Pharmacy Technician, Participant Services (R0353231)

About the position Responsibilities • Accept incoming calls related to requests submitted to Participant Services. • Resolve issues submitted via mail and tasks, collaborating with other departments. • Work in multiple types of queues and databases to address inquiries. • Engage in extensive phone interactions with members and prescribers. • Serve as the initial point of contact for customer care and members before pharmacist involvement. Requirements • Valid Pharmacy Technician or Technician Trainee License in good standing. • Experience with Windows-based applications. • Advanced verbal and written communication skills. • Team-oriented and customer service focused. • Ability to identify process improvements. Nice-to-haves • National Certification (CPhT) preferred. • Analytical problem-solving skills. • Strong research skills with the ability to evaluate and resolve issues. • Knowledge of diabetic supplies. • Experience navigating LINKS and Peoplesafe. Benefits • Store discount • Employee stock purchase plan • Paid holidays • Disability insurance • Health insurance • Dental insurance • 401(k) • Tuition reimbursement • Paid time off • Vision insurance • Life insurance Apply tot his job Apply To this Job