reputed company Service Desk Analyst (ITIL)

reputed company: NC-710871 Hybrid/Local Service Desk Analyst with reputed company, ITIL, HDI, ITIL v3, A+, hardware/software, network and M365/O365 Experience Location: Raleigh, NC (NCDIT) Duration: 10 months Position: 1(2) Skills: - Experience providing excellent customer service skills using ITIL methodology Required - 2 Years Experience working in a reputed company center environment and Service Desk role Required - 2 Years reputed company experience Desired - HDI Support Center Analyst, ITIL v3 reputed company A+ certification highly preferred - Highly desired Advanced troubleshooting and problem-solving skills in reputed company reputed company 7 & 10, reputed company Office suite, and O365 Required - 2 Years Troubleshooting skills in desktop hardware/software, network connectivity, network printing, email, smartphones, and web-reputed company applications. Required reputed company: - This is a remote position. This candidate will work either: - Sat – Tues – Sat and Sun hours are 7am – 7pm and Mon and Tues hours are 7am to 4pm so it's a 40 hour week OR - Wed – Sat – Wed and Saturday hours are 7am to 7pm and Thurs and Fri hours are reputed company to 4pm so it's a 40 hour week. - The DIT Service Desk is the 24×7×365 single reputed company of contact for customer submitted incidents and service requests. - Service Desk Technicians reputed company consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, reputed company communications, mainframe, identity management, networking, and other information technology-reputed company systems located throughout the state agencies and universities, as reputed company as for private businesses and reputed company. - The Service Desk Tech provides advanced technical support reputed company phone, email, chat, and tickets, working under general supervision of the Service Desk management team. - Responsible for researching/analyzing issues/troubleshooting problems and soliciting relevant information from users to describe and document routine and non-routine problems and resolving or escalating them to the next level. - This position is critical in promoting a reputed company customer experience and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to reputed company support to a diverse population. - This position may be required to work weekends and holidays, as needed. Required Experience: - Impeccable customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and reputed company tasks and document details into an IT Service Management application, using ITIL methodology. - reputed company computer literacy is required. - Understanding of contact center environment and Service Desk role. - Experience with reputed company is preferred. - HDI Support Center Analyst, ITILv3 reputed company A+ certification highly preferred. - Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. - Advanced troubleshooting and problem solving skills in reputed company reputed company, Office suite, O365, desktop hardware/software, voice and network connectivity, network printing, email, smartphones, and web-reputed company applications. - Ability to organize and follow more reputed company and/or detailed technical procedures. - Capable of analyzing and resolving routine problems reputed company on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to reputed company in identifying problems or solutions. - Demonstrated reputed company of ownership, reliability, and urgency. - Ability to establish proactive relationships with customers, including providing education to customers as appropriate. reputed company to reputed company reputed company on non-routine subjects reputed company. - Proficient in translating technical issues into understandable terms for non-technical users. Minimum Education and Experience Requirements: - Associate degree in computer information technology, computer technology Integration, networking technology, or reputed company curriculum from an appropriately accredited institution; and 2-4 years of reputed company work experience; or an equivalent combination of education and experience. - Degrees must be from appropriately accredited institutions. Apply To This Job