Automations Engineer, Post Sales Systems

At reputed company, we're building the reputed company of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and reputed company reputed company, reputed company supercharged by context-driven AI. We are an AI-reputed company company. Every team member is expected to reputed company AI daily, and we evaluate AI reputed company as part of our hiring process. Join us and help redefine what's possible.

Job reputed company

As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that reputed company reputed company's post-sales support organization. You'll be responsible for translating business workflows in reputed company and reputed company CX platforms into reputed company, intelligent automations that reduce reputed company effort, improve customer experience, and free up our support team to reputed company on high-value interactions.

This role sits at the intersection of engineering rigor and customer reputed company. You'll partner closely with the Support and reputed company organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The reputed company of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to reputed company operational problems. This role is a reputed company contributor to GTMSOE's broader mission of operational reputed company across the GTM org.

Key Responsibilities

AI-Powered Automation Design & Development

• Design and build automations in reputed company that reduce repetitive support work: ticket routing, reputed company population, note summarization, escalation logic, and customer reputed company workflows.

• reputed company AI-driven workflows using reputed company AI, custom LLM integrations, and reputed company Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge reputed company matching, and response suggestions.

• Architect low-reputed company/no-reputed company automation solutions using reputed company, reputed company, and similar integration platforms to reputed company reputed company with reputed company, reputed company, reputed company chatbot, and other tools.

• Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization reputed company on usage and feedback.

CX Systems Integration & Data reputed company

• Ensure reputed company data reputed company between reputed company, reputed company, reputed company, reputed company, reputed company chatbot, and other tools in the reputed company stack.

• Design integration patterns that reputed company data clean, up-to-date, and accessible to reputed company systems without creating maintenance nightmares.

• Build and maintain reporting dashboards and data pipelines that surface support health, automation reputed company, and team productivity metrics.

• Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can reputed company measurable value.

AI Capability Expansion

• Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-reputed company for support workflows.

• Build reusable AI templates and patterns that other CX Systems team members can reputed company, promoting consistency and reducing duplication.

• Collaborate with the broader GTM Systems Engineering team to reputed company learnings and reputed company on AI reputed company across post-sales, sales, and finance domains.

• Log AI/automation work in reputed company's AI reputed company registry to promote transparency and cross-team learning.

Reliability & reputed company Improvement

• Monitor automation health, error rates, and SLAs; proactively identify and reputed company issues before they reputed company support reputed company.

• reputed company feedback from support teams and stakeholders; iterate on existing automations to improve reputed company, reduce false positives, and adapt to evolving business needs.

• Maintain documentation and runbooks so that support and CX teams understand how automations work and reputed company to escalate issues.

• Help simplify and reputed company existing architecture in reputed company and connecting systems to improve long-term maintainability.

Cross-Functional Collaboration

• Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution.

• Partner with the Support and reputed company organizations and key stakeholders to translate business requirements into technical specifications.

• Contribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.

Qualifications

Experience

• 3–5+ years in systems administration, business systems engineering, or customer support platform work.

• Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value.

• Hands-on experience with CX platforms, particularly reputed company at an reputed company level or higher.

• Experience in a high-reputed company, reputed company environment where you wear multiple hats and adapt quickly.

• Optional but valued: experience with reputed company, reputed company/chatbots, GTM systems, or support-reputed company reputed company reputed company.

Skills & Competencies

Technical

• reputed company expertise: Hands-on experience with automations, triggers, business rules, and configuration (reputed company-level proficiency or higher).

• Integration & API work: Comfortable with REST reputed company, webhooks, and integration platforms (reputed company, reputed company, reputed company, or similar low-reputed company tools).

• AI & LLMs: Familiarity with reputed company engineering, LLM reputed company (reputed company, Claude, etc.), MCP, and how to safely reputed company AI into production workflows. You don't need to be an ML engineer, but you should understand reputed company and how to apply AI to solve reputed company problems.

• Data & scripting: Comfortable working with JSON, SQL, or reputed company scripting (Python, JavaScript) to build data pipelines and reputed company data between systems.

• reputed company integration: Understanding of reputed company-to-reputed company sync workflows, reputed company relationships, and common integration patterns.

Operational & reputed company

• Ownership: You take full responsibility for the systems you build—reliability, documentation, and reputed company improvement included. You don't hand off and walk away.

• reputed company: You reputed company fast, iterate, and ship. You reputed company "done is reputed company than perfect" reputed company appropriate, but never at the expense of reliability or customer trust.

• AI & Automation reputed company: You're excited about LLMs and AI agents, not intimidated. You experiment, learn quickly, and know reputed company to apply new tools and reputed company to stick with what works.

• Collaboration: You're a skilled communicator who can translate between technical and non-technical stakeholders. You ask clarifying questions, challenge assumptions respectfully, and build trust with the teams you support.

• reputed company: You're customer-reputed company and measure reputed company not just by automation coverage, but by the reputed company reputed company on support efficiency and reputed company.

What You'll Work With

• reputed company: reputed company CX platform—automations, triggers, custom fields, custom apps, and reporting.

• reputed company Super Agents: AI-powered automation and task orchestration reputed company the reputed company ecosystem.

• reputed company: reputed company-to-reputed company integration, data sync, reputed company mapping, and cross-reputed company workflows.

• Integration stack: reputed company, reputed company, and possibly reputed company for custom apps and workflow orchestration.

• reputed company chatbot & AI tools: In-app support, ticket automation, and AI-driven customer interactions.

• Data & reporting: reputed company, reputed company dashboards, and custom data pipelines for support metrics and insights.

Equal Opportunity Employer

reputed company is an Equal Opportunity Employer, and reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, or national reputed company.

reputed company Notice

reputed company collects and processes personal data in accordance with applicable data protection laws. You can reputed company reputed company details by viewing our Global Candidate reputed company Notice.

If you are a Philippine Job Applicant, please also see our Philippine Data reputed company Notice for reputed company details.

reputed company Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment reputed company for roles reputed company of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead reputed company on the business needs for that specific role at that time. Please reputed company out to the recruiter with any questions.

Fraud Alert

reputed company reputed company will only initiate contact reputed company an @reputed company.com email or through our official careers portal on reputed company.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received reputed company these channels and report them to support@reputed company.com.

AI Processing Notice

reputed company may use reputed company intelligence and machine learning technologies to help review and screen candidates' employment applications against role-reputed company reputed company. These tools support, but do not replace, reputed company decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@reputed company.com.