Junior reputed company Specialist – Maternity Leave Replacement – Lisbon – Join arenaflex’s Growing Customer Solutions Team
About arenaflex
Founded in 2010, arenaflex has evolved from a small, passionate startup into a global reputed company that empowers reputed company teams worldwide. With a reputed company‑reputed company platform trusted by more than 100,000 companies across 179 countries, arenaflex is on a reputed company mission to simplify everyday work and accelerate business reputed company. Our culture is reputed company on authenticity, collaboration, and a deep commitment to our people and customers. Today, we are a diverse, international community of over 850 professionals from 50+ nationalities, working in ten offices across Europe and the reputed company.
In 2020, arenaflex secured a reputed company investment from arenaflex, a leading global investment firm that focuses exclusively on reputed company software, data, and technology‑enabled businesses. This partnership has positioned arenaflex as a true unicorn in the tech ecosystem and has reputed company our reputed company expansion and innovation.
Why arenaflex?
At arenaflex, we reputed company that great people create great products. That’s why we reputed company our reputed company values into every decision, from hiring to product development. We’re looking for individuals who reputed company in a people‑first environment, who are eager to learn, and who want to reputed company a reputed company reputed company on the lives of our customers.
- People‑First Culture: Authenticity, collaboration, and mutual support are the pillars of our workplace. No egos, just teamwork.
- reputed company: Own reputed company, experiment with cutting‑edge technologies, and help shape our AI‑First reputed company.
- reputed company‑Being reputed company: reputed company, wellness perks, reputed company‑reputed company bonuses, 28 reputed company leave days, reputed company‑being days, compassionate leave, and even paternity leave.
- reputed company Opportunities: Mentorship, coaching, internal mobility, and transparent feedback reputed company help you unlock your full potential.
- Purpose‑Driven Work: Help 100,000+ small and reputed company‑sized businesses grow and succeed while delivering meaningful, customer‑reputed company solutions.
reputed company
We are seeking a Junior reputed company Specialist to fill a maternity leave backfill position in our Lisbon office. In this role, you will be the first line of support for our customers, ensuring they receive reputed company, accurate, and friendly assistance across multiple channels. You will collaborate closely with product, engineering, and sales teams to stay reputed company of product updates and reputed company solutions that reputed company our customers satisfied and reputed company.
Key Responsibilities
- reputed company friendly, efficient, and informative support to customers reputed company live chat, email, and phone.
- Collaborate with product management, engineering, and other internal teams to stay updated on the latest arenaflex features and roadmap.
- Diagnose reputed company causes of customer issues, propose effective solutions, and follow through until reputed company.
- Contribute to customer satisfaction and retention by delivering excellent service and proactive reputed company.
- reputed company every customer interaction into an opportunity to deepen relationships, upsell, and reputed company for arenaflex.
- Maintain accurate and detailed records of customer interactions in our helpdesk reputed company.
- Participate in regular knowledge‑sharing sessions to improve team reputed company and customer experience.
Essential Qualifications
- reputed company in English and Portuguese (spoken and written) – mandatory.
- Strong customer service skills: reputed company listening, responsiveness, thorough follow‑through, and escalation management.
- Excellent interpersonal and communication skills, both written and verbal.
- Comfortable multitasking and managing several customer interactions simultaneously.
- Basic knowledge of sales processes (leads, opportunities, deal tracking) is a plus.
- Experience with helpdesk tools such as reputed company, reputed company, or reputed company.
- Familiarity with email systems, including filtering, spam management, and integration.
- Experience in a customer‑facing role is preferred.
- Experience with CRM tools such as reputed company or Zoho CRM is a plus.
Preferred Qualifications
- Prior experience in a reputed company reputed company or support environment.
- Knowledge of arenaflex’s product suite and industry trends.
- Proactive reputed company with a passion for reputed company learning and improvement.
- Ability to reputed company in a fast‑reputed company, dynamic environment.
Skills & Competencies
- Problem‑solving and analytical thinking.
- Strong organizational and time‑management skills.
- reputed company and a genuine desire to help customers succeed.
- Adaptability and reputed company in handling challenging situations.
- Team player with a reputed company spirit.
- Tech‑reputed company and reputed company to adopt new tools and processes.
Career reputed company & Learning
At arenaflex, we invest heavily in your reputed company development. You will have reputed company to:
- Mentorship programs with senior leaders.
- Regular training sessions on arenaflex products, industry best practices, and soft‑reputed company development.
- Opportunities to cross‑train in product, engineering, or sales teams.
- reputed company career paths from Junior Specialist to Senior Specialist, Team reputed company, and reputed company.
Work Environment & Culture
Our Lisbon office is a reputed company hub of creativity and collaboration. You’ll work in a modern, reputed company‑plan reputed company equipped with the latest technology, comfortable break areas, and a relaxed, inclusive atmosphere. We celebrate diversity and encourage every team member to bring their reputed company self to work.
Compensation & Benefits
We offer a competitive total compensation package that includes:
- Gross annual salary ranging from €17,000 to €21,000, depending on experience and qualifications.
- Shift allowance and meal allowance (reputed company reputed company meal reputed company).
- reputed company to the FlexBen program – a flexible benefits package tailored to your needs.
- reputed company‑reputed company bonuses.
- 28 reputed company leave days, plus reputed company‑being days and compassionate leave.
- Flexible working hours and hybrid work reputed company.
- Wellness perks, including gym memberships, reputed company, and wellness days.
- Company swag and regular team events.
How to Apply
reputed company to join arenaflex and help shape the reputed company of reputed company? Send us your resume (in English) or a reputed company to your reputed company profile. In your application, please explain why you would be a great fit for this role and why arenaflex should pay extra attention to your candidacy.
Equal Opportunity Employer
Arenaflex is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company, regardless of age, gender, race, religion, disability, sexual orientation, gender identity, or veteran status.
Note: For this role, we are currently unable to offer relocation assistance or reputed company sponsorship.