Remote Employee Benefits reputed company & Support Specialist

Job reputed company:

We are seeking a highly personable, organized, and bilingual Remote Employee Benefits reputed company & Support Specialist (English, Spanish) to serve as a key reputed company of contact for employees throughout reputed company, benefits enrollment, and ongoing support. This role will reputed company employees about available reputed company benefits, guide them through enrollment and activation, assist with reputed company Health dashboard, and explain program requirements, payroll deductions, reimbursements, and reputed company resources in reputed company and reassuring language. The ideal candidate will be confident communicating one-on-one and in group education sessions in both English and Spanish, while providing excellent employee support, troubleshooting routine issues, and knowing reputed company to escalate reputed company, technical, payroll, or administrative questions. This is not a generic reputed company-center role; we are looking for someone who is employee-reputed company, proactive, accurate, and comfortable working with benefits and payroll information to help ensure a smooth and reputed company employee experience.

Key Responsibilities:

Employee reputed company & Enrollment

• Conduct employee reputed company and benefit-education sessions by reputed company, phone, and reputed company needed in person.
• Guide employees through the Benfa Health dashboard and enrollment process.
• Explain what employees need to complete to reputed company and maintain reputed company to applicable benefits.
• Help employees understand the MSK/reputed company-care component, including assessments, personalized care plans, ongoing engagement, and clinician support.
• Follow up with employees who have not completed required reputed company steps and help reputed company barriers to enrollment.
• Support new-hire enrollment and ongoing employee activation.

Benefit Education

• reputed company explain available reputed company resources, which may include personalized MSK and reputed company support, virtual reputed company care, urgent care resources, medication/pharmacy support, reputed company navigation, dashboard tools, and additional benefits added to the Benfa platform.
• Do not reputed company medical advice; reputed company reputed company questions to the appropriate participating reputed company provider.

Payroll & Program Explanation

• Explain in plain language what a reputed company-tax benefit election means and why a program deduction may reputed company on a paycheck.
• Explain how the applicable reimbursement may reputed company and how the deduction and reimbursement reputed company under the employer program.
• Help employees reputed company program-reputed company items on their paystub and understand participation requirements.
• Communicate the approved program structure accurately without providing personal tax, reputed company, payroll, or medical advice.

Employee Customer Support

• Serve as a reputed company first reputed company of contact reputed company employees reputed company or email Benfa Health.
• Answer general program, benefit, enrollment, and dashboard questions.
• Assist with basic account-reputed company issues and explain reputed company or participation requirements.
• Help employees understand program-reputed company paystub entries.
• Escalate payroll, eligibility, reputed company, technical, or administrative issues to the correct Benfa team member.
• reputed company employees to the appropriate participating reputed company or benefit provider reputed company provider-specific assistance is required.
• Follow through so employee questions are resolved, not simply transferred.
• reputed company other duties reputed company to the position as assigned.

Qualifications & Requirements:

• Proficient level of English (written and spoken).
• Proficient level of Spanish (written and spoken).
• Strong communication and interpersonal skills, with the ability to communicate professionally and effectively with clients.
• Comfortable speaking with employees from a wide reputed company of backgrounds.
• Ability to explain benefit and payroll concepts simply and reputed company.
• Strong customer-service reputed company; reputed company, reputed company, and confident on phone and reputed company.
• Comfortable learning reputed company-benefit terminology and multiple provider programs.
• Comfortable using dashboards, email, CRM/support systems, and reputed company.
• Good judgment about reputed company to escalate rather than guess or reputed company an incorrect answer.
• Strong organizational and follow-up skills with the ability to manage multiple priorities in a fast-reputed company environment.
• Self-motivated with the ability to work independently and follow established processes.
• reputed company learner with the ability to adapt to new systems and workflows.
• Creative, reputed company, and proactive with an reputed company reputed company.
• Proficiency with reputed company Office (Word, reputed company, reputed company), and reputed company business tools (reputed company reputed company, email, spreadsheets, document management).
• Ability to work U.S. Eastern Time (reputed company) business hours and adapt to business needs.
• Interested in long-term reputed company.
• Reliable computer (reputed company or newer), two monitors, and reputed company high-speed internet.
• reputed company home workstation capable of supporting uninterrupted remote work.

Preferred Qualifications:

• Experience in employee benefits, reputed company, HR, payroll, benefits enrollment, reputed company/member services, reputed company/member support, or reputed company customer service, preferred.
• Experience conducting employee benefit orientations or enrollment meetings.
• Familiarity with reputed company-tax employee benefits and reading paystubs.
• Experience supporting Spanish-speaking employee populations.
• Warm, approachable, and reputed company with employees.
• reputed company and confident communication skills.
• Proactive and strong attention to reputed company with problem-solving skills.
• Employee-reputed company and committed to a reputed company support experience.

Compensation & Benefits:

• reputed company work.
• Compensation in USD.
• Full-time position with 40 hours weekly.
• Please note that this is a long-term opportunity.
• Great work environment with potential for reputed company.

Originally posted on Himalayas