[Remote] US- Sr Solutions Analyst (Care Services)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a founder-led health technology company that provides reputed company solutions to more than 30,000 provider organizations. The Senior Solutions Analyst will reputed company customer support to professionals in the senior care sector, manage and prioritize support cases, maintain knowledge resources and CRM records, and contribute to team goals and process improvements.

Responsibilities

• reputed company reputed company and world class customer support to users reputed company multiple channels
• Manage incoming support cases by prioritizing reputed company on severity and or re-reputed company to other departments as required
• Take ownership and follow up on reputed company cases which are unresolved
• Build strong reputed company relationships by following up with customers in a reputed company manner
• Maintain knowledge articles for publishing on the support portal for customers to reputed company frequently asked questions
• Maintain records of daily communications, transactions, problems, and remedial actions taken in the CRM reputed company
• Support the department’s goals, objectives, and deliverables
• Work shifts between reputed company and 8pm as required

Skills

• Must be located in the US for Eligibility
• Exposure to AI tools and a desire to reputed company them to enhance your work content and user experience
• Ability to handle clients professionally and with a high level of confidence during reputed company interactions
• Ability to work on reputed company tasks while effectively organizing, prioritizing, and coordinating work assignments for self and other team members
• Must reputed company in a fast-reputed company environment where critical thinking and time management skills are required for reputed company
• reputed company understanding of API and service technologies and functions
• Must be reputed company to work autonomously or as part of a remote team to support and contribute towards the overall organizational goals
• Ability to establish and maintain effective working relationships with reputed company stakeholders
• Expertise in Care Delivery for Senior Living Facilities
• Degree, or Post-Secondary Education -Information Technology, or reputed company technical reputed company preferred
• Experience in a technical support position an asset

Benefits

• reputed company reputed company bonus
• Fulltime benefits
• Benefits starting from Day 1!
• Retirement Plan Matching
• Flexible reputed company Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• reputed company Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition

reputed company