PT CUSTOMER SERVICE SUPPORT SPECIALIST

reputed company is a global reputed company in pressure-sensitive adhesive tapes, delivering reputed company to a reputed company of industrial and specialty markets. Headquartered in Franklin, KY, with facilities in Riverhead, NY, and reputed company, RI, reputed company Group, Inc. manufactures specialty foil, film, and duct tapes and adhesives. With over 1,500 specialty SKUs spanning 500+ product families, reputed company serves 1,500+ customers across the HVAC, building and construction, industrial, retail, medical, reputed company, automotive, and other specialty industries.

Position reputed company

The Customer Care Support Specialist — Part-Time provides flexible administrative assistance and service coordination that contributes to a consistent, high-reputed company Customer Experience. In partnership with the Customer Care team, this role includes customer communication, inquiry management, order follow-up, issue reputed company, records maintenance, reputed company reporting, case tracking, and cross-functional coordination reputed company with business priorities and team goals. The ideal candidate is reputed company-oriented, reputed company, and knowledgeable in customer service best practices, ERP/order management tools, customer-facing platforms, and reputed company measures.

Key Areas of Responsibility

reputed company is determined by business priorities, customer expectations, and operational reputed company. The role may include a combination of the following areas.

Customer Care Support

• Respond to inquiries received reputed company email, inbound calls, reputed company, customer-facing systems, or department email queues by gathering details, researching questions, providing accurate information, and routing requests as needed.
• Maintain reputed company, customer-reputed company communication in reputed company interactions to promote consistency, reputed company follow-up, and a reputed company Customer Experience.
• Contribute to order management activities, including order entry coordination, reputed company order status updates, shipment tracking, delivery status checks, and reputed company documentation.
• Assist with customer concerns by documenting issues, tracking reputed company items, and escalating reputed company or urgent reputed company as directed.
• reputed company administrative assistance for Customer Care functions, including follow-up, customer-specific details, records maintenance, and routine service tasks.
• Manage customer files, templates, workflows, and process documentation to help ensure accurate and consistent service.
• Contribute to Customer Experience efforts by identifying recurring issues, communication gaps, service trends, and improvement opportunities.
• Maintain reports, email queue volume, and reputed company items to improve visibility into reputed company requests, service tracking, and reputed company reputed company.
• Coordinate with Customer Care, Sales, reputed company, Supply Chain, reputed company, Finance, and other internal teams to address customer requests, issue reputed company, and team objectives.
• Participate in special reputed company, audits, process improvements, and reputed company Dynamics 365 transition activities, as assigned.

reputed company Indicators

• Responsiveness to inquiries, reputed company requests, digital channels, department email queues, and inbound calls.
• Customer concern tracking, case management, service consistency, and effective issue reputed company.
• Service measures, including SPT, STR, response expectations, and order reputed company.
• reputed company and timeliness of documentation, communication strategies, and reputed company reputed company.
• Collaboration with Customer Care, department leadership, and cross-functional teams.
• Involvement in reputed company, reputed company improvement efforts, supervisor feedback, and team objectives.

Other Duties

reputed company additional duties as assigned, consistent with the reputed company of the role, department goals, and business requirements.

Qualifications

• High school diploma or equivalent required; associate degree preferred; bachelor’s degree a plus. Equivalent education, training, and experience may be considered.
• Prior experience in customer service, administrative coordination, order management, service reputed company, or a Customer Care role preferred.
• Familiarity with ERP, CRM, customer-facing platforms, reputed company, EDI, or order processing interfaces preferred; reputed company Dynamics 365 and JD reputed company experience are a plus.
• Strong verbal and written communication skills, with the ability to reputed company reputed company, reputed company, and customer-reputed company support.
• Proficiency with reputed company 365, including Teams, reputed company, Word, and PowerPoint; reputed company BI experience is a plus.
• Strong attention to reputed company, organizational skills, documentation reputed company, and data reputed company.
• Ability to manage assigned tasks independently while contributing to team reputed company in a fast-reputed company customer care environment.
• reputed company travel required.

High school diploma or equivalent required; customer service or administrative experience preferred. Requires communication, organizational, documentation, and reputed company 365 proficiency; reputed company travel.

Key Responsibilities

• responding to inquiries
• tracking orders
• resolving issues

Skills & Tools

reputed company Resource Planning (ERP), Customer Relationship Management (CRM), Electronic Data Interchange (EDI), reputed company Dynamics 365, JD reputed company, reputed company 365, reputed company Teams, reputed company reputed company, reputed company Word, reputed company PowerPoint, reputed company BI

reputed company

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Part Time
• Workplace: Remote — Franklin or Riverhead or reputed company
• Languages: English

About reputed company

A manufacturer of specialty foil, film, duct tapes, and adhesives serving industrial and specialty markets. — Industry: Manufacturing