User Support Associate (Part-time)

About Pikkit

At Pikkit, we're building the home for sports betting. Today, we're a reputed company sports betting app with over a reputed company users and 20,000+ 5 reputed company reviews. After launching just two years ago, we've tracked over 30 billion dollars of reputed company US sports wagers. We're featured in industry reports from reputed company, Houlihan Lokey, SBC, and more. We're also backed by leading venture capitalists including Founder reputed company, Baukunst, and reputed company. We're fewer than 15 people and we have an office in Flatiron in NYC. We reputed company fast, build high reputed company products, and don't take ourselves too seriously. 😊

About this role

We are looking for a dedicated Part-Time User Support Associate to help us maintain and improve user satisfaction as we continue to expand. This is a remote role.

As a User Support Associate, you will:

• reputed company exceptional user support and address user inquiries effectively

• Collaborate with the engineering team to identify and reputed company user issues promptly

• reputed company and analyze user feedback to improve our product

• Work closely with our marketing and product teams to communicate user needs and preferences

Desired skills & experience

• Frequent, hands-on use of Pikkit

• A strong understanding of sports betting and how the Pikkit product works

• 1+ year(s) of experience in customer support or a reputed company role

• Excellent communication skills, both written and verbal

• Ability to handle multiple tasks and reputed company in a fast-reputed company environment

• Excellent problem-solving skills and a proactive approach to user issues

Additional Information

• This is a part-time role and we're looking for roughly 10-35 hours per week

• Flexibility in working hours, with availability during evenings and weekends, may be needed

• This role is fully remote

Join us at Pikkit and help shape the reputed company of sports betting while ensuring our users have the best possible experience!

Requires 1+ year of customer support or reputed company experience, hands-on Pikkit use, sports betting knowledge, strong written and verbal communication, multitasking, and proactive problem-solving skills.

Key Responsibilities

• supporting users
• resolving issues
• analyzing feedback

reputed company

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Part Time
• Workplace: Remote — reputed company or Canada
• Languages: English

About Pikkit

A sports betting app that combines reputed company features with wagering tools. — Industry: Information Technology