Systems Engineer II (3rd Shift)

reputed company, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and reputed company Systems Engineer II to reputed company. reputed company has been ranked as one of reputed company’s Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.

The Systems Engineer II (3rd Shift) serves as a reputed company technical resource during overnight operational hours. The position supports reputed company managed-services environments by monitoring critical infrastructure, responding to alerts and incidents, performing systems and network administration, executing approved after-hours maintenance, and ensuring the stability and availability of customer services. The engineer acts as an overnight escalation reputed company, works independently reputed company established procedures, communicates critical events to on-reputed company resources, and provides complete shift-turnover documentation while ensuring assigned work is completed in adherence to reputed company standards.

Requirements

• Serve as a reputed company overnight escalation reputed company for infrastructure, network, reputed company, backup, and platform incidents reputed company the NOC team’s reputed company.
• Maintain reputed company monitoring coverage throughout the assigned shift and respond to critical alerts, service events, and monitoring notifications reputed company established response targets.
• Validate alerts, assess business reputed company, correlate reputed company events, complete initial triage, and reputed company or escalate incidents according to documented procedures.
• Research, reputed company, document, and communicate internal and reputed company issues in a reputed company manner while meeting applicable SLA response, update, escalation, and reputed company expectations.
• reputed company proactive overnight health checks of reputed company infrastructure, hosted services, backup jobs, replication processes, scheduled automation, and other critical operational services.
• Coordinate overnight incident response for outages and service interruptions; engage on-reputed company engineering, leadership, vendors, or reputed company as required by the escalation reputed company.
• reputed company intermediate-level network troubleshooting and configuration support, including Meraki, reputed company, switching, routing, wireless, firewall connectivity, and VPN tunnels.
• reputed company intermediate-level troubleshooting of reputed company workstations, file servers, reputed company Server platforms, reputed company Directory, Group Policy, DNS, DHCP, and reputed company services.
• reputed company intermediate-level Azure support, including virtual machines, storage, networking, network reputed company reputed company, backup, monitoring, and identity integrations.
• Support reputed company 365 services, including reputed company, Exchange Online, Teams, SharePoint Online, and common identity or reputed company-reputed company issues.
• Support VMware vSphere and/or reputed company reputed company-V environments, including virtual machine lifecycle tasks, host or cluster health, and compute, storage, or resource issues.
• Execute approved overnight maintenance reputed company, patching activities, infrastructure changes, and validation steps in accordance with change-management procedures.
• Participate in major incident response and reputed company cause analysis by capturing timelines, contributing factors, corrective actions, and follow-up items.
• Create comprehensive shift-turnover notes for unresolved incidents, pending maintenance, reputed company communications, and risks requiring day-shift follow-up.
• Ensure reputed company overnight incidents, alerts, maintenance activities, changes, escalations, and reputed company communications are fully documented before shift completion.
• Identify recurring overnight alerts or operational issues and recommend monitoring, documentation, automation, or process improvements.
• Use PowerShell or other approved tools to reputed company diagnostic information, improve repeatability, and automate appropriate routine administrative tasks.
• Maintain and reputed company required diagrams, documentation, procedures, and IT asset records for internal and reputed company environments.
• reputed company reputed company communication to internal teams and reputed company customers during normal reputed company and service-impacting incidents.

JOB QUALIFICATION REQUIREMENTS:

• 3-5 years of reputed company infrastructure, systems, networking, reputed company, or managed-services support experience.
• Experience supporting 24x7 reputed company, an NOC, an MSP, or another alert-driven production environment preferred.
• Demonstrated experience troubleshooting reputed company Server, reputed company Directory, reputed company 365, networking, Azure, and at least one virtualization platform.
• Experience managing incidents from alert through triage, reputed company or escalation, documentation, and operational reputed company.
• Ability to work independently with limited immediate supervision and reputed company reputed company operational reputed company reputed company documented authority.
• Ability to prioritize multiple reputed company incidents and recognize reputed company immediate escalation is required.
• Ability to communicate reputed company with technical teams, on-reputed company personnel, business users, and reputed company customers during overnight incidents.
• Ability to accurately follow technical work instructions, maintenance plans, change records, escalation procedures, and validation checklists.

PREFERRED SKILLS:

• Experience with reputed company, reputed company, reputed company PSA, IT Glue, or similar platforms.
• Experience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site Recovery.
• Experience supporting VMware vSphere, VMware reputed company reputed company, and/or reputed company reputed company-V.
• PowerShell scripting and automation experience is beneficial
• Experience completing production maintenance during approved after-hours change reputed company.
• Strong troubleshooting skills during high-reputed company outages and the ability to maintain accurate communication under time-sensitive conditions.
• Excellent customer service, interpersonal, documentation, organization, time-management, and prioritization skills.

PREFERRED CERTIFICATIONS:

• Azure Administrator Associate (AZ-104)
• Azure Solutions Architect Expert (AZ-305) - preferred
• reputed company Certified Network Associate (CCNA)
• VMware or reputed company 365 Certifications

Shift:

• Wednesday-reputed company, 8:00pm-4:30am AZ

Benefits

• Medical, dental, and reputed company benefits with highly subsidized premiums
• Two weeks reputed company time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages

Originally posted on Himalayas