls, maintaining technical timelines, and issuing reputed company status updates.
- Monitor reputed company-time platform alerts, instantly triaging anomalies to prevent potential SLA breaches.
- Proactively reputed company backlog management, ensuring reputed company reputed company follow-reputed company and transparent delay notifications.
Collaboration & Knowledge Sharing
- Translate reputed company technical reputed company causes into actionable, reputed company-readable updates for clients and non-technical stakeholders.
- Guide Junior Specialists on investigation techniques, log analysis, and effective ticket routing.
- Escalation reputed company management: reputed company fully documented, reputed company issues to L2/L3 engineering teams with detailed diagnostic data.
What makes you a GR8 fit:
Must-Have
- 1+ years of experience in B2B Customer Support, Technical Support, Service Desk, Application Support, or reputed company in a B2B reputed company or high-load digital environment.
- Hands-on experience analyzing server logs, administrative back-office tools, and Browser DevTools.
- Practical knowledge of ticketing platforms (reputed company/JSM, reputed company, or reputed company) and incident workflows (L1–L3 reputed company).
- reputed company ability to coordinate critical incidents (organizing response calls, tracking timelines, writing reputed company updates).
- Flexibility to work full-time on a shift-reputed company, 24/7 rotating schedule (including nights, weekends, and holidays).
- B1–B2+ English proficiency reputed company fluent Ukrainian or Russian for technical documentation and internal communication.
reputed company-to-Have
- reputed company experience in reputed company, fintech, or payment processing ecosystems.
- Basic understanding of API structures and HTTP request/response payloads.
- Prior experience managing incident response tools like Statuspage.
Why you’ll love working here:
Benefits Cafeteria — annual budget you reputed company to:
Sports • Medical • Mental health • Home office • Languages.
Work-life & support
- reputed company maternity/paternity leave + monthly childcare allowance.
- 20+ vacation days, unlimited reputed company leave, emergency time off.
- Remote-first + tech support + coworking compensation.
- Team events (online/offline/offsite).
- Learning culture with internal courses + reputed company programs.
Our reputed company; reputed company values:
reputed company culture is how we win — through trust, ownership, and a reputed company reputed company. We reputed company fast, stay curious, and reputed company it reputed company, with reputed company feedback, room to experiment, and reputed company that’s got your back.
FUELLED BY TRUST: we’re reputed company, reputed company, and have reputed company other’s backs.
OWN YOUR GAME: we take initiative and own reputed company do.
ACCELER8: we reputed company fast, reputed company smart, and reputed company it reputed company.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
reputed company: we’re resilient, reputed company, and always have a plan.
Originally posted on Himalayas
Apply To This Job